Job summary
Following the promotion of the existing post holder, we now have an exciting, challenging - but rewarding, opportunity for an experienced or aspiring Executive Director to lead within an award-winning and value-based organisation with Big Ambitions for those we serve.
This is a critical appointment for our organisation, and we require an exceptional and inclusive leader to work with our Board through the next stage in our development.You will be joining us at an exciting time, and we have much to be proud of at PCFT, not least being the most improved mental health, learning disability and autism trust in England for staff recommending as a place to work in the latest staff survey.
As a full member of the Executive team, you will support development of an open and engaging culture for service users and staff, encouraging excellence in clinical practice, facilitating team working and multi-professional care delivery.
We are seeking a values based leader who can develop and operate as a beacon and model of compassionate leadership and further develop our culture of psychological safety and trauma informed care. Reporting directly to our Chief Executive, Anthony Hassall, we are looking for an exceptional team player, someone who is driven by outstanding patient care, listens to the voice of our colleagues and service users and strives always to be better.
Interviews are to be held week commencing 3rd July 2023.
Main duties of the job
Responsible for ensuring the provision of safe, high quality, patient-centred services that meet performance standards and address health inequalities within identified resources. Leading already established programmes of clinically led transformation and improvement, ensuring adoption and promotion of improvement approaches, developing strong working relationships at both GM and locality level so we continue to play a major role in system partnerships and collaborative models of care.
- Provide leadership and management, ensuring the delivery of high-quality mental health and learning disability services to the local population
- Lead operational performance management, ensuring delivery of contractual and regulatory standards and KPIs
- Ensure services are accessible and culturally appropriate, health inequalities within the communities we serve are considered and reflected in the way services are developed and delivered
- Lead transformation and service developments, ensuring a strategic improvement approach is embedded
- Represent the Trust on locality partnership Boards and develop effective working relationships with partners
- Contribute to the public and patient involvement
- Lead the development and delivery of efficiency plans in support of the Trust's financial plans
- Ensure the Board of Directors receive sufficient timely and accurate information in relation to service delivery and operational matters
About us
Pennine Care NHS Foundation Trust provides high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in the communities we serve. Our 4,000 dedicated staff have big ambitions, and this is an exciting time to join Pennine Care.
Joining a diverse Board, you will work with partners internally and externally to maximise our impact, keeping service users at the heart of all our decisions. As an Executive team member working within a collective leadership model, our Chief Operating Officer will work collaboratively with our networks and care hubs to shape and deliver our strategic plans and programmes of transformation, promoting a culture of continuous quality improvement and efficiency.
Job description
Job responsibilities
Job Summary
The Chief Operating Officer (COO) is responsible for ensuring the provision of day-to-day safe, high quality, patient-centred services that meet performance standards and address health inequalities within identified resources. They will lead programmes of transformation and improvement, ensuring the adoption and promotion of improvement approaches across services. They will lead the development of strong working relationships at both a GM and locality level to ensure we play a major role in system partnerships and collaborative models of care, redesigning where necessary jointly with partners.
As a member of the Executive team, the post holder will be expected to support the development of an open and engaging culture for service users and staff that encourages excellence in clinical practice, facilitates team working and multi-professional care delivery.
The Chief Operating Officer will be expected to contribute to and promote the corporate aims, values and objectives of the Trust and to contribute to the delivery of health and care across the local health and social care economy.
Main Duties and Responsibilities
- Provide leadership and management to the Care Networks and Care Hubs to ensure the delivery of high-quality mental health and learning disability services to the local population
- Support the delivery of the Trusts organisational vision, mission and strategic objectives, in particular, our Big Ambitions for outstanding care and for every service user to lead a life they find fulfilling
- Lead operational performance management, ensuring the delivery of contractual and regulatory standards and KPIs
- Ensure services are accessible and culturally appropriate, and that the health inequalities within the communities we serve are considered and reflected in the way services are developed and delivered
- Lead a programme of transformation and service developments to meet strategic objectives and regulatory/contractual standards, ensuring a strategic improvement approach is encouraged and promoted with teams
- Lead on the operational development of new services as part of new business, transformation, or restructure
- Ensure key leaders under their portfolio have the skills and understanding to deliver their roles successfully and for supporting innovative and transformative service improvements
- Represent the Trust on locality partnership Boards and develop effective working relationships with partners including leading on contracting management and contracting
- Lead the consultation and engagement in relation to service changes and developments, and to contribute to the public and patient involvement work of the Trust
- Lead the development and delivery of efficiency plans in support of the Trusts financial plans
- Ensure the Chief Executive, Executive Team and Board of Directors receive sufficient timely and accurate information in relation to service delivery and operational matters
Principal Responsibilities
Service Leadership and Management
- Operational management of all locality-based staff, and associated budgets.
