Job summary
We are seeking to recruit an administrator to work within an exciting new service development within Pennine Care as part of our CAMHS crisis team., this includes the CAMHS Home Intensive Treatment Team, Rapid Response and Enhanced Rapid Response Pediatric Support. If you are committed to delivering a high quality service and providing the very best standard of care for our patients, then this could be the opportunity for you. This includes covering a variety of shifts covering our 7-day service. Full time 37.5 hours per week.
Main duties of the job
The post holder will work within the new crisis service within CAMHS. They will have excellent communication and word processing skills. It is essential for the post holder to be able to manage her/his time effectively and to be flexible in order to meet the needs of the service. The post holder must be able to work independently and as part of a team. The post holder must be adept at problem-solving techniques and possess exceptional decision-making abilities. The post holder will also be responsible for maintaining accurate data of the service activity and support the clinical work of the service via administration systems and processes. The role will involve liaison with children, young people, their families and members of the public via the telephone and face to face.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We are really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Job description
Job responsibilities
Please see attached detailed document for job description and person specification. We would love to hear from you if you meet any of the listed criteria.
Job description
Job responsibilities
Please see attached detailed document for job description and person specification. We would love to hear from you if you meet any of the listed criteria.
Person Specification
Education/Qualifications
Essential
- RSA2 typing / Word Processing
- Good level of general education including GCSE English and numeracy skills
- NVQ level 4 or equivalent experience
- Competence with working on Microsoft Office suite.
Desirable
- PDCMS or similar qualification.
- NHS experience or working within a busy office environment
- ECDL
Experience
Essential
- Experience in general office / secretarial work
- Experience in setting up computer files and spread sheets.
- Experience of minute taking and accurate recording of meetings
- Audio typing
- Proficient in the use of electronic patient records
Desirable
- Experience of NCRS/ Paris
- Experience of SMART
- Involvement in supporting Audit activity
Knowledge
Essential
- Good written and spoken English
- Office systems and procedures
- Diary management and appointment booking using manual and computerised systems
Desirable
- Familiarity with hospital records system
Skills & Abilities
Essential
- Sensitivity to people with mental health problems
- Able to prioritise workload
- Ability to demonstrate a methodical, organised and flexible approach to work.
- Proven ability to communicate and maintain effective relationships with people at various levels, both orally and in writing
- Ability to work as a member of a team and on own initiative
- Ability to respond to queries and simple problem solving
- Ability to follow procedures and undertake duties in accordance with departmental policies
- Effective communication (verbal and written) skills in order to communicate with all levels of the organisation.
- Able to handle sensitive information with utmost discretion
- Ability to maintain a high level of confidentiality and discretion at all times.
- Good interpersonal skills in order to liaise effectively with people at all levels.
- Able to work to deadlines and under pressure.
- Friendly demeanour and able to put people at ease and be able to relate well to children and adults
- Able to work on own initiative without close supervision.
- Able to motivate others
- Staff management
- Able to work as a member of a team.
- Able to conduct staff appraisals and setting objectives in line with Trust objectives and KPI's
- Highly motivated and a professional approach.
- Pragmatic
Person Specification
Education/Qualifications
Essential
- RSA2 typing / Word Processing
- Good level of general education including GCSE English and numeracy skills
- NVQ level 4 or equivalent experience
- Competence with working on Microsoft Office suite.
Desirable
- PDCMS or similar qualification.
- NHS experience or working within a busy office environment
- ECDL
Experience
Essential
- Experience in general office / secretarial work
- Experience in setting up computer files and spread sheets.
- Experience of minute taking and accurate recording of meetings
- Audio typing
- Proficient in the use of electronic patient records
Desirable
- Experience of NCRS/ Paris
- Experience of SMART
- Involvement in supporting Audit activity
Knowledge
Essential
- Good written and spoken English
- Office systems and procedures
- Diary management and appointment booking using manual and computerised systems
Desirable
- Familiarity with hospital records system
Skills & Abilities
Essential
- Sensitivity to people with mental health problems
- Able to prioritise workload
- Ability to demonstrate a methodical, organised and flexible approach to work.
- Proven ability to communicate and maintain effective relationships with people at various levels, both orally and in writing
- Ability to work as a member of a team and on own initiative
- Ability to respond to queries and simple problem solving
- Ability to follow procedures and undertake duties in accordance with departmental policies
- Effective communication (verbal and written) skills in order to communicate with all levels of the organisation.
- Able to handle sensitive information with utmost discretion
- Ability to maintain a high level of confidentiality and discretion at all times.
- Good interpersonal skills in order to liaise effectively with people at all levels.
- Able to work to deadlines and under pressure.
- Friendly demeanour and able to put people at ease and be able to relate well to children and adults
- Able to work on own initiative without close supervision.
- Able to motivate others
- Staff management
- Able to work as a member of a team.
- Able to conduct staff appraisals and setting objectives in line with Trust objectives and KPI's
- Highly motivated and a professional approach.
- Pragmatic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
