Job summary
Our Specialist Perinatal Mental Health Team works with women who have severe or complex mental health conditions and who are planning a pregnancy, currently pregnant, or have a child under one year old. We provide high quality, evidence-based specialist advice, assessment and interventions. We are now offering an opportunity to support this vital work. Two part time posts (21 hours per week) are available.
This is an exciting opportunity for a highly organised, motivated and enthusiastic individual. The Band 3 Administrator role is based at Union House, 37 Union Lane, Chesterton, Cambridge, CB4 1PR, within the Community & Primary Care Admin Hub. The post holder will provide a comprehensive and efficient administrative service to support the team and its clinical operations.
Main duties of the job
The successful candidate will be highly organised, able to prioritise a varied workload, and proactive in resolving problems and queries through to completion. The post-holder will be calm, patient, and demonstrate an excellent telephone manner, with the ability to manage sometimes complex or sensitive issues. Strong IT skills and experience working in a busy office environment are essential.
The ideal candidate will bring a strong team ethic, a sense of accountability, and the ability to work effectively under pressure. This post is suited to professionals who can contribute positively to the team and demonstrate the right attributes to enhance service delivery.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
1. Produce high-quality word-processed correspondence, reports, and summaries required by the team.2. Undertake diary management for clinicians and/or managers as required.3. Organise clinics and coordinate all associated appointments, using appropriate brought-forward systems to manage workload effectively.4. Provide operational support to colleagues and supervise Band 2 administrative staff when required, as directed by the Line Manager.5. Input and update service-user information and activity on computerised systems, ensuring accurate creation and maintenance of service-user notes in accordance with policy.6. Maintain up-to-date filing systemsboth electronic and paperensuring notes are tracked, received, and stored in line with Trust procedures.7. Deliver excellent customer service by providing a professional and effective telephone service, taking accurate messages, and offering appropriate information and signposting.8. Support the training and induction of new staff as directed by the Line Manager and/or other managers.9. Provide cover for other members of the admin team during periods of absence and assist with their workload as required, undertaking any reasonable duties commensurate with the role.10.Monitor and maintain stock levels of stationery and other resources, acting as an authorised requisitioner to ensure timely replenishment
Please note for this role you will need the ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict time deadlines.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
1. Produce high-quality word-processed correspondence, reports, and summaries required by the team.2. Undertake diary management for clinicians and/or managers as required.3. Organise clinics and coordinate all associated appointments, using appropriate brought-forward systems to manage workload effectively.4. Provide operational support to colleagues and supervise Band 2 administrative staff when required, as directed by the Line Manager.5. Input and update service-user information and activity on computerised systems, ensuring accurate creation and maintenance of service-user notes in accordance with policy.6. Maintain up-to-date filing systemsboth electronic and paperensuring notes are tracked, received, and stored in line with Trust procedures.7. Deliver excellent customer service by providing a professional and effective telephone service, taking accurate messages, and offering appropriate information and signposting.8. Support the training and induction of new staff as directed by the Line Manager and/or other managers.9. Provide cover for other members of the admin team during periods of absence and assist with their workload as required, undertaking any reasonable duties commensurate with the role.10.Monitor and maintain stock levels of stationery and other resources, acting as an authorised requisitioner to ensure timely replenishment
Please note for this role you will need the ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict time deadlines.
Person Specification
Education / Qualifications
Essential
- Educated to GCE/GCSE standard.
- RSA Stage II/NVQ Level 2 in Administration or equivalent.
- Good command of written English.
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment.
- Experience of supporting a multi-disciplinary team.
Desirable
- Previous experience of working in an NHS Office environment.
- Experience in using computer programmes including health care IT systems.
Skills & Abilities
Essential
- Excellent customer care skills.
- Excellent standard of typing/audio skills (50wpm)
- Ability to work on own initiative.
- Ability to work under occasional pressure/stress.
- Ability to work as part of a team.
- Good listening skills.
Knowledge & Understanding
Essential
- Knowledge of Data Protection Act.
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients.
Desirable
- Knowledge of medical terminology
Other
Desirable
- Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.
Person Specification
Education / Qualifications
Essential
- Educated to GCE/GCSE standard.
- RSA Stage II/NVQ Level 2 in Administration or equivalent.
- Good command of written English.
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment.
- Experience of supporting a multi-disciplinary team.
Desirable
- Previous experience of working in an NHS Office environment.
- Experience in using computer programmes including health care IT systems.
Skills & Abilities
Essential
- Excellent customer care skills.
- Excellent standard of typing/audio skills (50wpm)
- Ability to work on own initiative.
- Ability to work under occasional pressure/stress.
- Ability to work as part of a team.
- Good listening skills.
Knowledge & Understanding
Essential
- Knowledge of Data Protection Act.
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients.
Desirable
- Knowledge of medical terminology
Other
Desirable
- Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