- Work closely with the Trusts Director of Quality, Nursing & Healthcare Professionals and Medical Director to ensure that there is effective clinical/professional leadership in all areas of service and that the relevant policies, procedures, and systems in place for clinical governance are fully implemented
- Work closely with Network Directors of Operations and Associate Directors and Heads of Service to inspire a positive, dynamic, and proactive approach amongst staff within services, ensuring that organisational values and culture are modelled in behaviours and practices
- Provide strong and visible leadership to services, empowering individuals to take appropriate decisions, supporting and encouraging a teamwork approach, and enabling collaborative relationships across partner organisations, including regulators and other stakeholders, within the ICS and beyond
- Provide leadership and direction for the planning and delivery of mental health and learning disabilities services which focus on improved outcomes and addressing health inequalities
- Provide services within agreed budgets including the delivery of efficiency or value for money programmes and provide visible leadership to networks/localities on performance and financial management, overseeing action planning, exception reporting, cost improvement delivery and progress reporting
- Work closely with the Director of People and Workforce, to develop robust workforce plans to address key gaps and ensure safe staffing levels
- Develop close and effective relationships with locality System Boards and Integrated Delivery Boards to ensure the most effective use of our collective resources and development of consistent models of care across the five boroughs
- Lead Executive Director for the Trusts operational performance function and direct management of the performance department
- Lead ED for Emergency Planning and Winter Resilience
- Lead ED for Contracting and Contract Management
- Responsible for ensuring National and Local waiting list targets are met
Service Development and Improvement
- Lead the development and implementation of Service Improvement Strategies ensuring the effective delivery of services that meet specified standards and outcomes
- Support and ensure appropriate participation in local partnership and planning processes, seeking to improve them where possible, including encouraging and responding to the involvement of service users and their carers
- Ensure that services are co-developed, and co-designed to maximise personalisation of care, place-based provision and the empowerment of patients, service users, carers and colleagues
- Drive transformational change, personalisation of care and other improvements to patient safety and service delivery internally and across Integrated Care Systems
- Ensure the Trust operates as a key Integrated Care System partner
- Contribute to the preparation of business cases for major capital schemes as required and appropriate
- Lead for developing principles and service models to inform capacity and contracting assumptions
- Work closely with Network Directors of Operations, Associate Directors, and Heads of Service to embed the Trusts vision and values to foster a climate of improvement, innovation and continuous development that drives forward quality, governance, and performance standards
- In conjunction with Network Directors of Operations, Associate Directors, and Heads of Service, act as a champion for service users, carers, and the public, ensuring that their interests are meaningfully incorporated in the development and delivery of Trust services
Quality Governance
- Manage performance in operational services to fulfil regulatory and Trust objectives and key performance targets
- Ensure the Board and its Committees have appropriate operational and service delivery information to be assured on the delivery of our performance standards
- Implement the Trusts Risk Management Policy and associated procedures, maintaining comprehensive risk assessment processes which identify and manage risks, and support staff in responding to issues of risk identified on the Risk Register
- Responsibility for contributing to and being a part of the services preparation for a major incident or emergency, including the need to undertake appropriate training.
