Job summary
The successful candidate will be well organised and able to prioritise work. You will be proactive in solving problems and queries and you will see these through to completion. The post holder will need to be calm and patient, with an excellent telephone manner and skills to deal with sometimes complex and difficult issues over the phone.
You will be supporting our Children In Care Team and will be involved with answering calls to the service, arranging appointments, typing letters, managing waiting lists, scanning and uploading documentation onto appropriate systems, photocopying, minute taking and some general administrative work as required.
There will also be an expectation for staff to cover our Reception if needed.
Main duties of the job
- Maintaining SystmOne patients records
- Updating waiting lists
- Maintaining ledgers
- Appointments
- Formatting Letters
- Dealing with queries from Clinicians, Consultants and patients
- Sending out forms
- Referrals to our service and referrals out to other services
- Agendas creating and updating and sending and minutes from meetings
- General administrative duties
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone. Take accurate messages and ensure these are passed on to the appropriate people.
- Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date.
- Accurately input data onto the relevant electronic system, in a timely manner in line with standard operating procedures.
- Provide cover as directed by your manager, for other members of the admin team in their absence and assist with their workloads as necessary.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone. Take accurate messages and ensure these are passed on to the appropriate people.
- Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date.
- Accurately input data onto the relevant electronic system, in a timely manner in line with standard operating procedures.
- Provide cover as directed by your manager, for other members of the admin team in their absence and assist with their workloads as necessary.
Person Specification
Education/Qualifications
Essential
- Educated to GCSE/GCE standard
- RSA stage II/NVQ Level 2 in administration, or equivalent
- Good command of written English
Experience
Essential
- Previous experience of carrying out general admin procedures in a reception/administrative/secretarial environment
- Experience of customer facing role
- Experience of inputting accurate and timely data onto electronic systems
Desirable
- Previous experience of working in a NHS office environment
- Experience in using computer programmes including healthcare IT systems
- Lived experience of mental health
Skills & Abilities
Essential
- Excellent customer care skills
- Excellent keyboard skills
- Audio/copy typing skills
- Experience of working with a minimum of supervision but working within standard operating procedures
- Ability to work under occasional pressure/stress
Other
Essential
- May be required to travel and work between teams, where necessary
Person Specification
Education/Qualifications
Essential
- Educated to GCSE/GCE standard
- RSA stage II/NVQ Level 2 in administration, or equivalent
- Good command of written English
Experience
Essential
- Previous experience of carrying out general admin procedures in a reception/administrative/secretarial environment
- Experience of customer facing role
- Experience of inputting accurate and timely data onto electronic systems
Desirable
- Previous experience of working in a NHS office environment
- Experience in using computer programmes including healthcare IT systems
- Lived experience of mental health
Skills & Abilities
Essential
- Excellent customer care skills
- Excellent keyboard skills
- Audio/copy typing skills
- Experience of working with a minimum of supervision but working within standard operating procedures
- Ability to work under occasional pressure/stress
Other
Essential
- May be required to travel and work between teams, where necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
