Job summary
Our Specialist Perinatal Mental Health Team, work with women with severe or complex mental health conditions who are planning pregnancy, pregnant or have a child under one. We provide high quality, evidence-based specialist advice, assessment, and interventions. We are offering an opportunity to support their work.
This exciting role is available for a highly organised, motivated and enthusiastic person. The Administrator position is located at Union House, 37 Union Lane, Chesterton, Cambridge, CB4 1PR within the Community & Primary Care Admin Hub. The post holder will provide a comprehensive administrative service within their team.
Main duties of the job
The successful candidate will be well organised and able to prioritise work. You will be proactive in solving problems and queries which you will see through to completion. The post holder will need to be calm and patient with an excellent telephone manner and skills to deal with sometimes complex and difficult issues. You will have good IT skills and experience in a busy office environment.
The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under considerable pressure at times. This post is open to professionals with the right attributes to enhance a team.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- Undertake diary management for clinicians and/or managers, as required.
- Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
- Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
- Deal with staff and service user requests that may be part of a cash office functions as and when required, and in accordance with Trust procedures.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
We will provide the necessary support to ensure your development in your role. We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- Undertake diary management for clinicians and/or managers, as required.
- Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
- Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
- Deal with staff and service user requests that may be part of a cash office functions as and when required, and in accordance with Trust procedures.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
We will provide the necessary support to ensure your development in your role. We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.
Person Specification
Education / Qualifications
Essential
- Educated to GCE/GCSE standard.
- RSA Stage II/NVQ Level 2 in Administration or equivalent.
- Good command of written English.
Experience
Essential
- Experience of working in a busy and demanding office/customer facingenvironment.
- Experience of planning and organising own workload and of staff within ownspan of control.
- Experience of supporting a multi-disciplinary team.
Desirable
- Previous experience of working in an NHS Office environment.
Skills & Abilities
Essential
- Excellent standard of typing/audio skills (50wpm)
- Good IT skills (MS Office).
- Excellent telephone manner.
- Ability to work on own initiative.
- Ability to work as part of a team.
Knowledge & Understanding
Essential
- Knowledge of Data Protection Act
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients
Desirable
- Knowledge of medical terminology.
Other
Essential
- Ability to travel to other Trust sites, if required.
Person Specification
Education / Qualifications
Essential
- Educated to GCE/GCSE standard.
- RSA Stage II/NVQ Level 2 in Administration or equivalent.
- Good command of written English.
Experience
Essential
- Experience of working in a busy and demanding office/customer facingenvironment.
- Experience of planning and organising own workload and of staff within ownspan of control.
- Experience of supporting a multi-disciplinary team.
Desirable
- Previous experience of working in an NHS Office environment.
Skills & Abilities
Essential
- Excellent standard of typing/audio skills (50wpm)
- Good IT skills (MS Office).
- Excellent telephone manner.
- Ability to work on own initiative.
- Ability to work as part of a team.
Knowledge & Understanding
Essential
- Knowledge of Data Protection Act
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients
Desirable
- Knowledge of medical terminology.
Other
Essential
- Ability to travel to other Trust sites, if required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