- Take an active role in the provision of assurance to the Trust Board in respect of quality and performance standards
- Ensure the Board and its Committees have effective operational and service delivery risk management systems which have safety, quality and experience as paramount and ensure mechanisms are in place to continuously monitor risk systems and outcomes
Corporate responsibilities
- As a member of the Trust Board, contribute fully to the Trusts overall strategy and promote strong partnerships internally and within the broader health community
- Contribute to the development of the corporate identity of the Trust, demonstrating a strong personal contribution to the development and embedding of the Trusts vision, values, and culture, and communicate and promote the Trust and its values with partner organisations and stakeholders
- Ensure a personal, positive contribution to excellent communications across the Trust, ensuring effective communication and relationships with staff and staff representatives, promoting staff engagement
- Ensure the requirements of Standing Orders and the Trusts statutory responsibilities in relation to codes of conduct, corporate and clinical governance are disseminated, acted upon, and achieved
- Ensure the effective operation of the Trust through engagement in the Directors on-call arrangements
- Undertake a range of corporate roles, as required, modelling partnership, and supporting service improvement change across the local economy.
General
- Ensure that systems of objective appraisal and personal development are adopted throughout the service areas that the post holder is responsible for.
- Adhere to the principles and practices contained in the Code of Conduct for NHS Managers (October 2002), The Standards for members of NHS Boards and Clinical Commissioning Groups Governing Bodies (2012) and the NHS Foundation Trust Code of Governance.
- Be a fully participating member of both the Trust Board and the Executive leadership team.
This job description is not exhaustive but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.
Job description
Job responsibilities
Job Summary
The Chief Operating Officer (COO) is responsible for ensuring the provision of day-to-day safe, high quality, patient-centred services that meet performance standards and address health inequalities within identified resources. They will lead programmes of transformation and improvement, ensuring the adoption and promotion of improvement approaches across services. They will lead the development of strong working relationships at both a GM and locality level to ensure we play a major role in system partnerships and collaborative models of care, redesigning where necessary jointly with partners.
As a member of the Executive team, the post holder will be expected to support the development of an open and engaging culture for service users and staff that encourages excellence in clinical practice, facilitates team working and multi-professional care delivery.
The Chief Operating Officer will be expected to contribute to and promote the corporate aims, values and objectives of the Trust and to contribute to the delivery of health and care across the local health and social care economy.
Main Duties and Responsibilities
- Provide leadership and management to the Care Networks and Care Hubs to ensure the delivery of high-quality mental health and learning disability services to the local population
- Support the delivery of the Trusts organisational vision, mission and strategic objectives, in particular, our Big Ambitions for outstanding care and for every service user to lead a life they find fulfilling
- Lead operational performance management, ensuring the delivery of contractual and regulatory standards and KPIs
- Ensure services are accessible and culturally appropriate, and that the health inequalities within the communities we serve are considered and reflected in the way services are developed and delivered
- Lead a programme of transformation and service developments to meet strategic objectives and regulatory/contractual standards, ensuring a strategic improvement approach is encouraged and promoted with teams
- Lead on the operational development of new services as part of new business, transformation, or restructure
- Ensure key leaders under their portfolio have the skills and understanding to deliver their roles successfully and for supporting innovative and transformative service improvements
- Represent the Trust on locality partnership Boards and develop effective working relationships with partners including leading on contracting management and contracting
- Lead the consultation and engagement in relation to service changes and developments, and to contribute to the public and patient involvement work of the Trust
- Lead the development and delivery of efficiency plans in support of the Trusts financial plans
- Ensure the Chief Executive, Executive Team and Board of Directors receive sufficient timely and accurate information in relation to service delivery and operational matters
Principal Responsibilities
Service Leadership and Management
- Operational management of all locality-based staff, and associated budgets.
