Job summary
The ESD/Neuro Rehab/MS service is currently looking to recruit an enthusiastic and motivated part-time Administrator to work in our Cambridge Admin Hub in Cambourne. The role is a permanent contract working 30 hours per week.
The successful candidate will be providing administration support to a countywide service covering Cambridge, Huntingdon, Fenland and Peterborough liaising with clinicians and service users to ensure an effective, efficient, and streamlined service.
Please note for this role you may need to travel to another one of our Admin sites around the county.
Main duties of the job
Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
The post holder will have excellent communication, organisational and customer service skills. If you are looking for a new challenge to be part of a growing, innovative service then we want to hear from you.
We have 4 Integrated Care Admin Hubs based in Cambourne, Huntingdon, Peterborough and Fenland providing administrative support for Neighbourhood Teams, Specialist Services and Mental Health Teams. The main principle of the Admin Hubs is to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, their families, and colleagues. We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff and standardised job descriptions.
We are looking for someone who is self-motivated and works well within a small team whilst being able to work independently.
*DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for full details of responsibilities.
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
- Record information in the chosen software timely and accurately.
- Manage all calls within the defined time frame and in a controlled and professional manner.
- Deal with difficult callers in a calm and professional manner.
- Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
- Organise team meetings, take, transcribe, and distribute minutes accordingly as required.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintaining electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by Line Manager and/or other managers.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for full details of responsibilities.
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
- Record information in the chosen software timely and accurately.
- Manage all calls within the defined time frame and in a controlled and professional manner.
- Deal with difficult callers in a calm and professional manner.
- Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
- Organise team meetings, take, transcribe, and distribute minutes accordingly as required.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintaining electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by Line Manager and/or other managers.
Person Specification
Skills & Abilities
Essential
- Excellent customer care skills.
- Excellent standard of typing/audio skills using word processor (50wpm).
- Good IT skills (MS Office)
- Ability to adopt an appropriate style and method of communication and deal effectively with people.
- Good Organisational Skills
- Excellent Telephone Manner
Desirable
- Knowledge of medical terminology.
- Knowledge of Data Protection Act.
- Knowledge of SystmOne, Teams and Microsoft Office
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control.
- Minute taking for team meetings and ability to type up accurate interpretations of minute
Desirable
- Previous experience of working in an NHS office environment.
- Previous experience of working in a call handling environment.
- Experience of supporting a multi-disciplinary team.
Education / Qualifications
Essential
- Educated to GCE/GCSE standard.
- NVQ Level 2 in Administration or equivalent
- Good command of written English.
Knowledge and Understanding
Essential
- Understanding of confidentiality and the importance of maintaining confidentiality for patients.
Other
Essential
- Must have access to a car and hold a full UK driving licence. Willingness and ability to travel to other Trust Sites.
Person Specification
Skills & Abilities
Essential
- Excellent customer care skills.
- Excellent standard of typing/audio skills using word processor (50wpm).
- Good IT skills (MS Office)
- Ability to adopt an appropriate style and method of communication and deal effectively with people.
- Good Organisational Skills
- Excellent Telephone Manner
Desirable
- Knowledge of medical terminology.
- Knowledge of Data Protection Act.
- Knowledge of SystmOne, Teams and Microsoft Office
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control.
- Minute taking for team meetings and ability to type up accurate interpretations of minute
Desirable
- Previous experience of working in an NHS office environment.
- Previous experience of working in a call handling environment.
- Experience of supporting a multi-disciplinary team.
Education / Qualifications
Essential
- Educated to GCE/GCSE standard.
- NVQ Level 2 in Administration or equivalent
- Good command of written English.
Knowledge and Understanding
Essential
- Understanding of confidentiality and the importance of maintaining confidentiality for patients.
Other
Essential
- Must have access to a car and hold a full UK driving licence. Willingness and ability to travel to other Trust Sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
Cambridge OPAC Admin Hub
Cambourne Business Park
Cambourne, Cambs
CB23 6EA
Employer's website
https://www.cpft.nhs.uk/ (Opens in a new tab)
