Job summary
The Adult and Specialist Directorate are looking for a full time dynamic, highly performing Service Manager for our Primary Care Mental Health Service, Dual Diagnosis teams, and HAY digital and engagement team.
We are looking for someone who has experience of management, is proficient in collating and analysing data, and who demonstrates excellent leadership skills, including a track record of delivering high quality, evidence-based services for Service Users and their families.
The successful post holder will have a coaching style, encouraging staff to make decisions and be innovative in their practice. You will need to have a focus upon the wellbeing of staff within your line of responsibility as well as ensuring the teams are meeting their Key Performance Indicators.
You will need to be able to develop the arguments for change and articulate these to others with an openness and honesty that breeds trust and shows that you are an exemplar of the Trust's values.
Main duties of the job
Responsible for the service management and delivery of excellent, high quality, patient focused, and effective clinical services within your area of responsibility ensuring service targets and objectives are delivered as set out in the business plan. Evidence of budget management and able to deliver financial balance and value for money.
Ensure that all aspects of service delivery, service development and quality improvement are focused on patient and carer experience, patient safety and clinical effectiveness. Establish excellent relationships with clinical staff, leaders and external stakeholders successfully developing high quality clinical services in response to evidence-based practice and commissioner requirements.
Ensure that all care pathway services within the area of responsibility meet their quality objectives and comply with the governance requirements of CQC, NHS Improvement, and the Mental Health Act.
Please note for this role you will be required to travel independently around the county meeting strict time deadlines.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
To provide the highest quality services within the resources allocated.
To promote an ongoing process of service improvement within the team.
To ensure robust cross-organisational governance frameworks.
To Participate in an on-call rota as required.
To provide senior leadership across the service, ensuring that all staff are supported in the delivery of their role.
To investigate and respond to comments/complaints/incidents in line with the Trust policy and take appropriate action and to support such processes in the acute trust where appropriate.
To develop a robust interface and maintain effective working relationships with other teams and services across CPFT.
To work with clinical leaders and senior managers to ensure appropriate multidisciplinary staffing and skill mix, taking account of the skill requirements of the team and service.
To establish and maintain effective working relationships with primary care services, acute Trusts and other stakeholders and commissioners.
To represent the service and its sub-teams in developing the work of the service with other agencies, leading as required.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
To provide the highest quality services within the resources allocated.
To promote an ongoing process of service improvement within the team.
To ensure robust cross-organisational governance frameworks.
To Participate in an on-call rota as required.
To provide senior leadership across the service, ensuring that all staff are supported in the delivery of their role.
To investigate and respond to comments/complaints/incidents in line with the Trust policy and take appropriate action and to support such processes in the acute trust where appropriate.
To develop a robust interface and maintain effective working relationships with other teams and services across CPFT.
To work with clinical leaders and senior managers to ensure appropriate multidisciplinary staffing and skill mix, taking account of the skill requirements of the team and service.
To establish and maintain effective working relationships with primary care services, acute Trusts and other stakeholders and commissioners.
To represent the service and its sub-teams in developing the work of the service with other agencies, leading as required.
Person Specification
Education/Qualifications
Essential
- Degree or equivalent experience Professional qualifications
Desirable
- Post qualification continuing professional development
Experience
Essential
- In depth experience as a senior professional or manager
- Evidence of successful working within multidisciplinary teams
- Evidence of managing workload and ability to prioritise
- Evidence of clinical supervision training and/or experience
Desirable
- Experience of operational management of multiple teams
- Experience in working in or managing psychological medicine services
- Experience of working with wider stakeholder groups
- Lived experience of mental health
Skills & Abilities
Essential
- Able to demonstrate commitment to high quality care and service provision
- Knowledge of policy and legislation relating to adult mental health and social care
- Ability to use performance management information and demonstrate understanding of performance information
Desirable
- Experience of managing feedback, investigation of complaints or similar
Knowledge & Understanding
Essential
- Good interpersonal skills and the ability to foster good inter and cross organisational working relationships
- Clear understanding of policy and national context in the continued development and delivery of mental health services
- Personal qualities: Approachable, Reliable, Thorough, Determined, Energetic, Flexible, Engaging
- Committed to personal and team development
Desirable
- Evidence of continuing professional development
Other
Essential
- Recognise people's right to privacy and dignity, treating every person with respect
- Willingness to embrace integrated model and new ways of working
- Willingness to be flexible in approach and attitude
Person Specification
Education/Qualifications
Essential
- Degree or equivalent experience Professional qualifications
Desirable
- Post qualification continuing professional development
Experience
Essential
- In depth experience as a senior professional or manager
- Evidence of successful working within multidisciplinary teams
- Evidence of managing workload and ability to prioritise
- Evidence of clinical supervision training and/or experience
Desirable
- Experience of operational management of multiple teams
- Experience in working in or managing psychological medicine services
- Experience of working with wider stakeholder groups
- Lived experience of mental health
Skills & Abilities
Essential
- Able to demonstrate commitment to high quality care and service provision
- Knowledge of policy and legislation relating to adult mental health and social care
- Ability to use performance management information and demonstrate understanding of performance information
Desirable
- Experience of managing feedback, investigation of complaints or similar
Knowledge & Understanding
Essential
- Good interpersonal skills and the ability to foster good inter and cross organisational working relationships
- Clear understanding of policy and national context in the continued development and delivery of mental health services
- Personal qualities: Approachable, Reliable, Thorough, Determined, Energetic, Flexible, Engaging
- Committed to personal and team development
Desirable
- Evidence of continuing professional development
Other
Essential
- Recognise people's right to privacy and dignity, treating every person with respect
- Willingness to embrace integrated model and new ways of working
- Willingness to be flexible in approach and attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