- Work closely with the Trusts Director of Quality, Nursing & Healthcare Professionals and Medical Director to ensure that there is effective clinical/professional leadership in all areas of service and that the relevant policies, procedures, and systems in place for clinical governance are fully implemented
- Work closely with Network Directors of Operations and Associate Directors and Heads of Service to inspire a positive, dynamic, and proactive approach amongst staff within services, ensuring that organisational values and culture are modelled in behaviours and practices
- Provide strong and visible leadership to services, empowering individuals to take appropriate decisions, supporting and encouraging a teamwork approach, and enabling collaborative relationships across partner organisations, including regulators and other stakeholders, within the ICS and beyond
- Provide leadership and direction for the planning and delivery of mental health and learning disabilities services which focus on improved outcomes and addressing health inequalities
- Provide services within agreed budgets including the delivery of efficiency or value for money programmes and provide visible leadership to networks/localities on performance and financial management, overseeing action planning, exception reporting, cost improvement delivery and progress reporting
- Work closely with the Director of People and Workforce, to develop robust workforce plans to address key gaps and ensure safe staffing levels
- Develop close and effective relationships with locality System Boards and Integrated Delivery Boards to ensure the most effective use of our collective resources and development of consistent models of care across the five boroughs
- Lead Executive Director for the Trusts operational performance function and direct management of the performance department
- Lead ED for Emergency Planning and Winter Resilience
- Lead ED for Contracting and Contract Management
- Responsible for ensuring National and Local waiting list targets are met
Service Development and Improvement
- Lead the development and implementation of Service Improvement Strategies ensuring the effective delivery of services that meet specified standards and outcomes
- Support and ensure appropriate participation in local partnership and planning processes, seeking to improve them where possible, including encouraging and responding to the involvement of service users and their carers
- Ensure that services are co-developed, and co-designed to maximise personalisation of care, place-based provision and the empowerment of patients, service users, carers and colleagues
- Drive transformational change, personalisation of care and other improvements to patient safety and service delivery internally and across Integrated Care Systems
- Ensure the Trust operates as a key Integrated Care System partner
- Contribute to the preparation of business cases for major capital schemes as required and appropriate
- Lead for developing principles and service models to inform capacity and contracting assumptions
- Work closely with Network Directors of Operations, Associate Directors, and Heads of Service to embed the Trusts vision and values to foster a climate of improvement, innovation and continuous development that drives forward quality, governance, and performance standards
- In conjunction with Network Directors of Operations, Associate Directors, and Heads of Service, act as a champion for service users, carers, and the public, ensuring that their interests are meaningfully incorporated in the development and delivery of Trust services
Quality Governance
- Manage performance in operational services to fulfil regulatory and Trust objectives and key performance targets
- Ensure the Board and its Committees have appropriate operational and service delivery information to be assured on the delivery of our performance standards
- Implement the Trusts Risk Management Policy and associated procedures, maintaining comprehensive risk assessment processes which identify and manage risks, and support staff in responding to issues of risk identified on the Risk Register
- Responsibility for contributing to and being a part of the services preparation for a major incident or emergency, including the need to undertake appropriate training.
- Take an active role in the provision of assurance to the Trust Board in respect of quality and performance standards
- Ensure the Board and its Committees have effective operational and service delivery risk management systems which have safety, quality and experience as paramount and ensure mechanisms are in place to continuously monitor risk systems and outcomes
Corporate responsibilities
- As a member of the Trust Board, contribute fully to the Trusts overall strategy and promote strong partnerships internally and within the broader health community
- Contribute to the development of the corporate identity of the Trust, demonstrating a strong personal contribution to the development and embedding of the Trusts vision, values, and culture, and communicate and promote the Trust and its values with partner organisations and stakeholders
- Ensure a personal, positive contribution to excellent communications across the Trust, ensuring effective communication and relationships with staff and staff representatives, promoting staff engagement
- Ensure the requirements of Standing Orders and the Trusts statutory responsibilities in relation to codes of conduct, corporate and clinical governance are disseminated, acted upon, and achieved
- Ensure the effective operation of the Trust through engagement in the Directors on-call arrangements
- Undertake a range of corporate roles, as required, modelling partnership, and supporting service improvement change across the local economy.
General
- Ensure that systems of objective appraisal and personal development are adopted throughout the service areas that the post holder is responsible for.
- Adhere to the principles and practices contained in the Code of Conduct for NHS Managers (October 2002), The Standards for members of NHS Boards and Clinical Commissioning Groups Governing Bodies (2012) and the NHS Foundation Trust Code of Governance.
- Be a fully participating member of both the Trust Board and the Executive leadership team.
This job description is not exhaustive but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.
Person Specification
Qualifications
Essential
- Education to master's degree or equivalent professional qualification
- Appropriate leadership/ management qualification or equivalent experience
Desirable
- Evidence of significant continued professional development
- Accredited Quality Improvement and / or Project Management qualifications.
