Job summary
***THIS POST IS OPEN TO INTERNAL APPLICATIONS ONLY****
We are currently looking to recruit an enthusiastic and motivated full-time administrator, to provide administrative support for Primary Care Mental Health Service Countywide based at Huntingdon / Peterborough.
The post involves data inputting of patient referrals from GP's Countywide using ERS / SystmOne. Once referrals are received, they will be added to clinical triage lists, face to face and telephone contact with patients and clinical staff from GP Surgeries, internal / external agencies, forwarding letters and emails, and providing other general administration duties to support the Countywide clinical team. Within PCMHS we have 3 sub teams who we also offer a full complement of administration staff to support daily.
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference , please do make contact.
Main duties of the job
As part of the admin team within PCMHS you will be able to utilise all office skills and knowledge.
The post holder will provide a comprehensive administrative service within their team.
Word processing of all forms of correspondence, reports and summaries that are required by the team.
Undertake diary management for clinicians and/or managers, as required.
Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
Attending various Team meetings, distributing agendas, together with taking minutes and distributing to internal / external agencies.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
Attending meetings which may include internal external agencies, distributing agendas and typing up of minutes.
Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
Undertake training of new staff as directed by Line Manager and/or other managers.
Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
Attending meetings which may include internal external agencies, distributing agendas and typing up of minutes.
Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
Undertake training of new staff as directed by Line Manager and/or other managers.
Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
Person Specification
Education/Qualifications
Essential
- Educated to GCE/GCSE (A-C grades, one of which must be English) or equivalent
- RSA Stage II/NVQ Level 2 in Administration or equivalent.
- Good command of written English.
Experience
Essential
- Experience of working in a busy and demanding office/customer facing nvironment.
- Experience of supporting a multi-disciplinary team.
Desirable
- Previous experience of working in a NHS Office environment
- Experience in using computer programmes including health care IT systems.
Skills & Abilities
Essential
- Excellent customer care skills.
- Good IT skills (MS Office).
- Excellent telephone manner.
- Ability to work as part of a team.
- Good listening skills
- Flexible approach to work.
- Professional attitude towards service users and their families.
- Friendly and approachable.
Desirable
- Knowledge of Data Protection Act.
Person Specification
Education/Qualifications
Essential
- Educated to GCE/GCSE (A-C grades, one of which must be English) or equivalent
- RSA Stage II/NVQ Level 2 in Administration or equivalent.
- Good command of written English.
Experience
Essential
- Experience of working in a busy and demanding office/customer facing nvironment.
- Experience of supporting a multi-disciplinary team.
Desirable
- Previous experience of working in a NHS Office environment
- Experience in using computer programmes including health care IT systems.
Skills & Abilities
Essential
- Excellent customer care skills.
- Good IT skills (MS Office).
- Excellent telephone manner.
- Ability to work as part of a team.
- Good listening skills
- Flexible approach to work.
- Professional attitude towards service users and their families.
- Friendly and approachable.
Desirable
- Knowledge of Data Protection Act.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
Peterborough / Huntingdon
Bridge Street/ Oak Drive
Peterborough / Huntingdon
PE1 1HJ
Employer's website
https://www.cpft.nhs.uk/ (Opens in a new tab)
