Job summary
We are currently recruiting a reliable, committed, motivated and valued Administrator for a new Assertive Outreach team. You will be required to provide a comprehensive administration service.
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with mental health concerns then we want to hear from you.
Main duties of the job
This role involves providing admin support to the Assertive Outreach team in Peterborough.
You will be dealing with referrals, managing mailbox, arranging appointments, sending clinical correspondence, data inputting, face to face and telephone contact with patients and the clinical staff, scanning documentation, photocopying, email correspondence, creating meeting agenda, taking minutes, and providing general administration duties to support the clinic and team. This role might involve possible travel to other sites on an adhoc basis.
This role will require excellent organisational, communication, interpersonal skills and able to work autonomously and within a team. The ideal candidate will have a strong team work ethic, sense of accountability, friendly, positive, professional outlook, accompanied by an ability to work under pressure at times.
There is potential for additional tasks to be added on to this role.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people and members of ourethnic minority andLGBTQ+ communities.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications,
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- Undertake diary management for clinicians and/or managers, as required.
- Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
- Minutes taking meetings.
- Deal with staff and service user requests that may be part of a cash office functions as and when required, and in accordance with Trust procedures.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
- Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- Undertake diary management for clinicians and/or managers, as required.
- Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
- Minutes taking meetings.
- Deal with staff and service user requests that may be part of a cash office functions as and when required, and in accordance with Trust procedures.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
- Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
Person Specification
Education/Qualifications
Essential
- Educated to GCE/GCSE standard.
- RSA Stage II/NVQ Level 2 in Administration or equivalent
- Good command of written English
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
- Experience of supporting a multi-disciplinary team
Desirable
- Previous experience of working in a NHS Office environment
- Experience in using computer programmes including health care IT systems.
Skills & Abilities
Essential
- Excellent customer care skills
- Excellent standard of typing/audio skills (50wpm)
- Good IT skills (MS Office)
- Good organisational skills
- Ability to work under occasional pressure/stress
- Flexible approach to work
- Ability to work as part of a team.
- Ability to deal with typing letters or reports which may contain distressing information.
Desirable
- Knowledge of medical terminology
- Knowledge of data protection act
Knowledge & Understanding
Essential
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients
Other
Desirable
- Ability to travel to other Trust sites, if required
Person Specification
Education/Qualifications
Essential
- Educated to GCE/GCSE standard.
- RSA Stage II/NVQ Level 2 in Administration or equivalent
- Good command of written English
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
- Experience of supporting a multi-disciplinary team
Desirable
- Previous experience of working in a NHS Office environment
- Experience in using computer programmes including health care IT systems.
Skills & Abilities
Essential
- Excellent customer care skills
- Excellent standard of typing/audio skills (50wpm)
- Good IT skills (MS Office)
- Good organisational skills
- Ability to work under occasional pressure/stress
- Flexible approach to work
- Ability to work as part of a team.
- Ability to deal with typing letters or reports which may contain distressing information.
Desirable
- Knowledge of medical terminology
- Knowledge of data protection act
Knowledge & Understanding
Essential
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients
Other
Desirable
- Ability to travel to other Trust sites, if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
