Job summary
Personal Assistant - Emergency Services & Critical Care
We are looking for someone who thrives on organisation, problem-solving and supporting others. In this role, you'll be a vital part of a team that helps patients, families and clinicians feel confident and cared for throughout their journey.
This role provides a high level of personal administrative support to our senior management team, as well as providing support for individual pieces of work and projects for other members of the division, including the consultant body and senior nursing team. As well as the PA aspect of the role, it's very much a Team Support role.
Main duties of the job
A large part of the role is relationship building, both with your colleagues and with staff working in other areas of the Trust. You will be expected to work with other Divisional PA's in the board to help build a strong supportive group of professionals that help and support each other.
Please note that due to the nature of the role, the majority of the postholder's time will need to be spent onsite. We do offer flexible working options however
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
UCLH at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
Essential
- Proven experience of working as a PA or EA to Board-level executives within the NHS
- NVQ level 4 secretarial or equivalent experience
- Experience of working in a healthcare environment.
Desirable
- RSA level 3 or equivalent secretarial experience
- Medical Secretary qualification (e.g. BSMSA/AMSPAR recognised) or equivalent experience
- Knowledge of a wide range of Trust/NHS procedures and practices
- Experience of working in a large organisation
- Project coordination experience
Skills and Abilities
Essential
- The ability to receive and deal effectively with confidential and sensitive information; which requires empathy and reassurance skills
- Skills in motivating and influencing others.
- The ability to deal with and respond to various external agencies particularly, Department of Health, Strategic Health Authorities and other NHS Trusts
- To act in such a manner as to maintain and protect patient and staff confidentiality at all times
- To work with a positive attitude and keen interest in making contributions to the work carried out at Trust Headquarters (may need to frame)
- Ability to sustain prolonged concentration
- Ability to cope with frequent interruptions
- Ability to accept responsibility
- Ability to make sensible judgements involving facts/situations which may require analysis and interpretations
- Ability to deal with constantly changing workload and manage multiple conflicting deadlines in a highly pressured environment
- Demonstrate skills in organising and prioritising of diaries and schedules
- Have experience in prioritising work-load for Director and senior team to ensure priorities are flagged up
- The ability to plan and organise a broad range of activities
- Advanced Microsoft Office skills (especially Outlook, Excel and Powerpoint)
Personal & People Development
Essential
- Ability to prioritise workload based on urgency and importance
Quality and service improvement
Essential
- Information processing (IT skills)
- Advanced keyboard skills, ability to type a minimum of 55 words per minute
Desirable
- Demonstrate experience of managing a complex library of historical & technical
- Achieved or studying for the European Computer Driving Licence (ECDL)
Personal Qualities
Essential
- Ability to work within a team environment and display initiative when necessary
Person Specification
Knowledge and Qualifications
Essential
- Proven experience of working as a PA or EA to Board-level executives within the NHS
- NVQ level 4 secretarial or equivalent experience
- Experience of working in a healthcare environment.
Desirable
- RSA level 3 or equivalent secretarial experience
- Medical Secretary qualification (e.g. BSMSA/AMSPAR recognised) or equivalent experience
- Knowledge of a wide range of Trust/NHS procedures and practices
- Experience of working in a large organisation
- Project coordination experience
Skills and Abilities
Essential
- The ability to receive and deal effectively with confidential and sensitive information; which requires empathy and reassurance skills
- Skills in motivating and influencing others.
- The ability to deal with and respond to various external agencies particularly, Department of Health, Strategic Health Authorities and other NHS Trusts
- To act in such a manner as to maintain and protect patient and staff confidentiality at all times
- To work with a positive attitude and keen interest in making contributions to the work carried out at Trust Headquarters (may need to frame)
- Ability to sustain prolonged concentration
- Ability to cope with frequent interruptions
- Ability to accept responsibility
- Ability to make sensible judgements involving facts/situations which may require analysis and interpretations
- Ability to deal with constantly changing workload and manage multiple conflicting deadlines in a highly pressured environment
- Demonstrate skills in organising and prioritising of diaries and schedules
- Have experience in prioritising work-load for Director and senior team to ensure priorities are flagged up
- The ability to plan and organise a broad range of activities
- Advanced Microsoft Office skills (especially Outlook, Excel and Powerpoint)
Personal & People Development
Essential
- Ability to prioritise workload based on urgency and importance
Quality and service improvement
Essential
- Information processing (IT skills)
- Advanced keyboard skills, ability to type a minimum of 55 words per minute
Desirable
- Demonstrate experience of managing a complex library of historical & technical
- Achieved or studying for the European Computer Driving Licence (ECDL)
Personal Qualities
Essential
- Ability to work within a team environment and display initiative when necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
