Job summary
Are you a natural storyteller, with exceptional writing skills and attention to detail?
Do you get a buzz from working in a fast-paced environment; able to prioritise a busy workload, while producing high quality work?
Are you bursting with creative ideas and a great team player, with a passion for continual improvement?
Do you want to help people with mental health issues, a learning disability or autism achieve a happier and more hopeful life?
If so, we have an exciting opportunity for a communications assistant to join our team.
If you're a rising star who's looking to kick start a career in communications, we'd love to hear from you.
The salary is £25,147. The role will require some days in the office. with the option to work the remaining days at home.
If you have any questions or would like an informal chat, please give Helen Lord, communications manager, a call on 07517 581 019 or email helen.lord8@nhs.net.
Main duties of the job
- Write, proof-read, and send the staff bulletin and write articles for our members' newsletter
- Monitor the communications team's email inbox; responding appropriately and in a timely manner
- Monitor and respond to comments and questions on social media
- Regularly review content on the staff intranet and analyse user statistics
- Support the communications team with planning and deliveringcampaigns, projects, events, meetings, presentations, and briefings
- Upload and send the chief executive e-newsletter
- Format and send a range of internal and external Trust communications
- Maintain and update the communications team's internal and external contacts' databases
- Set up and support online staff engagement sessions
- Requisition goods and supplies
About us
We're a creative, committed, supportive and friendly team, responsible for providing:
- PR advice and support - develop campaigns and communications plans for new services and initiatives or service/Trust changes
- Media relations - respond to media requests, proactively promote good news, organise media training and offer advice
- Digital communications - manage our social media, website, intranet and content for the digital screens
- Internal communications - share good news and important updates with our staff, using various channels
- Graphic design - design and produce high quality and professional materials, develop designs and artwork for campaigns, advising on the correct use of the NHS and Pennine Care brand
Job description
Job responsibilities
- Write, proof-read, and send the Stay Connected staff bulletin
- Monitor the communications teams email inbox; advising or actioning appropriately and in a timely manner
- Monitor and respond to comments and questions from patients, staff, and the public on our social media channels
- Write and proof-read articles for our members newsletter, Pennine Post
- Regularly review content on the staff intranet
- Review and analyse intranet statistics
- Support the communications team with planning and deliveringcampaigns, projects, events, meetings, presentations, and briefings
- Upload and send out the chief executive Blog
- Format and send a range of internal and external Trust communications
- Maintain and update the communications teams internal and external contacts databases
- Set up and support online staff engagement sessions
- Requisition goods and supplies, on behalf of thecommunications team
- Any other duties appropriate with the grading of the post
Job description
Job responsibilities
- Write, proof-read, and send the Stay Connected staff bulletin
- Monitor the communications teams email inbox; advising or actioning appropriately and in a timely manner
- Monitor and respond to comments and questions from patients, staff, and the public on our social media channels
- Write and proof-read articles for our members newsletter, Pennine Post
- Regularly review content on the staff intranet
- Review and analyse intranet statistics
- Support the communications team with planning and deliveringcampaigns, projects, events, meetings, presentations, and briefings
- Upload and send out the chief executive Blog
- Format and send a range of internal and external Trust communications
- Maintain and update the communications teams internal and external contacts databases
- Set up and support online staff engagement sessions
- Requisition goods and supplies, on behalf of thecommunications team
- Any other duties appropriate with the grading of the post
Person Specification
Education / qualifications
Essential
- Educated to diploma level (eg HND, RSA) or equivalent or able to demonstrate equivalent experience
Desirable
- Communications qualification at diploma level
Experience
Essential
- Tact and diplomacy in dealing with people
- IT skills with working knowledge of Microsoft office
- Working as part of team
Desirable
- Working in a communications, marketing, or media role
- Using a content management system (CMS) to maintain and develop websites, intranets and/or extranets; in particular, concrete5 CMS (or similar)
- Analysing straightforward website/intranet/ extranet analytics
- NHS or healthcare experience, or of working in the public sector
- Media relations
- Using social media platforms
Knowledge
Essential
- Understanding of the Trust's vision and strategic goals
- Understanding of internal and external communications principles
- Office administration
Desirable
- Understanding of the NHS structure and processes
- Knowledge of the media
- Understanding of the Greater Manchester area
Skills and abilities
Essential
- Excellent verbal and written communication, with the ability to judge how best to present information
- Excellent interpersonal skills, with the ability to build effective relationships with a range of people
- Ability to receive, understand and appropriately communicate complex and information, to overcome barriers to understanding
- Ability to work in a pressurised environment
- Ability to effectively manage own workload and act independently
- Excellent organisational skills
- Ability to effectively and sensitively handle (non-clinical) queries from patients and the public, via social media, email and phone; seeking advice from colleagues when needed
- Excellent attention to detail
- Advanced keyboard skills for producing newsletters etc
Desirable
- Basic photography skills
- Basic video recording and editing skills
Work-related circumstances
Essential
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
- Appointments to regulated and controlled activities require an enhanced DBS disclosure
Person Specification
Education / qualifications
Essential
- Educated to diploma level (eg HND, RSA) or equivalent or able to demonstrate equivalent experience
Desirable
- Communications qualification at diploma level
Experience
Essential
- Tact and diplomacy in dealing with people
- IT skills with working knowledge of Microsoft office
- Working as part of team
Desirable
- Working in a communications, marketing, or media role
- Using a content management system (CMS) to maintain and develop websites, intranets and/or extranets; in particular, concrete5 CMS (or similar)
- Analysing straightforward website/intranet/ extranet analytics
- NHS or healthcare experience, or of working in the public sector
- Media relations
- Using social media platforms
Knowledge
Essential
- Understanding of the Trust's vision and strategic goals
- Understanding of internal and external communications principles
- Office administration
Desirable
- Understanding of the NHS structure and processes
- Knowledge of the media
- Understanding of the Greater Manchester area
Skills and abilities
Essential
- Excellent verbal and written communication, with the ability to judge how best to present information
- Excellent interpersonal skills, with the ability to build effective relationships with a range of people
- Ability to receive, understand and appropriately communicate complex and information, to overcome barriers to understanding
- Ability to work in a pressurised environment
- Ability to effectively manage own workload and act independently
- Excellent organisational skills
- Ability to effectively and sensitively handle (non-clinical) queries from patients and the public, via social media, email and phone; seeking advice from colleagues when needed
- Excellent attention to detail
- Advanced keyboard skills for producing newsletters etc
Desirable
- Basic photography skills
- Basic video recording and editing skills
Work-related circumstances
Essential
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
- Appointments to regulated and controlled activities require an enhanced DBS disclosure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
