Job summary
An exciting opportunity has arisen for a conscientious, enthusiastic, and highly motivated Service Manager to join the Endoscopy Team at UCLH.The post holder will work closely with the Reception Team, Endoscopy Booking Co-ordinators, Assistant General Manager, Endoscopy Validator, Matron and Clinical Lead and other other members of the wider multi-disciplinary team. As Service Manager, you will provide operational support to the Endoscopy Service which covers everything from diagnostics to complex therapeutic treatments. Reporting to the Assistant General Manager you will lead on DM01, cancer waiting times and RTT and will be responsible for achieving activity targets and improving productivity.
The post holder will be required to work a minimum of three days on site both in the UCLH offices and within the Endoscopy department.
UCLH is committed to supporting flexible working. All employees are encouraged to discuss flexible working options with their managers, and decisions are made collaboratively to ensure that services are maintained and improved. We believe in a team-based approach, considering what flexibility can be offered to meet both individual and service needs.
Main duties of the job
The Service Manager reports to the Assistant General Manager and leads the administrative team. The post-holder has the following responsibilities:
o Oversight of day-to-day service management of Endoscopy, with particular responsibility for patient access to outpatient and inpatient care.
o Lead the administrative teams to provide a high-quality administration service to all patients, carers and referring practitioners accessing the endoscopy services.
o Support the delivery of performance targets (DM01, RTT and Cancer), including activity and workforce, and others as applicable.
o Manage and develop GI inpatient and outpatient pathways to ensure continuous improvement.
o Work closely with the relevant Clinical Lead(s) and Senior Nurses to provide strategic direction and leadership to ensure services continue to improve and develop.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent.
Experience
Essential
- Previous managerial experience in a large and complex organisation preferably within the NHS
- Proven experience in service improvement and development
- Proven experience in effective management of budget and effective leadership of staff.
- A proven record of success in managing change while also developing and maintaining high standards of quality.
Desirable
- Proven experience in business planning and in the development and effective implementation of complex strategic & operational plans.
Skills and Abilities
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level
- Proven track record of working under pressure to strict deadlines Ability to prioritise effectively
- The ability to work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- Quality focussed with an innovative approach and the ability to solve complex problems
- A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
- Excellent IT skills
- Evidence of political awareness and sensitivity to the high profile of the Trust
Desirable
- An understanding and experience of staff and organisational development
Person Specification
Knowledge and Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent.
Experience
Essential
- Previous managerial experience in a large and complex organisation preferably within the NHS
- Proven experience in service improvement and development
- Proven experience in effective management of budget and effective leadership of staff.
- A proven record of success in managing change while also developing and maintaining high standards of quality.
Desirable
- Proven experience in business planning and in the development and effective implementation of complex strategic & operational plans.
Skills and Abilities
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level
- Proven track record of working under pressure to strict deadlines Ability to prioritise effectively
- The ability to work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- Quality focussed with an innovative approach and the ability to solve complex problems
- A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
- Excellent IT skills
- Evidence of political awareness and sensitivity to the high profile of the Trust
Desirable
- An understanding and experience of staff and organisational development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
250 Euston Road
London
NW1 2PG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
