Job summary
This is a unique and exciting opportunity to be part of the development and implementation of a new volunteer led service to support end of life patients in the community.
Head to Toe, the charity of Cambridgeshire and Peterborough NHS Foundation Trust (CPFT), has been awarded a 3-year grant to support patients receiving end of life care. This is a partnership between Head to Toe, CPFT voluntary services, community nursing team, and the specialist 'end of life' charity the Anne Robson Trust.
The overall aim of the project is to enhance compassionate care for end of life patients in Cambridgeshire and Peterborough. You will co-ordinate a project that could make a real difference to people living and dying well.
The successful candidate will need experience within volunteer administration in addition to excellent organisational, communication and networking skills. Bespoke training will be provided by the Anne Robson Trust, as well as ongoing support to help the post-holder recruit and train volunteers.
The post requires a flexible approach with hybrid working, with travel across the region, attending in-person meetings and events. Due to the nature of volunteer recruitment this will include occasional evening and weekend work.
We strongly encourage applicants from diverse backgrounds and experience, particularly those with protected characteristics. If you would like to find out more about the role and the project, we encourage applicants to call us on: 01223 219708
Main duties of the job
The Butterfly Volunteer Coordinator will be responsible for the development, implementation, and scale of the Community Butterfly Volunteer Service, which can bring huge benefits to patients, staff, volunteers, and our local communities.
The Butterfly Volunteer Coordinator will have day to day responsibility for the recruitment, interview, selection, training and management of Butterfly Volunteers.
The candidate will lead the project, which will increase the number of volunteers who have an interest in supporting palliative patients in the community.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
1. Have day to day responsibility for the recruitment, interview, selection, training and management of Butterfly Volunteers who will provide one-to-one support to end of life patients, providing company and support to people who have few visitors, or whose family/ friends need some respite.2. With support from CPFT Voluntary Services and Head to Toe, attract and retain a group of Butterfly Volunteers.3. With support from the Voluntary Services Manager, ensure that Butterfly Volunteers meet all mandatory governance requirements of CPFT and are regularly updated.4. Develop and implement a project that improves the patient journey and meets the objectives of the Community Butterfly Service.5. Keep up to date records using the volunteer management system Assemble.6. Consult and collaborate with key internal and external stakeholders such as CPFT voluntary services, Head to Toe, community nursing teams, The Anne Robson Trust, NHSe and Helpforce.7. Support the Project Manager to manage and measure the delivery of the project, reporting on project milestones such as volunteer targets.8. Provide regular communication, updates and evidence-based advice to the Voluntary Services Manager, Project Manager, steering group and senior managers.9. Proactively develop relationships with community groups, voluntary organisations, other healthcare providers and VCSEs across our region.10. Understand, respect and implement confidentiality, GDPR, and privacy regulations by attending relevant training, obtaining relevant advice and acting in accordance with such guidance at all times.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
1. Have day to day responsibility for the recruitment, interview, selection, training and management of Butterfly Volunteers who will provide one-to-one support to end of life patients, providing company and support to people who have few visitors, or whose family/ friends need some respite.2. With support from CPFT Voluntary Services and Head to Toe, attract and retain a group of Butterfly Volunteers.3. With support from the Voluntary Services Manager, ensure that Butterfly Volunteers meet all mandatory governance requirements of CPFT and are regularly updated.4. Develop and implement a project that improves the patient journey and meets the objectives of the Community Butterfly Service.5. Keep up to date records using the volunteer management system Assemble.6. Consult and collaborate with key internal and external stakeholders such as CPFT voluntary services, Head to Toe, community nursing teams, The Anne Robson Trust, NHSe and Helpforce.7. Support the Project Manager to manage and measure the delivery of the project, reporting on project milestones such as volunteer targets.8. Provide regular communication, updates and evidence-based advice to the Voluntary Services Manager, Project Manager, steering group and senior managers.9. Proactively develop relationships with community groups, voluntary organisations, other healthcare providers and VCSEs across our region.10. Understand, respect and implement confidentiality, GDPR, and privacy regulations by attending relevant training, obtaining relevant advice and acting in accordance with such guidance at all times.
Person Specification
Education / Qualifications
Essential
- NVQ level 3 in business and administration or willingness to work towards, or clerical or equivalent experience
- Excellent computer skills of Microsoft Office (Word, Excel, Outlook and PowerPoint)
- Knowledge and understanding of the governance needed for the recruitment of volunteers
Experience
Essential
- Knowledge and understanding of the governance needed for the recruitment of volunteers.
- Experience of working within a Voluntary Services Department and working with volunteers
- Proven ability to manage competing priorities and deadlines
- Proven organisational skills
Desirable
- Experience of working with volunteers in an NHS or health setting
Knowledge & Skills
Essential
- An understanding of what it means to have a positive volunteering experience
- Excellent communication skills - oral, written and telephone
- Excellent customer care skills
- Methodical and well organised and proven ability to prioritise demanding workload
Personal Qualities
Essential
- Values volunteers
- Demonstrates Trust values of PRIDE
- Ability to approach individuals empathetically in sensitive conversations or decisions
- Ability to communicate with people of varied age and abilities
Person Specification
Education / Qualifications
Essential
- NVQ level 3 in business and administration or willingness to work towards, or clerical or equivalent experience
- Excellent computer skills of Microsoft Office (Word, Excel, Outlook and PowerPoint)
- Knowledge and understanding of the governance needed for the recruitment of volunteers
Experience
Essential
- Knowledge and understanding of the governance needed for the recruitment of volunteers.
- Experience of working within a Voluntary Services Department and working with volunteers
- Proven ability to manage competing priorities and deadlines
- Proven organisational skills
Desirable
- Experience of working with volunteers in an NHS or health setting
Knowledge & Skills
Essential
- An understanding of what it means to have a positive volunteering experience
- Excellent communication skills - oral, written and telephone
- Excellent customer care skills
- Methodical and well organised and proven ability to prioritise demanding workload
Personal Qualities
Essential
- Values volunteers
- Demonstrates Trust values of PRIDE
- Ability to approach individuals empathetically in sensitive conversations or decisions
- Ability to communicate with people of varied age and abilities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
