Job summary
The post holder will support Integrated Community Equipment Service clinicians and prescribers for various trusts covering the East of England, providing efficient, effective and timely administrative assistance.
Such support will include liaison with external referrers, reports, attending external meetings and the monitoring and updating of records.
Main duties of the job
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- Answering telephone calls and correspondence.
- To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner.
- Record information in the chosen software timely and accurately.
- Manage all calls in a controlled and professional manner.
- Deal with difficult callers in a calm and professional manner.
- Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
- Attend and book rooms for team meetings, take, transcribe and distribute minutes on a regular basis.
- Provide operational support to colleagues.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective service, taking accurate messages and providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by Line Manager and/or other managers.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
Equipment service database housekeeping (e.g. checking, NHS numbers, duplicate accounts etc etc)
Supporting with the administration of masterclasses liaising with CPFT learning and development to book classes, producing certificates, attendance records etc.
Administration of the process for clinicians to obtain a login to the equipment ordering web site. Supporting clinicians to reset accounts.
Monitoring of Cambridgeshire County Council list of individuals who have died. Updating records on equipment service system, arranging collection of equipment from care homes
Attendance at the quarterly Prescribers Equipment Group to take minutes (Huntingdon). Type up and distribute the minutes.
Other similar activities as requested by the clinical advisors.
Knowledge
- Word, Excel, Outlook
- TEAM
Skills
- Ability to manage own work load
*DVLA have a number ofreciprocalarrangements with overseas countries, for further information please visit the DVLA website
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
Equipment service database housekeeping (e.g. checking, NHS numbers, duplicate accounts etc etc)
Supporting with the administration of masterclasses liaising with CPFT learning and development to book classes, producing certificates, attendance records etc.
Administration of the process for clinicians to obtain a login to the equipment ordering web site. Supporting clinicians to reset accounts.
Monitoring of Cambridgeshire County Council list of individuals who have died. Updating records on equipment service system, arranging collection of equipment from care homes
Attendance at the quarterly Prescribers Equipment Group to take minutes (Huntingdon). Type up and distribute the minutes.
Other similar activities as requested by the clinical advisors.
Knowledge
- Word, Excel, Outlook
- TEAM
Skills
- Ability to manage own work load
*DVLA have a number ofreciprocalarrangements with overseas countries, for further information please visit the DVLA website
Person Specification
Education / Qualifications
Essential
- oEducated to GCE/GCSE standard.
- oRSA stage II/NVQ Level 2 in Administration or equivalent.
- oGood command of written English.
Experience
Essential
- oExperience of working in a busy and demanding office/customer facing environment.
- oExperience of planning and organising own workload and of staff within own span of control.
- oMinute taking for regular team meetings, weekly and monthly.
- oAbility to type up accurate interpretations of minutes.
- oExperience of supporting a multidisciplinary team
Desirable
- oPrevious experience of working in an NHS office environment.
- oPrevious experience of call management.
- oReport and data handling.
- oAuditing.
Skills & Abilities
Essential
- Excellent customer care skills.
- Good IT skills (MS Office).
- Good organisational skills.
- Excellent telephone manner.
- Ability to adopt an appropriate style and method of communication and deal effectively with people.
- Ability to work on own initiative.
- Ability to work under occasional pressure/stress.
- Ability to deal with typing letters which may contain distressing information.
- Ability to work as part of a team.
Desirable
- Knowledge of medical terminology.
- Knowledge of Data Protection Act.
- Systmone/RIO/Mosaic/Swift/BigHand
- Auditing.
Knowledge & understanding
Essential
- oUnderstanding of confidentiality and the importance of maintaining confidentiality for patients.
Physical Requirements
Essential
- oAbility to spend prolonged periods using a computer.
Other
Essential
- oPositive approach to people, service users and stake holders.
- oRecognise people's right to privacy and dignity, treating every person with respect.
- oWillingness to embrace integrated model and new ways of working.
- oWillingness to be flexible in approach and attitude.
- oMay be required to travel and work between teams, where necessary.
Person Specification
Education / Qualifications
Essential
- oEducated to GCE/GCSE standard.
- oRSA stage II/NVQ Level 2 in Administration or equivalent.
- oGood command of written English.
Experience
Essential
- oExperience of working in a busy and demanding office/customer facing environment.
- oExperience of planning and organising own workload and of staff within own span of control.
- oMinute taking for regular team meetings, weekly and monthly.
- oAbility to type up accurate interpretations of minutes.
- oExperience of supporting a multidisciplinary team
Desirable
- oPrevious experience of working in an NHS office environment.
- oPrevious experience of call management.
- oReport and data handling.
- oAuditing.
Skills & Abilities
Essential
- Excellent customer care skills.
- Good IT skills (MS Office).
- Good organisational skills.
- Excellent telephone manner.
- Ability to adopt an appropriate style and method of communication and deal effectively with people.
- Ability to work on own initiative.
- Ability to work under occasional pressure/stress.
- Ability to deal with typing letters which may contain distressing information.
- Ability to work as part of a team.
Desirable
- Knowledge of medical terminology.
- Knowledge of Data Protection Act.
- Systmone/RIO/Mosaic/Swift/BigHand
- Auditing.
Knowledge & understanding
Essential
- oUnderstanding of confidentiality and the importance of maintaining confidentiality for patients.
Physical Requirements
Essential
- oAbility to spend prolonged periods using a computer.
Other
Essential
- oPositive approach to people, service users and stake holders.
- oRecognise people's right to privacy and dignity, treating every person with respect.
- oWillingness to embrace integrated model and new ways of working.
- oWillingness to be flexible in approach and attitude.
- oMay be required to travel and work between teams, where necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
Histon Police Station
15 Mowlam Close, Impington,
Cambridge
CB24 9NA
Employer's website
https://www.cpft.nhs.uk/ (Opens in a new tab)
