Job summary
An exciting opportunity has arisen for a Clinic Administrator to join the UCH Outpatients Department. You will be part of an outpatient team delivering a frontline administrative support service to both patients and clinical teams.
We are seeking an enthusiastic individual who enjoys working within a busy multi-disciplinary outpatient team to support in the delivery of a high quality outpatient service. You will work collaboratively to provide full clinic receptionist and administrative support to various clinical teams, patients and visitors across the three medical specialties outpatient departments. This is a permanent full-time role with working hours of 37.5 hours per week with shifts spanning across our operational times of 8am-6pm.
Main duties of the job
The successful candidate must have excellent customer service and communication skills, you will need to be enthusiastic, self-motivated with a pro-active approach towards teamwork and service delivery. You will have a high degree of empathy, diplomacy and sensitivity with an acute awareness of the needs of both patient's and the clinical teams.In addition, you should have good organisational skills supported by previous administrative experience. You will be required possess a competent level of IT skills using Microsoft Office software packages, experience in the use the Epic (Patient administration Record) or similar IT systems will be an advantage but not essential.
This is an actively busy role and the successful candidate is required to be able to demonstrate the Trust values, and meet the responsibilities of the job description and person specification. With customer service being a high priority, you will have the ability to respond effectively and respectfully and to patient queries.
You will also share our vision to continually improve our patient's experiences across our outpatient departments and be a part of a team heavily invested in a commitment to providing an exceptional service to all stakeholders.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge & Qualifications
Essential
- a.Educated to GCSE level or equivalent, including Grade C or higher in English
Desirable
- b.NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent qualification or experience.
Experience
Essential
- a.Demonstrable level of administrative experience at a high level of competence acquired through both training and experience.
- b. Experience of working in a customer focused service preferably in a multicultural environment
Desirable
- c.Previous NHS experience
Communication
Essential
- a.Able to communicate accurately and effectively with patients and colleagues. verbally and in writing.
- c.Understands importance of maintaining Confidentiality and Data Protection.
Personal And People Development
Essential
- b.Able to induct new staff into your area of work.
- c.Able to work as part of a team or autonomously.
Health, Safety And Security
Essential
- Able to identify risks and resolve or report them.
Service Improvement
Essential
- Able to identify and contribute to service improvement.
Quality
Essential
- Able to use resources efficiently and effectively.
Information processing
Essential
- a.Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint.
Desirable
- b.Experience of working with hospital databases.
Information Collection & Analysis
Desirable
- . Able to collate datasets and present in a logical format.
Specific requirements
Essential
- a.Flexible approach to shift patterns and location.
- b.Able to work flexible hours including early morning, evenings and weekends
Person Specification
Knowledge & Qualifications
Essential
- a.Educated to GCSE level or equivalent, including Grade C or higher in English
Desirable
- b.NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent qualification or experience.
Experience
Essential
- a.Demonstrable level of administrative experience at a high level of competence acquired through both training and experience.
- b. Experience of working in a customer focused service preferably in a multicultural environment
Desirable
- c.Previous NHS experience
Communication
Essential
- a.Able to communicate accurately and effectively with patients and colleagues. verbally and in writing.
- c.Understands importance of maintaining Confidentiality and Data Protection.
Personal And People Development
Essential
- b.Able to induct new staff into your area of work.
- c.Able to work as part of a team or autonomously.
Health, Safety And Security
Essential
- Able to identify risks and resolve or report them.
Service Improvement
Essential
- Able to identify and contribute to service improvement.
Quality
Essential
- Able to use resources efficiently and effectively.
Information processing
Essential
- a.Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint.
Desirable
- b.Experience of working with hospital databases.
Information Collection & Analysis
Desirable
- . Able to collate datasets and present in a logical format.
Specific requirements
Essential
- a.Flexible approach to shift patterns and location.
- b.Able to work flexible hours including early morning, evenings and weekends
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
