Job summary
We are looking for a member of staff to join the Adult Locality Team to work as part of their internal duty team to provide practical assistance and help with the resolution of problems for service users in crisis or needing an immediate solution to an unplanned situation.
We are looking for someone who enjoys variety in their work, is level-headed in a crisis and is practical. We are also looking for a team player who will work alongside the rest of the duty team to ensure that the unplanned needs of patients are met appropriately and in a timely fashion.
You will need to demonstrate emotional intelligence and evidence that you will be able to manage difficult interpersonal situations and you will need to be able to work from the team base, alongside the rest of the duty team, to ensure you are on hand to help colleagues manage unexpected and difficult situations.
Main duties of the job
Managing the duty inbox and ensuring that tasks coming in are appropriately assigned, completed and recorded.
Supporting the team with this unplanned work e.g collaborating with a key worker to support admitting a patient onto a ward and ensuring that their practical needs are attended to, working with pharmacy to ensure a patient receives their medication, and taking calls from patients in distress and knowing how to de escalate the situation and when to hand over to the lead clinician.
Joining key workers on home visits where a second person is required to support them in an assessment or review.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.To support the Clinical lead and other staff on the duty rota to manage, where appropriate, unplanned work. To support the Clinical lead, where appropriate, with practical interventions to de-escalate crisis situations.To support the duty clinicians to manage the duty inbox to ensure that requests for help are appropriately filed and acted upon.To be the second clinician accompanying clinical staff to assess or review patients off base where needed.To support the Clinical lead to build more effective pathways with the acute services.To participate in duty handover meetings with other members of the duty team.To work from the team base alongside the rest of the duty team to provide immediate support to team members and admin staff dealing with unplanned work. Develop an alliance based upon collaboration and mutual respect and within appropriate and transparent boundaries.Help patients gain access to resources to include benefits and welfare rights, using internal and external expertise as required.Where appropriate help to identify early signs of relapse by monitoring the users progress, level of functioning and mental state and alert the appropriate staff involved in the individuals care.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.To support the Clinical lead and other staff on the duty rota to manage, where appropriate, unplanned work. To support the Clinical lead, where appropriate, with practical interventions to de-escalate crisis situations.To support the duty clinicians to manage the duty inbox to ensure that requests for help are appropriately filed and acted upon.To be the second clinician accompanying clinical staff to assess or review patients off base where needed.To support the Clinical lead to build more effective pathways with the acute services.To participate in duty handover meetings with other members of the duty team.To work from the team base alongside the rest of the duty team to provide immediate support to team members and admin staff dealing with unplanned work. Develop an alliance based upon collaboration and mutual respect and within appropriate and transparent boundaries.Help patients gain access to resources to include benefits and welfare rights, using internal and external expertise as required.Where appropriate help to identify early signs of relapse by monitoring the users progress, level of functioning and mental state and alert the appropriate staff involved in the individuals care.
Person Specification
Education/Qualifications
Essential
- GCSE's grade A-C (including Maths and English)
- NVQ level 3 OR equivalent experience
Desirable
- Training in mental health or social care
- NVQ level 4
Experience
Essential
- Experience of working with people with mental health difficulties
- Previous experience of working in a health or social care setting, either statutory or non-statutory service
- Previous work with people suffering with serious mental distress
Desirable
- Experience of working with service users in a community setting
- Lived experience of mental health
Knowledge & Skills
Essential
- Ability to work as part of an MDT
- Good written and verbal communication skills
- Ability to extend compassion and empathy for vulnerable people, advocating on their behalf as required
- Ability to present factual information and refer questions to others as appropriate
- Ability to self motivate and self direct approach to care
- Ability to manage own caseload effectively
Desirable
- A good working knowledge of the Self Directed Support system
Personal Qualities
Essential
- Ability to travel independently in the community
Person Specification
Education/Qualifications
Essential
- GCSE's grade A-C (including Maths and English)
- NVQ level 3 OR equivalent experience
Desirable
- Training in mental health or social care
- NVQ level 4
Experience
Essential
- Experience of working with people with mental health difficulties
- Previous experience of working in a health or social care setting, either statutory or non-statutory service
- Previous work with people suffering with serious mental distress
Desirable
- Experience of working with service users in a community setting
- Lived experience of mental health
Knowledge & Skills
Essential
- Ability to work as part of an MDT
- Good written and verbal communication skills
- Ability to extend compassion and empathy for vulnerable people, advocating on their behalf as required
- Ability to present factual information and refer questions to others as appropriate
- Ability to self motivate and self direct approach to care
- Ability to manage own caseload effectively
Desirable
- A good working knowledge of the Self Directed Support system
Personal Qualities
Essential
- Ability to travel independently in the community
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
