Administration Coordinator

Job summary

An exciting opportunity has arisen for a motivated, enthusiastic and focused individual to join the Women's Health administration team at the University College London Hospital.

You will undertake a key role in a busy and demanding service, ensuring we deliver on a range of targets including clinic and theatre utilisation, RTT compliance and waiting list management. A good working knowledge of Epic would be advantageous . You will work closely with your colleagues, with a view to providing a streamlined pathway for our patients. At times, you will be actively involved in the patient's full pathway from referral to treatment.

You will be a team player with excellent communication skills and a drive and energy to improve the patient experience. Knowledge of 18 week pathways and EPIC would be advantageous.

The ideal candidate will have a patient centered approach and experience of working within a busy NHS team, be a team player, able to multi task and use their own initiative, with values that are aligned with the Trust's core values. This is a permanent full-time role with working hours of 37.5 hours per week.

Main duties of the job

The successful candidate must have excellent customer service and communication skills, you will need to be enthusiastic, self-motivated with a pro-active approach towards teamwork and service delivery. You will have a high degree of empathy, diplomacy and sensitivity with an acute awareness of the needs of both patient's and the clinical teams.

In addition, you should have good organisational skills supported by previous administrative experience. You will be required possess a competent level of IT skills using Microsoft Office software packages, experience in the use the Epic (Patient administration Record) or similar IT systems will be an advantage but not essential.

This is an actively busy role and the successful candidate is required to be able to demonstrate the Trust values, and meet the responsibilities of the job description and person specification. With customer service being a high priority, you will have the ability to respond effectively and respectfully and to patient queries.

You will also share our vision to continually improve our patient's experiences across our outpatient departments and be a part of a team heavily invested in a commitment to providing an exceptional service to all stakeholders.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.