Job summary
We're looking for a proactive and motivated individual to join us as the Band 5 Admin Team Leader for Neurological Rehabilitation at the National Hospital for Neurology and Neurosurgery, part of the Queen Square Division.
This is a fantastic opportunity to step into a fast-paced, patient-facing leadership role, where you'll oversee a team of administrative coordinators and play a key part in ensuring the smooth running of inpatient and outpatient rehab services.
The role combines team management, service coordination, and operational problem-solving, with responsibilities ranging from clinic oversight and patient pathway validation to managing data for national reporting through the UKROC database. If you're passionate about supporting patient care, driving service improvement, and developingleadership skills in a dynamic, supportive environment, we'd love to hear from you.
Main duties of the job
The main duties of the Band 5 Admin Team Leader (Rehab) include overseeing the day to-day operations of the rehabilitation administrative team, ensuring clinics and patient pathways run smoothly and efficiently.
The post holder will manage and support a team of Administrative Coordinators, handle rota planning, appraisals, recruitment, and training,and act as a key point of contact for resolving complex queries and operational issues.
They will also coordinate and improve administrative processes, manage data accuracy (including responsibility for the UKROC database), support service performance monitoring, and contribute to service improvement initiatives. The role requires strong communication, leadership, and problem-solving skills to maintain high standards ofpatient experience and operational excellence.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
We are a small but complex department, covering many different aspects of infectious diseases and tropical medicine. We operate an outpatient clinic as well as an emergency walk-in service, antibiotic infusion service, and pre-travel clinic.
We have spent many years building a tight-knit, friendly, welcoming, and warm environment to work in. As we are relatively small everybody gets to know each other which creates an open, informal and safe working culture. We believe people should enjoy their work and have fun, as well as working hard to provide a top class service.
We have an ongoing process to improve our staffs working lives and regularly seek feedback from everyone as how to achieve this.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
We are a small but complex department, covering many different aspects of infectious diseases and tropical medicine. We operate an outpatient clinic as well as an emergency walk-in service, antibiotic infusion service, and pre-travel clinic.
We have spent many years building a tight-knit, friendly, welcoming, and warm environment to work in. As we are relatively small everybody gets to know each other which creates an open, informal and safe working culture. We believe people should enjoy their work and have fun, as well as working hard to provide a top class service.
We have an ongoing process to improve our staffs working lives and regularly seek feedback from everyone as how to achieve this.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent experience
- Expert knowledge of the full range of administrative procedures, acquired through previous experience of working in an administrative environment.
- Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Experience
Essential
- Previous administrative experience in a large and complex organisation, preferably within the NHS
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first -class service delivery.
Desirable
- Proven experience in service improvement and development
- Proven experience in effective leadership of staff
- A proven record of success in managing change while also developing and maintaining high standards of quality Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
- Experience of supervising a team of staff
- Experience of project management and change methodology
Skills and Abilities
Essential
- Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
- Proven track record of working under pressure to strict deadlines
- Ability to prioritise effectively
- Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
- The ability to both work co - operatively with both clinical and non -clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- Quality focussed with an innovative approach and the ability to solve complex problems
- A strong understanding of multi -disciplinary issues and commitment to multi - disciplinary working
- Excellent IT skills
- An understanding and experience of staff and organisational development
- Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.
- Able to induct new staff into the department, providing training to new colleagues
Communication
Essential
- Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
Personal and People Development
Essential
- Able to work independently, managing own workload and allocating work appropriately to others.
- Able to induct new staff into the department, providing training to new colleagues.
- Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion and/or knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties.
Specific Requirements
Essential
- Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends).
Person Specification
Knowledge and Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent experience
- Expert knowledge of the full range of administrative procedures, acquired through previous experience of working in an administrative environment.
- Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Experience
Essential
- Previous administrative experience in a large and complex organisation, preferably within the NHS
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first -class service delivery.
Desirable
- Proven experience in service improvement and development
- Proven experience in effective leadership of staff
- A proven record of success in managing change while also developing and maintaining high standards of quality Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
- Experience of supervising a team of staff
- Experience of project management and change methodology
Skills and Abilities
Essential
- Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
- Proven track record of working under pressure to strict deadlines
- Ability to prioritise effectively
- Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
- The ability to both work co - operatively with both clinical and non -clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- Quality focussed with an innovative approach and the ability to solve complex problems
- A strong understanding of multi -disciplinary issues and commitment to multi - disciplinary working
- Excellent IT skills
- An understanding and experience of staff and organisational development
- Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.
- Able to induct new staff into the department, providing training to new colleagues
Communication
Essential
- Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
Personal and People Development
Essential
- Able to work independently, managing own workload and allocating work appropriately to others.
- Able to induct new staff into the department, providing training to new colleagues.
- Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion and/or knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties.
Specific Requirements
Essential
- Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
