Job summary
An exciting opportunity has arisen for an Administrator in our Social Care Team based in the Town Hall in Peterborough.
The successful candidate will provide efficient, effective and timely administrative support for the Social Care Admin and Social Work Team Such support will include liaison with partner agencies and colleagues within the wider health and social care service, ensuring effective communication and administrative systems are maintained to a high standard.
Main duties of the job
To provide efficient, effective and timely administrative support for the Social Care Admin and Social Work Teams.
Such support will include liaison with partner agencies and colleagues within the wider health and social care service. Ensuring effective communication and administrative systems are maintained to a high standard.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
- Undertake financial and general administrative tasks to support the service.
- Responsible for processing of financial information on the Local Authority Systems and assisting in keeping accurate record of transactions. This includes the processing of invoices for provider.
- To deal discretely and efficiently with telephone calls and to relay messages in an effective, courteous and professional manner, conveying a high level of customer care.
- To liaise with service users, relatives/carers, General Practitioners, other Consultants and medical staff, Community Services and any other Agency in an efficient manner.
- Ensure an accurate, confidential and effective service by maintaining up to date filing systems (paper and electronic) and security of information in accordance with the policies and procedures of the County Council/CPFT and relevant legislation.
- Assist in the delivery and development of the service using both Local Authority and CPFT IT systems. Using information systems to generate reports, documents, letters and emails.
- Servicing meetings arranging dates, venues, preparing papers and agenda and minute taking as appropriate.
- Liaise with partner agencies to ensure appropriate service delivery.
- To record and maintain the integrity of data/information using agreed procedures to enable safe storage and prompt retrieval of information on the computer/IT system.
- To ensure that all correspondence is copied onto the Trust and Local Authority electronic records system in a timely manner.
To carry out any other duties and tasks which may reasonably be deemed to come within the scope of the post.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
- Undertake financial and general administrative tasks to support the service.
- Responsible for processing of financial information on the Local Authority Systems and assisting in keeping accurate record of transactions. This includes the processing of invoices for provider.
- To deal discretely and efficiently with telephone calls and to relay messages in an effective, courteous and professional manner, conveying a high level of customer care.
- To liaise with service users, relatives/carers, General Practitioners, other Consultants and medical staff, Community Services and any other Agency in an efficient manner.
- Ensure an accurate, confidential and effective service by maintaining up to date filing systems (paper and electronic) and security of information in accordance with the policies and procedures of the County Council/CPFT and relevant legislation.
- Assist in the delivery and development of the service using both Local Authority and CPFT IT systems. Using information systems to generate reports, documents, letters and emails.
- Servicing meetings arranging dates, venues, preparing papers and agenda and minute taking as appropriate.
- Liaise with partner agencies to ensure appropriate service delivery.
- To record and maintain the integrity of data/information using agreed procedures to enable safe storage and prompt retrieval of information on the computer/IT system.
- To ensure that all correspondence is copied onto the Trust and Local Authority electronic records system in a timely manner.
To carry out any other duties and tasks which may reasonably be deemed to come within the scope of the post.
Person Specification
Education and Qualifications
Essential
- Educated to GCE/GCSE (A-C grades),or equivalent.
- High standard of written English
Desirable
- Educated to GCE/GCSE (A-C grade) in Maths/English
- NVQ Level 2 in Business Administration (or equivalent)
Experience
Essential
- Experience in secretarial/administrative position.
- Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
- Experience of working with the public.
- Experience of using IT - in particular Word, Excel, Outlook, Teams (or other virtual communication platforms), and experience in using databases.
Desirable
- Secretarial/administrative experience in the NHS/Local Authority within clinical and/or corporate services.
- Organising, attending and taking minutes/notes at meetings
- Experience of working in a busy and demanding office environment/multi disciplinary team
- Lived experience of Mental Health
Skills and Abilities
Essential
- Excellent communication skills and customer care skills. An ability to adopt appropriately verbal, written and IT skills.
- High standard of typing skills
- Ability to prioritise own workload, work to tight timescales and deal with interruptions.
- Have a flexible approach to work and professional attitude.
Desirable
- Good understanding of the NHS/Local Authority and the way it works.
- Ability to maintain reporting spreadsheets
Knowledge and Understanding
Essential
- Clear understanding of respect and confidentiality and be able to challenge unacceptable behaviour. .
- Clear understanding of Microsoft Outlook, Word, Excel
Desirable
- Previous experience of using bespoke IT system (Mosaic, SystmOne)
Other
Essential
- Ability to travel and work between Trust and Local Authority sites in a timely manner.
- Demonstrate awareness of equality and diversity within the workplace.
- Interested in personal and team development
Person Specification
Education and Qualifications
Essential
- Educated to GCE/GCSE (A-C grades),or equivalent.
- High standard of written English
Desirable
- Educated to GCE/GCSE (A-C grade) in Maths/English
- NVQ Level 2 in Business Administration (or equivalent)
Experience
Essential
- Experience in secretarial/administrative position.
- Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
- Experience of working with the public.
- Experience of using IT - in particular Word, Excel, Outlook, Teams (or other virtual communication platforms), and experience in using databases.
Desirable
- Secretarial/administrative experience in the NHS/Local Authority within clinical and/or corporate services.
- Organising, attending and taking minutes/notes at meetings
- Experience of working in a busy and demanding office environment/multi disciplinary team
- Lived experience of Mental Health
Skills and Abilities
Essential
- Excellent communication skills and customer care skills. An ability to adopt appropriately verbal, written and IT skills.
- High standard of typing skills
- Ability to prioritise own workload, work to tight timescales and deal with interruptions.
- Have a flexible approach to work and professional attitude.
Desirable
- Good understanding of the NHS/Local Authority and the way it works.
- Ability to maintain reporting spreadsheets
Knowledge and Understanding
Essential
- Clear understanding of respect and confidentiality and be able to challenge unacceptable behaviour. .
- Clear understanding of Microsoft Outlook, Word, Excel
Desirable
- Previous experience of using bespoke IT system (Mosaic, SystmOne)
Other
Essential
- Ability to travel and work between Trust and Local Authority sites in a timely manner.
- Demonstrate awareness of equality and diversity within the workplace.
- Interested in personal and team development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
