Job summary
*Previous applicants need not apply*
We are looking for an individual to join our friendly and supportive team, the post holder will provide a comprehensive administrative service within a busy Workforce Information team with a variety of tasks, no two days are the same. We are looking for someone with a can do attitude and willing to try new things.
You will be required to work flexibly from Elizabeth House usually once a week depending on service needs, the rest of the time working from home.
Please note - Interviews for this role will be held on Wednesday 20th December.
Main duties of the job
The main duties of the job are to support the Workforce team, you will be one of the first port of call to various inboxes.
You must be an excellent communicator both verbally and in writing, be able to prioritise various tasks at the same time, have a inquisitive nature as queries can sometimes be complex. Be able to adapt and take on changes to processes and systems.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people and members of ourethnic minority andLGBTQ+ communities.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- First port of call to the ESR and Workforce information team, processing of all forms of correspondence, reports and summaries that are required by the team.
- Undertake diary management, as required. Including booking training or meetings.
- Organise panels and hearings and associated paperwork and correspondence as required.
- Organise meetings, take, transcribe and distribute minutes accordingly as required.
- Provide operational support to colleagues, and supervision of more junior staff within the team, if required, as directed by Line Manager.
- Inputting and updating Staff information on computerised information systems and interpreting reports, sharing with relevant people as necessary and according to data protection act.
- Liaising with managers and employees on queries and providing responses and signposting
- Preparing panel packs for hearings and slides/packs for training.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective response to queries in generic email inboxes, providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by Line Manager and/or other managers.
Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- First port of call to the ESR and Workforce information team, processing of all forms of correspondence, reports and summaries that are required by the team.
- Undertake diary management, as required. Including booking training or meetings.
- Organise panels and hearings and associated paperwork and correspondence as required.
- Organise meetings, take, transcribe and distribute minutes accordingly as required.
- Provide operational support to colleagues, and supervision of more junior staff within the team, if required, as directed by Line Manager.
- Inputting and updating Staff information on computerised information systems and interpreting reports, sharing with relevant people as necessary and according to data protection act.
- Liaising with managers and employees on queries and providing responses and signposting
- Preparing panel packs for hearings and slides/packs for training.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective response to queries in generic email inboxes, providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by Line Manager and/or other managers.
Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
Person Specification
Education/Qualifications
Essential
- oEducated to GCE/GCSE standard.
- oGood communication skills in both written and verbal format
Desirable
Experience
Essential
- oExperience of working in a busy and demanding office/customer
- oExperience of planning and organising own workload and of staff within own span of control
- oExperience of supporting a multi-disciplinary team.
Desirable
- oExperience in using computer programmes including the Electronic Staff Record (ESR) system.
Skills and Abilities
Essential
- oGood attention to detail.
- oExcellent customer care skills.
- oExcellent standard of typing/audio skills using word processor (50wpm).
- oGood IT skills (MS office).
- oGood organisational skills
- oAbility to adopt an appropriate style and method of communication and deal effectively with people.
- oAbility to work on own initiative.
- oAbility to work under occasional pressure/stress
- oAbility to work as part of a team.
- oFlexible approach to work
Knowledge
Essential
- oUnderstanding of confidentiality and the importance of maintaining confidentiality for staff.
Person Specification
Education/Qualifications
Essential
- oEducated to GCE/GCSE standard.
- oGood communication skills in both written and verbal format
Desirable
Experience
Essential
- oExperience of working in a busy and demanding office/customer
- oExperience of planning and organising own workload and of staff within own span of control
- oExperience of supporting a multi-disciplinary team.
Desirable
- oExperience in using computer programmes including the Electronic Staff Record (ESR) system.
Skills and Abilities
Essential
- oGood attention to detail.
- oExcellent customer care skills.
- oExcellent standard of typing/audio skills using word processor (50wpm).
- oGood IT skills (MS office).
- oGood organisational skills
- oAbility to adopt an appropriate style and method of communication and deal effectively with people.
- oAbility to work on own initiative.
- oAbility to work under occasional pressure/stress
- oAbility to work as part of a team.
- oFlexible approach to work
Knowledge
Essential
- oUnderstanding of confidentiality and the importance of maintaining confidentiality for staff.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
