Job summary
An opportunity has arisen for a Band 3 Team Administrator to join the Secondary Care Psychological Therapies Service in the Stockport borough. The post holder will support the team by providing efficient and effective administration support and undertake the administration of all referrals received into the team.
We are looking to appoint a post holder who has significant experience in administrative roles or similar, who is highly organised, and can ensure high standards are always maintained. The successful applicant should be able to produce work in a timely and professional manner in accordance with the Trust's policies and procedures. Key to the role is an ability to communicate with mental health service users and the general public in a sensitive, confidential and non-judgmental manner.
Our team is located in a Psychological Therapies Department based at Stepping Hill Hospital and there is a dedicated admin office next to the waiting room. We are a team of 8, comprising an experienced administrator who the successful applicant will work alongside, 2 Cognitive Behavioural Therapists, and 5 Clinical Psychologists. We occasionally have Trainee Clinical Psychologists on placement. We are a friendly, connected team who value continued professional development, peer support and the occasional social event.
The post holder will be accountable to the Principal Clinical Psychologist/Team Manager for Secondary Care Psychological Therapies.
Main duties of the job
Please see the Job Description for full details of the main roles and responsibilities. Some of the main duties include:
- To act as first point of contact for the Secondary Care Psychological Therapies team, providing an appropriate and courteous response to all enquiries, taking clear messages as necessary and making telephone calls as directed.
- To undertake the comprehensive administration of all referrals received into the team.
- To ensure that all relevant referral information is recorded on relevant information systems, and be responsible for the security of the information contained within these systems.
- To collate all relevant available information to enable the effective management of referrals received by the team.
- To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents.
- To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
- To provide a word processing service including the use of Excel and Power Point to meet the demands of the team.
- To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
We welcome the unique contributions that applicants can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, disability, sexual orientation and beliefs.
We also encourage applications from individuals with lived experience of mental health problems, either individually or as a carer.
Job description
Job responsibilities
Please see the attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted.
Job description
Job responsibilities
Please see the attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted.
Person Specification
Education / Qualifications
Essential
- NVQ 3 or equivalent experience
- A good understanding and working knowledge of English and Maths
- GCSE in English and Maths or equivalent
Desirable
- Knowledge of Excel
- Completion of PARIS training
Experience
Essential
- Significant administrative experience in a similar role
Desirable
Knowledge
Essential
- Understanding of administrative processes
- Understanding of confidentiality and data protection policies and procedures
Desirable
- Knowledge of Mental Health Services
Skills and Abilities
Essential
- Ability to utilise a range of IT programmes including Excel, Powerpoint, Email, Outlook and Word Processing
- Ability to work flexibly and to prioritise workload
- Good verbal and written communication skills
- Ability to communicate with mental health service users and the general public in a sensitive, confidential and non-judgmental manner
- Ability to work as part of a team and individually
- Ability to competently use and modify a database
- Good organisational skills
- Ability to form working relationships with multi-disciplinary staff
Work Related Circumstances
Essential
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
- Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Person Specification
Education / Qualifications
Essential
- NVQ 3 or equivalent experience
- A good understanding and working knowledge of English and Maths
- GCSE in English and Maths or equivalent
Desirable
- Knowledge of Excel
- Completion of PARIS training
Experience
Essential
- Significant administrative experience in a similar role
Desirable
Knowledge
Essential
- Understanding of administrative processes
- Understanding of confidentiality and data protection policies and procedures
Desirable
- Knowledge of Mental Health Services
Skills and Abilities
Essential
- Ability to utilise a range of IT programmes including Excel, Powerpoint, Email, Outlook and Word Processing
- Ability to work flexibly and to prioritise workload
- Good verbal and written communication skills
- Ability to communicate with mental health service users and the general public in a sensitive, confidential and non-judgmental manner
- Ability to work as part of a team and individually
- Ability to competently use and modify a database
- Good organisational skills
- Ability to form working relationships with multi-disciplinary staff
Work Related Circumstances
Essential
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
- Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
