Job summary
The Rehabilitation and High Support Care Hub (RHS) within Pennine Care NHS Foundation Trust, require a full-time Band 7 Engagement Lead. This is a unique opportunity in which you can solely focus on service development and improvement. You will work closely with service users, their loved ones, and teams to ensure their views, ideas and feedback shape our services, enabling coproduction and collaboration.
You must be passionate around improving the experience of our service users and their loved ones, alongside recognising the significant value in working collaboratively with both.
You will take a key role in the delivery of our quality strategy and clinical effectiveness, linking objectives and work streams to the Care Hub's business plans and quality led objectives. Whilst ensuring that all voices are heard and incorporated throughout.
The role is based over the Trust footprint and our services include Low Secure Units, Inpatient and Community Rehabilitation Services, Psychiatric Intensive Care Units, a Community Rehabilitation Team, services for Military Veterans and the Resilience Hub. You will be working alongside the RHS Quality Team, which includes a Head of Quality, existing part-time Engagement Lead, a Performance Manager and a Quality Administrator.
You will be expected to travel across the Trust footprint, however we can offer flexibility in terms of base or hybrid working. This is a rewarding opportunity, within a friendly, supportive, and quality driven team.
Main duties of the job
Key tasks will include monitoring and analysing development opportunities and providing project management; leading on specific and agreed work streams.
Examples of work streams which meet the above quality objectives will include, but are not limited to:
- Delivery of specific identified actions from peer reviews, our quality strategy, auditing, feedback, etc.
- Improving service user experience.
- Delivery of a sustainable health and wellbeing college to support self-management for our service users.
- Implementation of the Triangle of Care and Family and Carer Strategy to ensure a sustainable quality experience of care for loved ones and carers.
- Development of co-production within the Care Hub.
- Development of patient forums and patient experience dashboards in collaboration with the Head of Quality.
- Supporting the development of a specialist training programme for RHS staff.
- Providing clinical leadership and supervision where required.
About us
Pennine Care are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Job description
Job responsibilities
Please see attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted.
Should you wish to discuss this opportunity any further, please contact Hazel Almond (Head of Quality RHS) on hazel.almond@nhs.net or 07517575825.
Job description
Job responsibilities
Please see attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted.
Should you wish to discuss this opportunity any further, please contact Hazel Almond (Head of Quality RHS) on hazel.almond@nhs.net or 07517575825.
Person Specification
Educationm/qualifications
Essential
- Professional clinical qualification / registration (Nursing, OT, SW)
- Educated to degree level or equivalent in relevant health related area of practice
- Experience of change management within health related area of practice.
Desirable
- Recognised leadership or management qualification
- Recognised project qualification or willingness to work towards e.g. PRINCE 2
- Educated Masters level in relevant health related area of practice
Experience
Essential
- Experience of leading clinical projects and implementing change
- Proven track record of achieving targets
- Experience in a leadership role and managing / developing more junior staff
- Experience of analysing and evaluating complex data
- Experience of writing and presenting high quality reports to a range of stakeholders
- Experience of delivering training or workshops across staff teams and disciplines
- Promotion and development of external and internal partnerships
- Experience of co-design and patient partnership initiatives
- Project management skills with demonstrable experience in leading projects
Desirable
- Previous management / leadership of a recovery / CQUIN initiative
- Experience of working with families and carers
Knowledge
Essential
- Excellent knowledge of IT - Word, Excel, data collection models.
- knowledge of NHS England commissioning arrangements
- Working knowledge of new code of practice (MHA 183) and other government policies to improve mental health services
- Knowledge of the self-care agenda and 'recovery college' model
- Awareness of whole person care
- Knowledge and awareness of the role of co-production in design and delivery of quality services
- Awareness of the importance of engaging those with lived experience in the design and delivery of quality care
- Awareness of the importance of engaging carers in the design and delivery of quality care
skills and abilities
Essential
- Ability to prioritise work and manage time effectively and meet strict deadlines
- Ability to work collaboratively with a wide range of external and internal partners, patients and carers
- Excellent interpersonal skills both written and verbal
- Able to analyse complex data or information to develop new ways of working
- Ability to work autonomously and as part of a team.
- Demonstrable leadership skills.
- Evidence of supporting a range of staff in the delivery of project objectives
- Ability to action plan and problem solve
- Ability to have vision and to work this up in to a meaningful action plan
- Ability to effectively evaluate projects and use ongoing improvement methodologies to plan changes
Desirable
- An ability to understand operational service structures within an NHS Trust setting, and to work within these settings to deliver service improvement.
Person Specification
Educationm/qualifications
Essential
- Professional clinical qualification / registration (Nursing, OT, SW)
- Educated to degree level or equivalent in relevant health related area of practice
- Experience of change management within health related area of practice.
Desirable
- Recognised leadership or management qualification
- Recognised project qualification or willingness to work towards e.g. PRINCE 2
- Educated Masters level in relevant health related area of practice
Experience
Essential
- Experience of leading clinical projects and implementing change
- Proven track record of achieving targets
- Experience in a leadership role and managing / developing more junior staff
- Experience of analysing and evaluating complex data
- Experience of writing and presenting high quality reports to a range of stakeholders
- Experience of delivering training or workshops across staff teams and disciplines
- Promotion and development of external and internal partnerships
- Experience of co-design and patient partnership initiatives
- Project management skills with demonstrable experience in leading projects
Desirable
- Previous management / leadership of a recovery / CQUIN initiative
- Experience of working with families and carers
Knowledge
Essential
- Excellent knowledge of IT - Word, Excel, data collection models.
- knowledge of NHS England commissioning arrangements
- Working knowledge of new code of practice (MHA 183) and other government policies to improve mental health services
- Knowledge of the self-care agenda and 'recovery college' model
- Awareness of whole person care
- Knowledge and awareness of the role of co-production in design and delivery of quality services
- Awareness of the importance of engaging those with lived experience in the design and delivery of quality care
- Awareness of the importance of engaging carers in the design and delivery of quality care
skills and abilities
Essential
- Ability to prioritise work and manage time effectively and meet strict deadlines
- Ability to work collaboratively with a wide range of external and internal partners, patients and carers
- Excellent interpersonal skills both written and verbal
- Able to analyse complex data or information to develop new ways of working
- Ability to work autonomously and as part of a team.
- Demonstrable leadership skills.
- Evidence of supporting a range of staff in the delivery of project objectives
- Ability to action plan and problem solve
- Ability to have vision and to work this up in to a meaningful action plan
- Ability to effectively evaluate projects and use ongoing improvement methodologies to plan changes
Desirable
- An ability to understand operational service structures within an NHS Trust setting, and to work within these settings to deliver service improvement.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