Experience
Essential
- Extensive senior operational experience at or near Board level in the Health/Social care sector
- Evidence of effective performance management and delivering performance and service improvement
- Evidence of delivering service development as part of a significant change agenda in a complex multi- agency environment
- Evidence of working with user/carer organisations
- Experience in developing effective multi-agency/professional collaborations and partnerships to achieve complex objectives
- Experience of developing effective clinical governance structures
- Evidence of successfully leading highly skilled senior multi-disciplinary professionals maximising individual performance and development.
- A successful track record of developing detailed plans/business cases for service development and change projects
Desirable
- Experience as a mental health or LD practitioner
Knowledge & Skills
Essential
- Comprehensive knowledge of the NHS and current National Mental Health agenda
- Extensive knowledge, understanding and experience of the delivery of mental health, learning disabilities and / or physical health services.
- Ability to develop credibility amongst clinicians, practitioners, managers, service users and their carers
- Excellent communication skills and effective interpersonal skills
- Ability to effectively analyse, disseminate and present complex information, using both verbal and written disciplines
- Evidence of successful collaborative working with emphasis on empowerment and partnership working
- Ability to articulate a clear sense of direction and develop associated operational plans to achieve success
- Ability to act as a champion for patients / carers and their interests, ensuring the patients' voice has an impact on service developments.
- Politically aware, able to anticipate areas of potential significant resistance or potential areas for collaboration and develop positive strategies to maximise achievement of key objectives.
- Ability to plan, manage, adjust, and deliver complex projects, involving multiple agencies and individuals and a broad range of activities, to tight deadlines.
Desirable
- Experience of working within a Foundation Trust operating model
Personal Qualities
Essential
- Professional and clear values-based approach
- Able to work in a pressurised environment
- Energetic and enthusiastic with an ability to self-motivate
- Able to take on a high level of responsibility and deliver
- High personal resilience and tenacity
Person Specification
Qualifications
Essential
- Education to master's degree or equivalent professional qualification
- Appropriate leadership/ management qualification or equivalent experience
Desirable
- Evidence of significant continued professional development
- Accredited Quality Improvement and / or Project Management qualifications.
Experience
Essential
- Extensive senior operational experience at or near Board level in the Health/Social care sector
- Evidence of effective performance management and delivering performance and service improvement
- Evidence of delivering service development as part of a significant change agenda in a complex multi- agency environment
- Evidence of working with user/carer organisations
- Experience in developing effective multi-agency/professional collaborations and partnerships to achieve complex objectives
- Experience of developing effective clinical governance structures
- Evidence of successfully leading highly skilled senior multi-disciplinary professionals maximising individual performance and development.
- A successful track record of developing detailed plans/business cases for service development and change projects
Desirable
- Experience as a mental health or LD practitioner
Knowledge & Skills
Essential
- Comprehensive knowledge of the NHS and current National Mental Health agenda
- Extensive knowledge, understanding and experience of the delivery of mental health, learning disabilities and / or physical health services.
- Ability to develop credibility amongst clinicians, practitioners, managers, service users and their carers
- Excellent communication skills and effective interpersonal skills
- Ability to effectively analyse, disseminate and present complex information, using both verbal and written disciplines
- Evidence of successful collaborative working with emphasis on empowerment and partnership working
- Ability to articulate a clear sense of direction and develop associated operational plans to achieve success
- Ability to act as a champion for patients / carers and their interests, ensuring the patients' voice has an impact on service developments.
- Politically aware, able to anticipate areas of potential significant resistance or potential areas for collaboration and develop positive strategies to maximise achievement of key objectives.
- Ability to plan, manage, adjust, and deliver complex projects, involving multiple agencies and individuals and a broad range of activities, to tight deadlines.
Desirable
- Experience of working within a Foundation Trust operating model
Personal Qualities
Essential
- Professional and clear values-based approach
- Able to work in a pressurised environment
- Energetic and enthusiastic with an ability to self-motivate
- Able to take on a high level of responsibility and deliver
- High personal resilience and tenacity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
