Job summary
Join UCLH as a Senior Operations Support Officer and play a key role in delivering high-quality administrative and operational support across our dynamic research directorate.
This role is ideal for someone who thrives in a fast-paced environment, has a sharp eye for detail, and enjoys solving problems to keep services running smoothly.
Main duties of the job
You'll be responsible for supporting key operational functions for the JRO operations team, BRC team and commercial research team --coordinating office logistics, managing schedules and resources, and ensuring compliance with organisational procedures.
You'll need excellent communication, organisation, and IT skills, with the confidence to work independently while collaborating closely with colleagues across teams.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge & Qualifications
Essential
- Degree and / or an appropriate professional qualification or equivalent
- Highly specialist and expert project management knowledge acquired through a Project-management qualification or relevant experience
Desirable
- Masters qualification or equivalent (or working towards same)
- Formal project management or business administration training
Experience
Essential
- Significant experience of managing complex, large-scale and high-profile projects
- Experience of delivering productivity and transformation projects
- Experience in operating in and managing diverse multidisciplinary team
- Significant experience providing high-level administrative support to senior staff in a complex organisation
- Experience of service improvement delivery
Skills & Abilities
Essential
- Effective use of influencing, persuasion and Negotiation skills
- Very good written and verbal communication skills
- Analytical and data-evaluation skills, with the ability to solve complex problems
- Ability to present complex data in a clear and easily understood format - both verbally and in writing.
- Strong grasp of managing project finances and budgets
- Work well in highly sensitive and high pressure environments
- Ability to work flexibly in a fast changing environment
- Familiarity with commercial research processes and terminology
- Ability to form excellent relationships with a wide stakeholder base
- Good organisational skills and abilities
- High level of written and verbal communication skills, including the ability to produce professional correspondence and reports
- IT Literate
- Strong attention to detail and accuracy
Personal Qualities
Essential
- Strong attention to detail and accuracy
Other Requirements
Essential
- A commitment to promoting equality and diversity in the workplace and in service delivery and development
Person Specification
Knowledge & Qualifications
Essential
- Degree and / or an appropriate professional qualification or equivalent
- Highly specialist and expert project management knowledge acquired through a Project-management qualification or relevant experience
Desirable
- Masters qualification or equivalent (or working towards same)
- Formal project management or business administration training
Experience
Essential
- Significant experience of managing complex, large-scale and high-profile projects
- Experience of delivering productivity and transformation projects
- Experience in operating in and managing diverse multidisciplinary team
- Significant experience providing high-level administrative support to senior staff in a complex organisation
- Experience of service improvement delivery
Skills & Abilities
Essential
- Effective use of influencing, persuasion and Negotiation skills
- Very good written and verbal communication skills
- Analytical and data-evaluation skills, with the ability to solve complex problems
- Ability to present complex data in a clear and easily understood format - both verbally and in writing.
- Strong grasp of managing project finances and budgets
- Work well in highly sensitive and high pressure environments
- Ability to work flexibly in a fast changing environment
- Familiarity with commercial research processes and terminology
- Ability to form excellent relationships with a wide stakeholder base
- Good organisational skills and abilities
- High level of written and verbal communication skills, including the ability to produce professional correspondence and reports
- IT Literate
- Strong attention to detail and accuracy
Personal Qualities
Essential
- Strong attention to detail and accuracy
Other Requirements
Essential
- A commitment to promoting equality and diversity in the workplace and in service delivery and development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
250 Euston Road
London
NW1 2PG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
