Job summary
We are seeking an exceptional Corporate Business Manager / Senior Executive Assistant to provide high-level business, operational and executive support at the heart of the Trust. This pivotal role ensures the smooth, efficient and professional running of the Corporate Office--supporting the Chief Executive and Trust Chair, enabling effective decision-making, and acting as a trusted representative in high-profile, politically sensitive environments.
You will lead and develop the Corporate Office function, including the Executive Assistant cohort and Reception team, embedding consistent standards, excellent customer service and a culture of continuous improvement aligned to our values of Professionalism, Respect, Innovation, Dignity and Empowerment.
This is an exciting opportunity for an experienced corporate office leader or senior EA who thrives in a fast-paced, high-impact environment and is confident managing complex workloads, people leadership, governance processes and executive-level communications.
Main duties of the job
You will provide forward-looking executive support to the Chief Executive and Trust Chair, managing complex priorities, preparing high-quality briefings and coordinating key engagements.
You will lead Corporate Office operations, customer service standards and front-of-house services, while managing and developing the Executive Assistant and Reception teams. You will support the Chief Executive and Chair, ensuring high-quality papers, accurate minutes and strong information governance.
Alongside this, you will manage budgets and office resources, drive value for money, lead service improvement and modernisation projects and maintain business continuity arrangements. You will also build trusted relationships across the organisation and with external partners, handling sensitive information with professionalism, diplomacy and sound judgement.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job description
Job responsibilities
Please refer to the attached job description and person specifications for full details of responsibilities
Oversee endtoend Corporate Office operations, including records management, correspondence, meeting cycles and quality standards.
Maintain performance dashboards, resolve bottlenecks and coordinate facilities and IT needs.
Ensure effective business continuity and provide a professional, inclusive reception service.
Act as first point of contact for the Chief Executive and Trust Chair, triage priorities with delegated authority.
Produce highquality correspondence, speeches and presentations.
Support Board development sessions, summits, site visits and key engagements.
Coordinate and qualityassure executive papers and publish governancecompliant packs.
Service meetings with accurate minutes, action logs and forward plans.
Uphold strong information governance, confidentiality and FOI sensitivity.
Lead the EA and Reception teams, managing rotas, performance, supervision and development.
Promote wellbeing, inclusion and consistent EA standards, templates and filing practices.
Manage budgets, authorise expenditure and ensure compliant procurement and accurate coding.
Ensure effective use of ESR, Oracle and eExpenses.
Promote confident use of Microsoft 365 and ensure robust recordkeeping.
Produce operational metrics and executive reports; support hybrid meeting accessibility.
Maintain the Corporate Office risk register, lead incident reporting and embed learning.
Ensure compliance with Trust policies, statutory requirements and quality standards.
Job description
Job responsibilities
Please refer to the attached job description and person specifications for full details of responsibilities
Oversee endtoend Corporate Office operations, including records management, correspondence, meeting cycles and quality standards.
Maintain performance dashboards, resolve bottlenecks and coordinate facilities and IT needs.
Ensure effective business continuity and provide a professional, inclusive reception service.
Act as first point of contact for the Chief Executive and Trust Chair, triage priorities with delegated authority.
Produce highquality correspondence, speeches and presentations.
Support Board development sessions, summits, site visits and key engagements.
Coordinate and qualityassure executive papers and publish governancecompliant packs.
Service meetings with accurate minutes, action logs and forward plans.
Uphold strong information governance, confidentiality and FOI sensitivity.
Lead the EA and Reception teams, managing rotas, performance, supervision and development.
Promote wellbeing, inclusion and consistent EA standards, templates and filing practices.
Manage budgets, authorise expenditure and ensure compliant procurement and accurate coding.
Ensure effective use of ESR, Oracle and eExpenses.
Promote confident use of Microsoft 365 and ensure robust recordkeeping.
Produce operational metrics and executive reports; support hybrid meeting accessibility.
Maintain the Corporate Office risk register, lead incident reporting and embed learning.
Ensure compliance with Trust policies, statutory requirements and quality standards.
Person Specification
Education / Qualifications
Essential
- Degree or equivalent experience; evidence of continuing professional development in business administration / leadership or project management to post graduate level.
Desirable
- Management / Leadership qualification (e.g. ILM / CMI)
- Project Management qualification (e.g. PRINCE2)
Experience
Essential
- Significant experience leading a busy corporate/board office or senior EA function
- Proven line management of administrators/reception or similar front-of-house teams; delivering board/committee administration to a high standard
- Experience of implementing SOPs and service improvements.
Desirable
- Experience in NHS/health or public sector; supporting a Chief Executive/Chair
Knowledge and Skills
Essential
- Excellent planning, prioritisation and operational management skills
- Advanced MS 365 skills (Outlook / Teams / SharePoint / PowerPoint / Excel)
- Ability to analyse information and produce concise briefing
Desirable
- Understanding of NHS Board dynamics, regulatory landscape (CQC/NHSE) and system working
Leadership and Behaviours
Essential
- Evidenced ability to lead teams, set standards, coach others and manage performance
Person Specification
Education / Qualifications
Essential
- Degree or equivalent experience; evidence of continuing professional development in business administration / leadership or project management to post graduate level.
Desirable
- Management / Leadership qualification (e.g. ILM / CMI)
- Project Management qualification (e.g. PRINCE2)
Experience
Essential
- Significant experience leading a busy corporate/board office or senior EA function
- Proven line management of administrators/reception or similar front-of-house teams; delivering board/committee administration to a high standard
- Experience of implementing SOPs and service improvements.
Desirable
- Experience in NHS/health or public sector; supporting a Chief Executive/Chair
Knowledge and Skills
Essential
- Excellent planning, prioritisation and operational management skills
- Advanced MS 365 skills (Outlook / Teams / SharePoint / PowerPoint / Excel)
- Ability to analyse information and produce concise briefing
Desirable
- Understanding of NHS Board dynamics, regulatory landscape (CQC/NHSE) and system working
Leadership and Behaviours
Essential
- Evidenced ability to lead teams, set standards, coach others and manage performance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
Trust HQ, Elizabeth House
Fulbourn Hospital
Fulbourn, Cambridge
CB21 5EF
Employer's website
https://www.cpft.nhs.uk/ (Opens in a new tab)
