Job summary
The Transport Services Operational Manager (TSOM) is a dynamic and fulfilling role that operates across all Trust Sites and services within UCLH. As the TSOM you will lead 3 distinct teams, our patient transport service for patients locally and nationally, our Pharmacy and CSSD delivery and distribution service, and our front of house interface between patients/visitors and our Patient Transport and Disabled Parking Services.
Patient Transport is a national service bringing eligible patients to and from their appointments, transfers and discharges home, between sites, to other hospitals or care providers within the UK. The TSOM is responsible for the bookings team and a key point of contact for our third-party provider.
The TSOM will lead on our logistics service which is responsible for ensuring that the products from our pharmacy distribution hub and our CSSD service are being delivered daily to Trust sites thus ensuring patient care is not compromised. In addition, the logistics team delivers/collects medical equipment to patients' homes nationwide.
The TSOM is also responsible for the front of house interface between our patients and visitors and the Transport and Disabled Parking service. You will lead a team of Patient Transport Liaison Officers that perform this role.
Main duties of the job
The successful applicant will need to be an articulate and effective communicator, managing 3 distinct teams, liaising with clinical, non-clinical teams and internal and external stakeholders.
They must demonstrate a high level of attention to detail and that they can motivate and encourage others to work collaboratively to deliver an excellent and safe patient experience. As TSOM, you will need to have prior experience of leading a team within Patient Transport Services which has enabled you to develop a good understanding of the NHSE eligibility criteria and ensure that the Assessment Team are compliant with this.
The TSOM will be responsible for regularly reviewing performance throughout the day/week/month and work with our contracted providers to mitigate and reduce any potential delays. Ensure that purchases and Invoices are managed in accordance with our Standing Financial Instructions.
Responsible for the logistics fleet in providing an uninterrupted service and contribute to Business Continuity Planning. Review and improve upon internal processes and procedures where appropriate. Ensure that complaints and reported incidents are managed and compliant with the governance framework.
Responsible for the daily management and performance of the service, the successful applicant will be key in supporting staff to meet KPIs and service objectives.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
The Patient Transport Service sits within Clinical Support Services Division which is one of six Divisions in the Medicine Board, which is one of three Boards in the Trust, each headed by a Medical Director. The Medical Director is Dr Charles House.
Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them. This role would suit an individual who has experience at a team lead level within Patient Transport Services and is looking for the next challenge in their career.
When completing your application please ensure you reflect how you meet the essential criteria within the person specification.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
The Patient Transport Service sits within Clinical Support Services Division which is one of six Divisions in the Medicine Board, which is one of three Boards in the Trust, each headed by a Medical Director. The Medical Director is Dr Charles House.
Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them. This role would suit an individual who has experience at a team lead level within Patient Transport Services and is looking for the next challenge in their career.
When completing your application please ensure you reflect how you meet the essential criteria within the person specification.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
Essential
- Educated to degree level or equivalent, or an equivalent level of experience of working at a managerial level within Patient Transport Services
- Good working knowledge of NEPTS, acquired through experience.
- Management qualification or equivalent experience
- Good understanding of the NHS system
Experience
Essential
- Leading on managing performance and resources to meet performance standards.
- Operational management experience in hospital transport services
- Relevant experience in change management
- Experience of leading and managing teams
Desirable
- Evidence of continued professional development
- Experience of management of budgets
Skills and Abilities
Essential
- Organisational skills
- Decision making skills.
- Able to communicate effectively with all disciplines.
- Able to manage time effectively.
- Able to prioritise objectives and workload.
Desirable
Values
Essential
- Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving
Communication
Essential
- Excellent written and verbal communication skills.
- Ability to communicate effectively and confidently at internal and external forums.
- To lead on the provision and receive highly-complex, sensitive, and contentious information.
Desirable
- Able to present to board and senior managers the respective merits of different options, innovation and new market opportunities.
Personal and People Development
Essential
- Human resource skills
- Experience of leading a team of staff
- Ability to recognise stress in self and others.
- Experience of supporting others personal development
- Experience of managing change and complex situations
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:
Essential
- Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
- Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
- Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
- Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.
Additional Requirements
Essential
- Data collection and interpretation as required. Ability to analyse interpret and present complex data/information
- Understanding of the NHS Supply Chain framework and workings
Desirable
- Ability to manage a delegated budget effectively
Person Specification
Knowledge and Qualifications
Essential
- Educated to degree level or equivalent, or an equivalent level of experience of working at a managerial level within Patient Transport Services
- Good working knowledge of NEPTS, acquired through experience.
- Management qualification or equivalent experience
- Good understanding of the NHS system
Experience
Essential
- Leading on managing performance and resources to meet performance standards.
- Operational management experience in hospital transport services
- Relevant experience in change management
- Experience of leading and managing teams
Desirable
- Evidence of continued professional development
- Experience of management of budgets
Skills and Abilities
Essential
- Organisational skills
- Decision making skills.
- Able to communicate effectively with all disciplines.
- Able to manage time effectively.
- Able to prioritise objectives and workload.
Desirable
Values
Essential
- Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving
Communication
Essential
- Excellent written and verbal communication skills.
- Ability to communicate effectively and confidently at internal and external forums.
- To lead on the provision and receive highly-complex, sensitive, and contentious information.
Desirable
- Able to present to board and senior managers the respective merits of different options, innovation and new market opportunities.
Personal and People Development
Essential
- Human resource skills
- Experience of leading a team of staff
- Ability to recognise stress in self and others.
- Experience of supporting others personal development
- Experience of managing change and complex situations
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:
Essential
- Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
- Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
- Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
- Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.
Additional Requirements
Essential
- Data collection and interpretation as required. Ability to analyse interpret and present complex data/information
- Understanding of the NHS Supply Chain framework and workings
Desirable
- Ability to manage a delegated budget effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
250 Euston Road
London
NW1 2PG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
