Job summary
The permanent posts are eligible for a £1500 New Hire Bonus. An initial payment of £1000 will be paid in the first 1 month and a final payment of £500 will be paid 1 year after your start date. This will be pro-rata for part-time posts. Internal applicants are not eligible to receive this bonus. Please see attached New Hire Bonus Terms & Conditions
I'm Stephen, I'm a tele-coach in the First Response Service. Our team are based in Huntingdon, but we offer support across the county to people of all ages. I joined the team over a year ago, I can't convey how much development and growth my mental health practice has experienced in this time. The role is essentially to support people in often their most difficult moments and help them find a way to manage this and move forward. There is a strong focus on working together as a team, in addition there are lots of knowledge sharing and internal development opportunities, with colleagues who specialise in differing age groups and disorders. As part of the front door into NHS mental health services I can't imagine a better place to see so much variety and support so many people.
To allow us to provide a 24/7 service we work in shifts, so you'll be working long days of earlies, lates and nights (08:00-20:00, 11:00-23:00, 20:00-08:00). Whilst each shift will be overseen by a Clinical Lead you will need to be able to work without direct supervision. I have loved being part of such a pioneering and award winning team.
Main duties of the job
Our role as Psychological Wellbeing Tele-coach is to provide support to people of all ages who identify or have been identified as being in a mental health crisis. We perform brief clinical risk and mental state assessments, formulation to ascertain the risk level for each individual. We also provide brief psychological interventions. As a Tele-coach you will become an expert in providing validation, de-escalating crisis, and coaching people in distress tolerance and emotional regulation strategies.
A key aspect of this role is the ability to undertake clinical risk assessments, based on the latest empirical evidence to ensure compliance with local policies and procedures. You will be working with patients at their most vulnerable and will need to work with the team and seek support and guidance from senior colleagues wherever necessary.
Whilst the telecoach role is predominantly phone work there is an opportunity to support the first responders on community face to face assessments and work as a valued member of a full MDT team as well as work closely with other community agencies including emergency services and other mental health services.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- The post involves working with clients of the Mental Health Crisis Service over the phone.
- The working environment includes exposure to high levels of distress in others. There is a requirement for substantial periods of concentration and sitting.
- Work without direct supervision to deliver brief psychological interventions via telephone.
- Undertake clinical risk assessments, based on latest empirical evidence and compliant with local policies and procedures.
- Supervise and support Apprentice and Trainee staff.
- Ensure that individual episodes of care are delivered in a timely, effective and integrated manner.
- Promote a recovery model that empowers patients, carers and relatives to be at the forefront of decision making and ownership of their packages of care and treatment.
- Act as the patients and relatives advocate.
- Enable patients and carers to manage disability, loss and change.
- Champion patients rights, including: dignity, equality, diversity, choice and respect.
- When undertaking all of the above ensure good documentation is provided and entered within the appropriate systems of record sharing.
- Provide advice and guidance on mental health problems.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- The post involves working with clients of the Mental Health Crisis Service over the phone.
- The working environment includes exposure to high levels of distress in others. There is a requirement for substantial periods of concentration and sitting.
- Work without direct supervision to deliver brief psychological interventions via telephone.
- Undertake clinical risk assessments, based on latest empirical evidence and compliant with local policies and procedures.
- Supervise and support Apprentice and Trainee staff.
- Ensure that individual episodes of care are delivered in a timely, effective and integrated manner.
- Promote a recovery model that empowers patients, carers and relatives to be at the forefront of decision making and ownership of their packages of care and treatment.
- Act as the patients and relatives advocate.
- Enable patients and carers to manage disability, loss and change.
- Champion patients rights, including: dignity, equality, diversity, choice and respect.
- When undertaking all of the above ensure good documentation is provided and entered within the appropriate systems of record sharing.
- Provide advice and guidance on mental health problems.
Person Specification
Education/Qualifications
Essential
- Registered Mental Nursing Certificate (RMN) Current Registration on part 3 or part 13 of NMC register
- Or Occupational Therapist registration HPC
- Or Psychological Therapy qualification
- Or Psychologist with BPS approved post graduate certificate
- Or Social Workers registered GSCG
- Or Graduate in relevant mental health degree
Desirable
- Teaching (clinical practice) qualification/certificate or equivalent experience
- Qualified psychological therapist
Experience
Essential
- Experience in relevant area of mental health practise
- Application of evidenced based psychological therapies relevant to the clinical service
Desirable
- Involvement in innovative clinical practice
Skills & Abilities
Essential
- Able to demonstrate commitment to high quality care and service provision
- Be able to meet the service needs for mobility across the geographical area covered
- Communication: Written and verbal, Articulate and meaningful, legible.
- Able to make autonomous decisions using judgement
- Assertiveness skills
- Ability to work without direct supervision
- Competent clinical skills i.e. assessment, therapeutic interventions and management
Desirable
- Experience delivering psychological therapies via telephone.
- Experience in applying specialist psychological therapies.
Knowledge & Understanding
Essential
- Assessment, planning, formulation and evaluation of patient's psychological difficulties
- Evidenced based psychological therapies relevant to the clinical service
Desirable
- Relevant specialist clinical courses/training
- Research awareness
Other
Essential
- Positive approach to older people
- Recognise peoples right to privacy and dignity, treating every person with respect
- Willingness to embrace integrated model and new ways of working
- Willingness to be flexible in approach and attitude
- There to assist patients, carers, families, referrers and colleagues
- Works flexibly
Person Specification
Education/Qualifications
Essential
- Registered Mental Nursing Certificate (RMN) Current Registration on part 3 or part 13 of NMC register
- Or Occupational Therapist registration HPC
- Or Psychological Therapy qualification
- Or Psychologist with BPS approved post graduate certificate
- Or Social Workers registered GSCG
- Or Graduate in relevant mental health degree
Desirable
- Teaching (clinical practice) qualification/certificate or equivalent experience
- Qualified psychological therapist
Experience
Essential
- Experience in relevant area of mental health practise
- Application of evidenced based psychological therapies relevant to the clinical service
Desirable
- Involvement in innovative clinical practice
Skills & Abilities
Essential
- Able to demonstrate commitment to high quality care and service provision
- Be able to meet the service needs for mobility across the geographical area covered
- Communication: Written and verbal, Articulate and meaningful, legible.
- Able to make autonomous decisions using judgement
- Assertiveness skills
- Ability to work without direct supervision
- Competent clinical skills i.e. assessment, therapeutic interventions and management
Desirable
- Experience delivering psychological therapies via telephone.
- Experience in applying specialist psychological therapies.
Knowledge & Understanding
Essential
- Assessment, planning, formulation and evaluation of patient's psychological difficulties
- Evidenced based psychological therapies relevant to the clinical service
Desirable
- Relevant specialist clinical courses/training
- Research awareness
Other
Essential
- Positive approach to older people
- Recognise peoples right to privacy and dignity, treating every person with respect
- Willingness to embrace integrated model and new ways of working
- Willingness to be flexible in approach and attitude
- There to assist patients, carers, families, referrers and colleagues
- Works flexibly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
