Job summary
The Medical Specialties Division is looking to recruit a full time Administration Assistant to work as part of the Diabetes and Endocrine administration team at University College London Hospital.The postholder should be proactive and possess excellent communication, good IT skills, and be able to prioritise their workload for them self and others to accommodate changing demands within the team and service. You will have key working relationships with all members of the administrative and clinical teams including nursing and medical staff, allied health professionals and support workers. You will act as the first point of contact (verbally and written) in communication with patients, relatives and GPs and other external hospital staff / tertiary referrers.
Previous experience of working in the NHS is desirable, however experience of working in an office environment is an essential requirement for this role.
Main duties of the job
The post holder will need to have the ability to manage a busy and varied workload. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role.This is a great opportunity for individuals looking to start a career in administration in the NHS or for those looking for a different challenge already working in the NHS. You will be well supported in the work environment by an experienced and friendly team.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge & Qualifications
Essential
- a.Educated to GCSE level or equivalent, including Grade C or higher in English
Desirable
- b.NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent
- c.Further secretarial qualification (e.g. AMSPAR)
Experience
Essential
- a.Demonstrable knowledge of secretarial procedures at a high level of competence acquired through either training or experience
- b.Proven experience of working in an office or clinical environment
Desirable
- c.Previous NHS experience
Communication
Essential
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Able to follow instructions and complete assigned tasks.
- Able to deal with the public in person and on the phone
- Able to support and reassure patients/carers in distress
- Understands importance of maintaining confidentiality
- Understands importance of maintaining confidentiality
Understands importance of maintaining confidentiality
Essential
- Demonstrates understanding of own role within the team
- Willing to produce a personal development plan with manager
- Willing to develop self & undertake in-house study
Health, Safety And Security
Essential
- Able to report risk issues to manager
Service Improvement
Essential
- Able to carry out administrative and clerical duties appropriate to the work area
Desirable
- Able to pass on ideas to manager on improvement of services
Quality
Essential
- Able to maintain resources efficiently and effectively
- Able to report problems as they arise and solve them where possible
Equality and Diversity
Essential
- a.Experience of customer service in a multi-cultural environment
- b.Knowledge and understanding of the importance of equal opportunities
- c.Demonstrates understanding of importance of maintaining privacy and dignity
Information processing
Essential
- a.Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint
Desirable
- b.Experience of working with hospital databases
Information Collection & Analysis
Essential
- a.Able to perform basic database interrogation as requested
Desirable
- b.Able to collate simple datasets and present in a logical format
Person Specification
Knowledge & Qualifications
Essential
- a.Educated to GCSE level or equivalent, including Grade C or higher in English
Desirable
- b.NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent
- c.Further secretarial qualification (e.g. AMSPAR)
Experience
Essential
- a.Demonstrable knowledge of secretarial procedures at a high level of competence acquired through either training or experience
- b.Proven experience of working in an office or clinical environment
Desirable
- c.Previous NHS experience
Communication
Essential
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Able to follow instructions and complete assigned tasks.
- Able to deal with the public in person and on the phone
- Able to support and reassure patients/carers in distress
- Understands importance of maintaining confidentiality
- Understands importance of maintaining confidentiality
Understands importance of maintaining confidentiality
Essential
- Demonstrates understanding of own role within the team
- Willing to produce a personal development plan with manager
- Willing to develop self & undertake in-house study
Health, Safety And Security
Essential
- Able to report risk issues to manager
Service Improvement
Essential
- Able to carry out administrative and clerical duties appropriate to the work area
Desirable
- Able to pass on ideas to manager on improvement of services
Quality
Essential
- Able to maintain resources efficiently and effectively
- Able to report problems as they arise and solve them where possible
Equality and Diversity
Essential
- a.Experience of customer service in a multi-cultural environment
- b.Knowledge and understanding of the importance of equal opportunities
- c.Demonstrates understanding of importance of maintaining privacy and dignity
Information processing
Essential
- a.Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint
Desirable
- b.Experience of working with hospital databases
Information Collection & Analysis
Essential
- a.Able to perform basic database interrogation as requested
Desirable
- b.Able to collate simple datasets and present in a logical format
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
235 Euston Road
London
NW1 2BU
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
