Job summary
This position provides leadership and supervision for phlebotomists stationed at hospitals and GP practices based in central London.
The successful candidate will ideally have excellent written and verbal communication skills with a minimum of five years experience as a phlebotomist or previous supervisory experience within phlebotomy.
This is a high performing and popular service that aims to deliver an excellent patient experience with world class care
Main duties of the job
As a Phlebotomy Team Leader you will be responsible for the day-to-day supervision of phlebotomy staff in outpatients, wards and the community
Provide & control an efficient service, ensuring that appropriate staffing levels & professional standards are maintained at all times within the team.
Be responsible for identifying and resolving issues & errors within Phlebotomy including initially dealing with routine disciplinary matters or any issues arising with other staff members and as appropriate supporting the Phlebotomy Manager to resolve issues or errors that arise.
Be responsible for monitoring equipment & working area of the section and taking any appropriate actions such as reporting any faults to the appropriate person
Be responsible for compiling rotas
Complete and monitor sickness absence and conduct return to work interviews, assisting Phlebotomy manager with absence managementConduct appraisals, performance, personal objectives and development reviews
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:
o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) o National Hospital for Neurology and Neurosurgery o Royal National Throat, Nose and Ear Hospital o Eastman Dental Hospital o Royal London Hospital for Integrated Medicine o University College Hospital Macmillan Cancer Centre o The Hospital for Tropical Diseases o University College Hospitals at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! :
University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! :
University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, including Grade C or higher in English
- NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent experience
Experience
Essential
- Previous NHS or healthcare experience
- Extensive experience of working with people and teams in a multicultural ethnically diverse environment
- Extensive experience of working in a patient orientated environment dealing with to face and over the phone. queries both face
- Previous demonstrable admin & clerical experience proven experience of working in an office environment
Desirable
- Previous experience of leading a small team
Skills and Abilities
Essential
- Demonstrates understanding of own role within the team
- Willing to produce a personal development plan with manager
- Willing to develop self & undertake in-house training
- Ability to work as part of a team
- Demonstrate a patient centred approach
- Ability to interact effectively with all staff
- Able to identify risk issues in immediate working environment and correct where possible or report to line manager
- Able to carry out administrative and clerical duties appropriate to the role
- Demonstrates understanding of importance of maintaining privacy and dignity
- Competent with software programmes including Microsoft Word, Outlook, Excel
- Experience of working with hospital databases
- Flexible approach to shift patterns (shift work including evenings and weekends)
- Able to prioritise own workload
- Ability to work accurately and methodically
Desirable
- k. Demonstrate sound understanding of what constitutes a high quality service
Communication
Essential
- Able to communicate accurately & effectively verbally, and in writing
- The ability to pass on messages with clarity to a wide range of people
- To have a polite and efficient telephone manner
- The ability to receive and deal effectively with confidential and sensitive information.
- Able to work under own initiative within boundaries of role
- Demonstrates evidence of willingness to learn & to attend mandatory training
Person Specification
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, including Grade C or higher in English
- NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent experience
Experience
Essential
- Previous NHS or healthcare experience
- Extensive experience of working with people and teams in a multicultural ethnically diverse environment
- Extensive experience of working in a patient orientated environment dealing with to face and over the phone. queries both face
- Previous demonstrable admin & clerical experience proven experience of working in an office environment
Desirable
- Previous experience of leading a small team
Skills and Abilities
Essential
- Demonstrates understanding of own role within the team
- Willing to produce a personal development plan with manager
- Willing to develop self & undertake in-house training
- Ability to work as part of a team
- Demonstrate a patient centred approach
- Ability to interact effectively with all staff
- Able to identify risk issues in immediate working environment and correct where possible or report to line manager
- Able to carry out administrative and clerical duties appropriate to the role
- Demonstrates understanding of importance of maintaining privacy and dignity
- Competent with software programmes including Microsoft Word, Outlook, Excel
- Experience of working with hospital databases
- Flexible approach to shift patterns (shift work including evenings and weekends)
- Able to prioritise own workload
- Ability to work accurately and methodically
Desirable
- k. Demonstrate sound understanding of what constitutes a high quality service
Communication
Essential
- Able to communicate accurately & effectively verbally, and in writing
- The ability to pass on messages with clarity to a wide range of people
- To have a polite and efficient telephone manner
- The ability to receive and deal effectively with confidential and sensitive information.
- Able to work under own initiative within boundaries of role
- Demonstrates evidence of willingness to learn & to attend mandatory training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
250 Euston Road
London
NW1 2PG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
