Job summary
An exciting opportunity has arisen for a committed and passionate individuals to join our friendly and supportive team as a Mental Health Liaison Support Worker.
As a team we are dynamic, committed to our service users and we continually strive to work with acute trust colleagues to improve the mental health care provided to patients within the general hospital.
This role is busy, challenging and varied and does include weekend, Nights and bank holiday working on a rota basis
Main duties of the job
This role will involve supporting patients of all ages who are experiencing mental health difficulties within the general hospital setting. You will provide direct one to one support and interventions across the general acute wards and the Emergency Department and must have a keen interest in person centred care and be able to work without direct supervision.
Prior experience of working within an acute mental health setting (with any age group) is essential and you should have a proven track record of excellent communication and interpersonal skills.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Job description
Job responsibilities
Please see attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted.
Job description
Job responsibilities
Please see attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted.
Person Specification
Education / Qualifications
Essential
- GCSE in English and Mathematics
- Evidence of recent further development / training.
- NVQ 3 or willingness to complete
Experience
Essential
- Experience of working in mental health settings
- Experience of working with individuals in distress
- Experience of working with non-pharmacological approaches to managing challenging behaviours with people with dementia
- Experience of modelling behaviours to new staff members
- Experience of working with people with physical ill health issues and disabilities
Knowledge
Essential
- Basic understanding of mental health issues including dementia
- Understanding of confidentiality and data protection issues.
- Consent issues
- Privacy and dignity issues
Desirable
- Awareness of local services
- Knowledge of benefits / employment systems.
- An understanding of the mental health system.
Skills and Abilities
Essential
- Ability to listen effectively
- Ability to follow a plan of care and recognise the boundaries of own role
- Good written and verbal communication skills
- Ability to create innovative solutions to help empower service users.
- Ability to work without direct supervision in a range of settings.
- Ability to form positive therapeutic relationships with service users and carers.
- Ability to acknowledge diversity and promote anti - discriminatory practice / equal opportunities.
- Ability to provide practical support with daily living activities.
- An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour.
- Basic IT Skills
- Ability to work flexibly and to prioritise workload
- Ability to work as part of a team
- Ability to model appropriate behaviours and communication skills to others
- Ability to de -escalate situations when service users are in distress
Desirable
- An understanding of the mental health system.
Person Specification
Education / Qualifications
Essential
- GCSE in English and Mathematics
- Evidence of recent further development / training.
- NVQ 3 or willingness to complete
Experience
Essential
- Experience of working in mental health settings
- Experience of working with individuals in distress
- Experience of working with non-pharmacological approaches to managing challenging behaviours with people with dementia
- Experience of modelling behaviours to new staff members
- Experience of working with people with physical ill health issues and disabilities
Knowledge
Essential
- Basic understanding of mental health issues including dementia
- Understanding of confidentiality and data protection issues.
- Consent issues
- Privacy and dignity issues
Desirable
- Awareness of local services
- Knowledge of benefits / employment systems.
- An understanding of the mental health system.
Skills and Abilities
Essential
- Ability to listen effectively
- Ability to follow a plan of care and recognise the boundaries of own role
- Good written and verbal communication skills
- Ability to create innovative solutions to help empower service users.
- Ability to work without direct supervision in a range of settings.
- Ability to form positive therapeutic relationships with service users and carers.
- Ability to acknowledge diversity and promote anti - discriminatory practice / equal opportunities.
- Ability to provide practical support with daily living activities.
- An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour.
- Basic IT Skills
- Ability to work flexibly and to prioritise workload
- Ability to work as part of a team
- Ability to model appropriate behaviours and communication skills to others
- Ability to de -escalate situations when service users are in distress
Desirable
- An understanding of the mental health system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
