Job summary
12 Months, Fixed Term contract
As a member of the Clinical Systems Team, this challenging and rewarding role will include providing support to clinicians, managers and other colleagues on the most effective and efficient use of clinical systems through design, configuration and development, assist in the provision of a clinical systems help-desk function and undertaking training activities.
As a Clinical Systems Configuration Analyst, you will support business change, project teams and services with changes and set up of systems. This busy role working with all teams across the trust will be challenging and rewarding for the right candidate.
In return we will provide the necessary support to ensure your development within your role. We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community then we want to hear from you.
Main duties of the job
- To provide support to the Clinical Systems Teams management of the Trust's core clinical systems and electronic patient records.
- To support the implementation, development and business as usual of the trusts clinical systems.
- The post holder will promote and champion the use of technology to enhance clinical services.
- Leading on the configuration workstream for key projects within the CPFT Clinical Systems Team.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
- Provide second and third level support for CPFT clinical systems, including the operation of a clinical systems helpdesk function. These systems include (but are not limited to) SystmOne, MHCT, OpenWard, PC-MIS, e-Referral, Datix.
- Support implementation of processes for second level support change requests, including understanding of the change request, offering evaluation of the impact and communicating back to Clinical Systems Manager.
- Offer advice and guidance on effective use of clinical systems, including agile working capabilities and emerging cross provider systems and processes.
- Responsible for analysing user requirements and translating these requirements into solutions by modifying, developing and implementing enhancements to the system.
- Troubleshoot technical issues and identify modifications needed to meet changing user requirements, offering resolution or re-direction to the correct team.
- To lead on specific projects as required for services across CPFT.
- To work closely with clinical teams across the organisation to analyse, identify & implement changes.
- Assist the Clinical Systems Manager, their delegates and Clinical Systems project managers in delivery of the IT projects run by the Clinical Systems Team.
- If required, deliver training sessions as outlined by the Clinical Systems Manager or their delegates through face to face or online technologies.
- Ensure all training materials are up to date and appropriate, including both paper and electronic.
- Monitoring, advising and maintaining Data Quality and Information Governance requirements
- Carry out system configuration work as required and specified by the Clinical Systems Manager or their delegates
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
- Provide second and third level support for CPFT clinical systems, including the operation of a clinical systems helpdesk function. These systems include (but are not limited to) SystmOne, MHCT, OpenWard, PC-MIS, e-Referral, Datix.
- Support implementation of processes for second level support change requests, including understanding of the change request, offering evaluation of the impact and communicating back to Clinical Systems Manager.
- Offer advice and guidance on effective use of clinical systems, including agile working capabilities and emerging cross provider systems and processes.
- Responsible for analysing user requirements and translating these requirements into solutions by modifying, developing and implementing enhancements to the system.
- Troubleshoot technical issues and identify modifications needed to meet changing user requirements, offering resolution or re-direction to the correct team.
- To lead on specific projects as required for services across CPFT.
- To work closely with clinical teams across the organisation to analyse, identify & implement changes.
- Assist the Clinical Systems Manager, their delegates and Clinical Systems project managers in delivery of the IT projects run by the Clinical Systems Team.
- If required, deliver training sessions as outlined by the Clinical Systems Manager or their delegates through face to face or online technologies.
- Ensure all training materials are up to date and appropriate, including both paper and electronic.
- Monitoring, advising and maintaining Data Quality and Information Governance requirements
- Carry out system configuration work as required and specified by the Clinical Systems Manager or their delegates
Person Specification
Education / Qualifications
Essential
- Degree in IT or numeric subject, or in depth experience in relevant roles.
- Good command of written English
Desirable
- PRINCE2 or Agile project management
- ITIL Foundation or above
Experience
Essential
- In-depth experience in supporting Clinical Information Systems , TPP's SystmOne PAS
- In-depth Experience supporting and training on IT systems
- Experience of system testing
- Experience of working in project environment and delivering product within specified deadlines
- Experience of planning and organising own workload and working with a minimum of supervision
- Experience of managing a demanding workload including prioritising work
Desirable
- Experience in data processing
- Experience in using Microsoft packages MS Visio, MS Project.
Skills & Abilities
Essential
- Highly motivated.
- Excellent verbal and written communication skills
- Ability to deal with challenging customers and situations in both training and support roles whilst remaining calm and polite.
- Ability to adopt an appropriate style and method of communication and deal effectively with people
- Ability to prioritise workload with conflicting deadlines.
- Attention to detail in all aspects of work
Knowledge & Understanding
Essential
- In depth knowledge of MS Office packages (Word, Excel, and Outlook etc.)
- Knowledge of NHS terms and definitions and how these are represented in the systems being supported and training delivered on.
- Knowledge of Trust organisation structures and associated responsibilities
Desirable
- Knowledge of key NHS performance requirements and how these are represented in relevant system
Other
Essential
- Positive approach to all people.
- Recognise people's right to privacy and dignity, treating every person with respect
- Willingness to embrace integrated model and new ways of working.
- Flexible, some out of hours work may be required at short notice. Flexible working at peak periods particularly at project go-live
- The NHS is a 24/7 service and as such, our clinical system users and projects may on occasion, require support outside of core hours where agreed with your line manager.
Person Specification
Education / Qualifications
Essential
- Degree in IT or numeric subject, or in depth experience in relevant roles.
- Good command of written English
Desirable
- PRINCE2 or Agile project management
- ITIL Foundation or above
Experience
Essential
- In-depth experience in supporting Clinical Information Systems , TPP's SystmOne PAS
- In-depth Experience supporting and training on IT systems
- Experience of system testing
- Experience of working in project environment and delivering product within specified deadlines
- Experience of planning and organising own workload and working with a minimum of supervision
- Experience of managing a demanding workload including prioritising work
Desirable
- Experience in data processing
- Experience in using Microsoft packages MS Visio, MS Project.
Skills & Abilities
Essential
- Highly motivated.
- Excellent verbal and written communication skills
- Ability to deal with challenging customers and situations in both training and support roles whilst remaining calm and polite.
- Ability to adopt an appropriate style and method of communication and deal effectively with people
- Ability to prioritise workload with conflicting deadlines.
- Attention to detail in all aspects of work
Knowledge & Understanding
Essential
- In depth knowledge of MS Office packages (Word, Excel, and Outlook etc.)
- Knowledge of NHS terms and definitions and how these are represented in the systems being supported and training delivered on.
- Knowledge of Trust organisation structures and associated responsibilities
Desirable
- Knowledge of key NHS performance requirements and how these are represented in relevant system
Other
Essential
- Positive approach to all people.
- Recognise people's right to privacy and dignity, treating every person with respect
- Willingness to embrace integrated model and new ways of working.
- Flexible, some out of hours work may be required at short notice. Flexible working at peak periods particularly at project go-live
- The NHS is a 24/7 service and as such, our clinical system users and projects may on occasion, require support outside of core hours where agreed with your line manager.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
