Job summary
We are seeking an experienced, innovative, and enthusiastic Business Support Manager to join our exciting new Universities of Cambridge and Anglia Ruskin Mental Health Student Service (UCARMHSS) pilot which is set to launch in 2025.This new service will offer multiple pathways: psychiatry, psychology, and care coordination, allowing students to access tailored interventions. The goal is to improve access to support for students' mental health, inform about available support, and guide them in managing their mental health.Key features of the service include:o A focus on student needs rather than diagnosis, with every referral undergoing thorough triage and, where necessary, formulation assessments.o Proactive support to help students succeed academically and socially at university.o Flexible access to services, with face-to-face, telephone, video, and other online options available to meet individual preferences.o Comprehensive care coordination, encompassing assessment, case management, self-management support, and liaison with university services.
Main duties of the job
This role is responsible for providing full business support to the Universities of Cambridge and Anglia Ruskin Mental Health Student Service.
The post holder will work closely with the UCARMHSS Service Manager to support with business delivery for the service and act as the administration lead in a team that includes clinical and non-clinical staff.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
1. Support with health roster management2. Support with recruitment for teams3. Support with sickness management processes for staff4. The co-ordination and management of regular local governance, operational and performance meetings5. Support with the co-ordination and completion of clinical audits6. Project support to deliver clinical and service improvement projects such as winter flu programmes, ambulant care clinics7. Support with preparation of reports on performance and the analysis of performance information8. The monitoring and management of mandatory training compliance for staff9. Co-ordination of inductions and new starters10. Support with business continuity plans
The UCARMHSS service will be hosted at the University of Cambridge Student Services Centre (SSC). The SSC is home to many student-serving departments across the University, including UCARMHSS. The SSC is in Cambridge city centre (Benet Street, New Museums Site, Cambridge, CB2 3PT) and is marked on this University map. The service operates on the 3rd floor of the building, alongside the Mental Health Advice Service (MHAS), the University Counselling Service (UCS), the Postgraduate Wellbeing Service (PWS) and the Harassment and Violence Support Service (HVSS).
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
1. Support with health roster management2. Support with recruitment for teams3. Support with sickness management processes for staff4. The co-ordination and management of regular local governance, operational and performance meetings5. Support with the co-ordination and completion of clinical audits6. Project support to deliver clinical and service improvement projects such as winter flu programmes, ambulant care clinics7. Support with preparation of reports on performance and the analysis of performance information8. The monitoring and management of mandatory training compliance for staff9. Co-ordination of inductions and new starters10. Support with business continuity plans
The UCARMHSS service will be hosted at the University of Cambridge Student Services Centre (SSC). The SSC is home to many student-serving departments across the University, including UCARMHSS. The SSC is in Cambridge city centre (Benet Street, New Museums Site, Cambridge, CB2 3PT) and is marked on this University map. The service operates on the 3rd floor of the building, alongside the Mental Health Advice Service (MHAS), the University Counselling Service (UCS), the Postgraduate Wellbeing Service (PWS) and the Harassment and Violence Support Service (HVSS).
Person Specification
Education / Qualifications
Essential
- English and Maths to GCSE level or equivalent
- Educated to degree level or ability to demonstrate ability at this level
Experience
Essential
- Experience in a similar role working for Senior Management/Team Leader level.
- Experience supporting an operational service with business functions
- Knowledge of administrative procedures, range of computerised software, own directorate specialised terminology and managerial knowledge
- Experience of initiating and seeing through to completion tasks or work streams within health care
Desirable
- Experience of working with GP practices or health teams
- Project management experience
Knowledge & Skills
Essential
- Self-motivated and able to work on own initiative with the ability and confidence to make decisions
- Confident nature with a proactive and constructive approach to problem solving
- Experience liaising with a range of staff from different professions and organisations
- Experience of taking minutes and drawing up action points and project managing the completion of these.
- Excellent IT skills (including Word, Excel, PowerPoint, knowledge of databases)
Desirable
- Understanding of NHS Information Systems
- Knowledge of health commissioning
Person Specification
Education / Qualifications
Essential
- English and Maths to GCSE level or equivalent
- Educated to degree level or ability to demonstrate ability at this level
Experience
Essential
- Experience in a similar role working for Senior Management/Team Leader level.
- Experience supporting an operational service with business functions
- Knowledge of administrative procedures, range of computerised software, own directorate specialised terminology and managerial knowledge
- Experience of initiating and seeing through to completion tasks or work streams within health care
Desirable
- Experience of working with GP practices or health teams
- Project management experience
Knowledge & Skills
Essential
- Self-motivated and able to work on own initiative with the ability and confidence to make decisions
- Confident nature with a proactive and constructive approach to problem solving
- Experience liaising with a range of staff from different professions and organisations
- Experience of taking minutes and drawing up action points and project managing the completion of these.
- Excellent IT skills (including Word, Excel, PowerPoint, knowledge of databases)
Desirable
- Understanding of NHS Information Systems
- Knowledge of health commissioning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
University of Cambridge Student Services
Bene’t Street, New Museums Site
Cambridge
CB2 3PT
Employer's website
https://www.cpft.nhs.uk/ (Opens in a new tab)
