Job summary
We are delighted to be advertising our new Corporate Customer Service Practitioner Apprenticeship! This is an exciting opportunity to join Corporate Services in Pennine Care and learn the skills and knowledge to grow in an NHS administration career. Our administrators provide an essential role within our teams ensuring processes are followed records are kept accurately, you are often the first point of contact for a team so a positive attitude is essential as you will be communicating with people face to face, via telephone, online messaging, and email. This is an opportunity to gain experience within four different areas of corporate services, as you will rotate between Education, Finance, Information Governance and Pharmacy, alongside this you will complete a Level 2 Customer Service Practitioner Apprenticeship, providing an excellent foundation for working in our organisation. If this sound like the perfect opportunity for you to kickstart your NHS Career, please apply using the link below.
Main duties of the job
This role is a rotational position, to develop competencies required to fulfil all responsibilities necessary to provide high quality customer service and administrative support ensuring that standards are maintained in line with the Trust's policies and procedures.The apprenticeship will be undertaken in collaboration with a training provider and includes both classroom sessions as well as work-based assessment within the work environment. Apprentices complete a portfolio of evidence to demonstrate their learning and skills in practice in line with the apprenticeship standards.The apprenticeship will involve rotation around multiple corporate departments.
About us
Our corporate services are essential part of the organisation and you will find that all the deaprtments you will be rotating within are friendly supportive teams who will encourage your growth and development.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
Job description
Job responsibilities
Please refer to the attached Job Description and Personal Specification which can be found as an attachement below.
Job description
Job responsibilities
Please refer to the attached Job Description and Personal Specification which can be found as an attachement below.
Person Specification
Essential
Essential
- GCSE English and GCSE Maths achieved at Grade 3, D or Functional Skills Level 1
- Willingness to undertake/complete the Level 2 Customer Service Practitioner apprenticeship
- Good IT skills, such as Microsoft Applications
- Evidence of being able to work and study
- Awareness of confidentiality and data protection
- Good written and verbal communication
- Quality of work (attention to detail)
- Inputting information
- Able to meet Deadlines
- Organisational Skills / time management
Desirable
- Computer Qualification
- Any clerical/office experience
- Customer Service experience
- Abiltity to work using own initiative
Person Specification
Essential
Essential
- GCSE English and GCSE Maths achieved at Grade 3, D or Functional Skills Level 1
- Willingness to undertake/complete the Level 2 Customer Service Practitioner apprenticeship
- Good IT skills, such as Microsoft Applications
- Evidence of being able to work and study
- Awareness of confidentiality and data protection
- Good written and verbal communication
- Quality of work (attention to detail)
- Inputting information
- Able to meet Deadlines
- Organisational Skills / time management
Desirable
- Computer Qualification
- Any clerical/office experience
- Customer Service experience
- Abiltity to work using own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
