Job summary
We are currently looking to recruit an enthusiastic and motivated Assistant Administrator to join our Main Reception team based at Cavell Centre, Edith Cavell Healthcare Campus, Bretton Gate, Bretton, Peterborough, PE3 9GZ.
The ideal candidate will have a strong work ethic, sense of accountability, ability to work as part of a team and follow standard operating procedures. This post is open to professionals with the right attributes to enhance a team.
Main duties of the job
The post holder will be the first point of contact for all visitors and staff entering the Cavell Centre.
They will be responsible for taking and transferring phone calls, being the main point of contact for reception enquires, photocopying and scanning documents, franking mail, bookings meeting rooms via an online platform, uploading patient documentation to SystmOne, logging faults with facilities and maintenance team. This list is not exhaustive and other duties may arise on a daily basis.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
Using and having a good understanding of using Microsoft Word, Excel and Outlook.
Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone. Take accurate messages and ensure these are passed on to the appropriate people.
Carry out office duties, such as dealing with post and photocopying; beresponsible for document filing and ensure that the relevant records are organised, accessible and up to date.
Monitor and maintain the departments admin stocks.
Arrange bookings for meeting rooms via Ubook online system.
Accurately input data onto relevant electronic system, in a timely manner in line with standard operating procedures.
All shifts do include working some evenings, weekends and Bank Holiday's and will be determined via a team rota.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
Using and having a good understanding of using Microsoft Word, Excel and Outlook.
Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone. Take accurate messages and ensure these are passed on to the appropriate people.
Carry out office duties, such as dealing with post and photocopying; beresponsible for document filing and ensure that the relevant records are organised, accessible and up to date.
Monitor and maintain the departments admin stocks.
Arrange bookings for meeting rooms via Ubook online system.
Accurately input data onto relevant electronic system, in a timely manner in line with standard operating procedures.
All shifts do include working some evenings, weekends and Bank Holiday's and will be determined via a team rota.
Person Specification
Education/Qualifications
Essential
- Educated to GCSE/GCE standard
- RSA Stage II/NVQ Level 2 in administration or equivalent
- Good command of written English
Experience
Essential
- Previous experience of carrying out general admin procedures in a reception/administrative/secretarial environment
- Experience of customer facing role
- Experience of inputting accurate an timely data onto electronic systems
Desirable
- Previous experience of working in a NHS office environment
- Experience in using computer programmes including healthcare IT systems
- Lived experience of mental health
Skills and Abilities
Essential
- Excellent customer care skills
- Excellent keyboard skills
- Audio/copy typing skills
- Good organisational skills
- Excellent telephone manner
- Experience of working with a minimum of supervision but within within standard operating procedures
- Ability to adopt an appropriate style and method of communication
- Good listening skills
Knowledge and Understanding
Essential
- Clear understanding of respect and confidentiality
Other Requirements
Essential
- May be required to travel and work between teams, where necessary
Person Specification
Education/Qualifications
Essential
- Educated to GCSE/GCE standard
- RSA Stage II/NVQ Level 2 in administration or equivalent
- Good command of written English
Experience
Essential
- Previous experience of carrying out general admin procedures in a reception/administrative/secretarial environment
- Experience of customer facing role
- Experience of inputting accurate an timely data onto electronic systems
Desirable
- Previous experience of working in a NHS office environment
- Experience in using computer programmes including healthcare IT systems
- Lived experience of mental health
Skills and Abilities
Essential
- Excellent customer care skills
- Excellent keyboard skills
- Audio/copy typing skills
- Good organisational skills
- Excellent telephone manner
- Experience of working with a minimum of supervision but within within standard operating procedures
- Ability to adopt an appropriate style and method of communication
- Good listening skills
Knowledge and Understanding
Essential
- Clear understanding of respect and confidentiality
Other Requirements
Essential
- May be required to travel and work between teams, where necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
Cavell Centre, Edith Cavell Healthcare Campus
Bretton Gate, Bretton
Peterborough
PE3 9GZ
Employer's website
https://www.cpft.nhs.uk/ (Opens in a new tab)
