Job summary
Are you an experienced and dynamic leader looking to make a difference in healthcare services? We are seeking a dedicated Service Manager for The Lighthouse to oversee the day-to-day operations, ensuring high-quality service delivery that meets the needs of our patients. This role is pivotal in supporting, evaluating, and leading staff to provide efficient and user-focused services. If you thrive in a fast-paced environment and have a passion for service improvement and development, we encourage you to apply.
We are committed to creating an inclusive workplace that promotes and values diversity, and we particularly welcome applications from Black, Asian and minority ethnic candidates and are passionate about promoting equality, diversity and inclusive practice in the division.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful.
Main duties of the job
o Manage the day-to-day operations of The Lighthouse, ensuring efficiency and high standards of patient care.o Lead and support non-clinical teams to provide high-quality administrative services.o Monitor and report on patient care, ensuring compliance with national and local targets.o Drive service improvement initiatives, including Quality, Efficiency & Productivity Programme, CQUIN targets, and National Health programmes.o Support performance targets in activity, governance, workforce, and other key areas.o Work closely with Clinical Leads to provide strategic leadership and direction for service improvement.o Oversee patient complaints investigations, ensuring timely and appropriate responses.o Manage financial budgets, identify cost-saving measures, and explore revenue generation opportunities.o Represent the Division at meetings, ensuring key outcomes are communicated effectively.o Deputise for the Operations Manager where required.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent experience.
Desirable
- An understanding of the impact child sexual abuse can have on individuals and professionals
Experience
Essential
- oPrevious managerial experience in a large and complex organisation preferably within the NHS
- oProven experience in service improvement and development
- oA proven record of success in managing change while also developing and maintaining high standards of quality
- oProven expereince of effective project management
Skills and Abilities
Essential
- oProven track record of working under pressure to strict deadlines
- oAbility to prioritise effectively
- oThe ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
- oStrong negotiation and influencing skills with ability to motivate and engage individuals and teams
- oQuality focussed with an innovative approach and the ability to solve complex problems
- oA strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
- oAn understanding and experience of staff and organisational development
- oEvidence of political awareness and sensitivity to the high profile of the Trust
Desirable
Communication
Essential
- oStrong written communication skills, including writing reports and presentation for meetings and reporting
- oCommunication with a high degree of accuracy
Personal and People Development
Essential
- oDemonstrated ability to lead, motivate, develop, and support a team, ensuring high standards of care and professionalism.
- oUndertake line management duties, including appraisals and developing staff
- oExperience in carrying out staff inductions and training in new processes
- oA commitment to own personal development
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion
- Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Person Specification
Knowledge and Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent experience.
Desirable
- An understanding of the impact child sexual abuse can have on individuals and professionals
Experience
Essential
- oPrevious managerial experience in a large and complex organisation preferably within the NHS
- oProven experience in service improvement and development
- oA proven record of success in managing change while also developing and maintaining high standards of quality
- oProven expereince of effective project management
Skills and Abilities
Essential
- oProven track record of working under pressure to strict deadlines
- oAbility to prioritise effectively
- oThe ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
- oStrong negotiation and influencing skills with ability to motivate and engage individuals and teams
- oQuality focussed with an innovative approach and the ability to solve complex problems
- oA strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
- oAn understanding and experience of staff and organisational development
- oEvidence of political awareness and sensitivity to the high profile of the Trust
Desirable
Communication
Essential
- oStrong written communication skills, including writing reports and presentation for meetings and reporting
- oCommunication with a high degree of accuracy
Personal and People Development
Essential
- oDemonstrated ability to lead, motivate, develop, and support a team, ensuring high standards of care and professionalism.
- oUndertake line management duties, including appraisals and developing staff
- oExperience in carrying out staff inductions and training in new processes
- oA commitment to own personal development
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion
- Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
235 Euston Road
London
NW1 2BU
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
