Job summary
We are seeking an experienced, innovative, and enthusiastic Service Manager to join our exciting new Universities of Cambridge and Anglia Ruskin Mental Health Student Service (UCARMHSS) pilot which is set to launch in 2025.This new service will offer multiple pathways: psychiatry, psychology, and care coordination, allowing students to access tailored interventions. The goal is to improve access to support for students' mental health, inform about available support, and guide them in managing their mental health.Key features of the service include:o A focus on student needs rather than diagnosis, with every referral undergoing thorough triage and, where necessary, formulation assessments.o Proactive support to help students succeed academically and socially at university.o Flexible access to services, with face-to-face, telephone, video, and other online options available to meet individual preferences.o Comprehensive care coordination, encompassing assessment, case management, self-management support, and liaison with university services.
Main duties of the job
To lead and manage service delivery of UCARMHS services within Cambridge; delivering safe and effective high-quality services, within the available resources, to achieve agreed targets.
The post holder will provide leadership and expertise to the UCARMHSS Service to deliver services within the agreed service model, working with staff within the University of Cambridge and Anglia Ruskin University , and other stakeholders, maintaining effective working relationships with CPFT Service Managers within the teams and Directorate.
The post holder will work to establish and sustain effective multi-disciplinary working within and across teams and develop effective local partnerships with both the University of Cambridge and Anglia Ruskin University.
The post holder will have expertise in providing support to a diverse population that can present with complex mental health needs whilst maintaining high functioning and moving between NHS trust catchment areas.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
1. To ensure that there are team systems and processes to provide a responsive and effective service to service users and carers.2. To ensure that services are delivered within a robust clinical governance framework, monitoring and evaluating standards of care routinely in accordance with Trust governance arrangements.3. To promote an ongoing process of service improvement within the team.4. Participate in the development and redesign of the service with support from the Directorate Senior Leadership Team.5. To provide leadership within the team, supporting and developing the team to provide effective services.6. To maintain an appropriate working environment.7. To investigate and respond to comments/complaints/incidents in line with the Trust policy and take appropriate action.8. To use creative and dynamic approaches to workforce development alongside a commitment to increasing diversity and inclusion alongside the project team.
The UCARMHSS service will be hosted at the University of Cambridge Student Services Centre (SSC). The SSC is home to many student-serving departments across the University, including UCARMHSS. The SSC is in Cambridge city centre (Benet Street, New Museums Site, Cambridge, CB2 3PT) and is marked on this University map. The service operates on the 3rd floor of the building, alongside the Mental Health Advice Service (MHAS), the University Counselling Service (UCS), the Postgraduate Wellbeing Service (PWS) and the Harassment and Violence Support Service (HVSS).
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
1. To ensure that there are team systems and processes to provide a responsive and effective service to service users and carers.2. To ensure that services are delivered within a robust clinical governance framework, monitoring and evaluating standards of care routinely in accordance with Trust governance arrangements.3. To promote an ongoing process of service improvement within the team.4. Participate in the development and redesign of the service with support from the Directorate Senior Leadership Team.5. To provide leadership within the team, supporting and developing the team to provide effective services.6. To maintain an appropriate working environment.7. To investigate and respond to comments/complaints/incidents in line with the Trust policy and take appropriate action.8. To use creative and dynamic approaches to workforce development alongside a commitment to increasing diversity and inclusion alongside the project team.
The UCARMHSS service will be hosted at the University of Cambridge Student Services Centre (SSC). The SSC is home to many student-serving departments across the University, including UCARMHSS. The SSC is in Cambridge city centre (Benet Street, New Museums Site, Cambridge, CB2 3PT) and is marked on this University map. The service operates on the 3rd floor of the building, alongside the Mental Health Advice Service (MHAS), the University Counselling Service (UCS), the Postgraduate Wellbeing Service (PWS) and the Harassment and Violence Support Service (HVSS).
Person Specification
Education / Qualifications
Essential
- Degree or equivalent experience
- Professional qualifications
Desirable
- Post qualification continuing professional development
Experience
Essential
- Extensive experience as a senior professional or manager
- Evidence of successful working within multi-disciplinary teams
- Evidence of excellent understanding of mental health services, models and outcomes
- Evidence of clinical supervision training &/or experience
- Evidence of effective working with service users, carers and other key partners - internal and external
Desirable
- Experience of operational management of teams
- Experience in working in or managing CAMH services or related children's services or related adult mental health services
- Experience in research and/or service evaluation work
- Experience of working with wider stakeholder groups
Knowledge & Understanding
Essential
- Knowledge of policy and legislation relating to mental health and social care services
- Excellent understanding of mental health clinical models
- Evidence of leadership ability, able to influence, involve and develop individuals and teams
- Ability to use performance management information and demonstrate understanding of performance information
Desirable
- Experience in audit
- Experience managing feedback, investigation of complaints or similar
Skills & Abilities
Essential
- Good interpersonal skills and the ability to foster good inter-team/inter-agency working relationships
- Committed to personal and team development
Person Specification
Education / Qualifications
Essential
- Degree or equivalent experience
- Professional qualifications
Desirable
- Post qualification continuing professional development
Experience
Essential
- Extensive experience as a senior professional or manager
- Evidence of successful working within multi-disciplinary teams
- Evidence of excellent understanding of mental health services, models and outcomes
- Evidence of clinical supervision training &/or experience
- Evidence of effective working with service users, carers and other key partners - internal and external
Desirable
- Experience of operational management of teams
- Experience in working in or managing CAMH services or related children's services or related adult mental health services
- Experience in research and/or service evaluation work
- Experience of working with wider stakeholder groups
Knowledge & Understanding
Essential
- Knowledge of policy and legislation relating to mental health and social care services
- Excellent understanding of mental health clinical models
- Evidence of leadership ability, able to influence, involve and develop individuals and teams
- Ability to use performance management information and demonstrate understanding of performance information
Desirable
- Experience in audit
- Experience managing feedback, investigation of complaints or similar
Skills & Abilities
Essential
- Good interpersonal skills and the ability to foster good inter-team/inter-agency working relationships
- Committed to personal and team development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
University of Cambridge Student Services
Bene’t Street, New Museums Site
Cambridge
CB2 3PT
Employer's website
https://www.cpft.nhs.uk/ (Opens in a new tab)
