University College London Hospitals NHS Foundation Trust

Operational Manager – Pharmacy Distribution - Deputy RP & Site Manager

Information:

This job is now closed

Job summary

We are seeking an experienced and motivated Pharmacy technician or Pharmacist to lead our Pharmacy Distribution Service. The ideal candidate will be forward-thinking, with a strong commitment to delivering exceptional service to our customers and, ultimately, our patients. This newly created role comes as part of a restructuring initiative within Pharmacy Distribution Centre at University College London Hospitals (UCLH).

UCLH operates an offsite pharmacy warehouse, which holds a wholesaler license with the MHRA and is licensed by the Home Office to supply controlled drugs. The unit manages an annual expenditure of over £210 million. The successful candidate will be responsible for overseeing the efficient distribution of medicines and managing the Brewery Road site. They will also serve as the Deputy Responsible Person (RP) for the MHRA Wholesaler License.

In addition to providing medicines to all areas of UCLH, the service extends to multiple external customers, including other local NHS trusts. The post-holder will also assist the Director of Pharmacy Operations in maintaining and developing pharmacy services across the Trust as part of a strategic working group.

The position will be based at the Pharmacy Business and Distribution Centre at Brewery Road, N7 9NH, with occasional travel or visits to other UCLH sites.

For more information or to arrange a site visit, please contact Andrea Ridley (Director of Pharmacy Operations) at andrea.ridley@nhs.net.

Main duties of the job

Key Responsibilities:

  • Lead the strategic development of pharmacy medicines distribution services to UCLH and external customers, aligning with local, regional, and national requirements and priorities.
  • Develop and implement a distribution strategy to ensure efficient, cost-effective delivery of medicines that meet quality standards, are available when needed, and provide the best value for money.
  • Deliver an effective, high-quality medicines distribution service in compliance with all professional and regulatory standards, supporting UCLH NHS Foundation Trust and relevant external clients.
  • Communicate complex information both internally within the pharmacy and externally with regulators (MHRA, Home Office). Strong communication and negotiation skills will be essential to influence decision-making.
  • Take responsibility for site management, including oversight of all on-site equipment and facilities.
  • Build and maintain proactive strategic relationships with stakeholders, including suppliers, NHS partners, commissioners, and NHS bodies such as NHS Improvement.
  • Train and develop the team to provide an expert, high-quality, stakeholder-focused service.
  • Oversee Pharmacy Distribution services, which involve managing orders and approving invoices worth approximately £210 million annually.
  • Lead investigations and resolution of Corrective and Preventive Actions (CAPA) to ensure compliance with Good Distribution Practice regulations.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

  • National Hospital for Neurology and Neurosurgery

  • Royal National ENT and Eastman Dental Hospitals

  • University College Hospital Grafton Way Building

  • Royal London Hospital for Integrated Medicine

  • University College Hospital Macmillan Cancer Centre

  • The Hospital for Tropical Diseases

  • University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Details

Date posted

10 March 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£61,927 to £68,676 a year Per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

309-UCLH-6033

Job locations

University College London Hospital

235 Euston Road

London

NW1 2BU


Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

Essential

  • Registered Technician or Pharmacist with GHPC
  • Relevant management underpinning knowledge/ post graduate studies or equivalent (or working towards)
  • Demonstrable post qualification experience in the NHS sector - preferably in a Pharmacy Distribution role Knowledge of finance systems and budget control processes
  • Demonstratable significant post qualification work in an operational management capacity

Desirable

  • MHRA Gold standard qualification

Experience

Essential

  • Implementation of strategies aimed at meeting Trust and pharmacy priorities
  • Ability to reconcile national priorities with local realities.
  • Evaluates service provision.
  • Demonstrates awareness of and commitment to the principles of clinical governance

Personal and People Development

Essential

  • Demonstrates ability to work and lead a multi-disciplinary team.
  • Previous experience in delivering education and training at a postgraduate level.

Skills and Abilities

Essential

  • Identifies novel ways of working to enhance services.
  • Ability to analyse and critically appraise operational data.
  • Ability to utilise database and other software packages to enhance work efficiency and to generate solutions to complex problems.
  • Actively seeks to improve the services provided.
  • Ability to develop and implement risk management procedures at a directorate level.
  • Demonstrates a whole-system patient-focussed approach.

Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:

Essential

  • Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
  • Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
  • Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
  • Taking personal responsibility so far as is reasonably practicable, in embedding the effective prevention and control of health care associated infections into everyday practice and applied consistently.

Specific Requirements

Essential

  • Participation in multidisciplinary health services research
  • Integrates research evidence into practice.

Desirable

  • Undertakes own research

Values

Essential

  • Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving

Responsibilities towards promoting Equality Diversity and Inclusion

Essential

  • Demonstratable understanding of Equality, Diversity, and Inclusion and/or Knowledge of NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Person Specification

Knowledge and Qualifications

Essential

  • Registered Technician or Pharmacist with GHPC
  • Relevant management underpinning knowledge/ post graduate studies or equivalent (or working towards)
  • Demonstrable post qualification experience in the NHS sector - preferably in a Pharmacy Distribution role Knowledge of finance systems and budget control processes
  • Demonstratable significant post qualification work in an operational management capacity

Desirable

  • MHRA Gold standard qualification

Experience

Essential

  • Implementation of strategies aimed at meeting Trust and pharmacy priorities
  • Ability to reconcile national priorities with local realities.
  • Evaluates service provision.
  • Demonstrates awareness of and commitment to the principles of clinical governance

Personal and People Development

Essential

  • Demonstrates ability to work and lead a multi-disciplinary team.
  • Previous experience in delivering education and training at a postgraduate level.

Skills and Abilities

Essential

  • Identifies novel ways of working to enhance services.
  • Ability to analyse and critically appraise operational data.
  • Ability to utilise database and other software packages to enhance work efficiency and to generate solutions to complex problems.
  • Actively seeks to improve the services provided.
  • Ability to develop and implement risk management procedures at a directorate level.
  • Demonstrates a whole-system patient-focussed approach.

Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:

Essential

  • Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
  • Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
  • Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
  • Taking personal responsibility so far as is reasonably practicable, in embedding the effective prevention and control of health care associated infections into everyday practice and applied consistently.

Specific Requirements

Essential

  • Participation in multidisciplinary health services research
  • Integrates research evidence into practice.

Desirable

  • Undertakes own research

Values

Essential

  • Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving

Responsibilities towards promoting Equality Diversity and Inclusion

Essential

  • Demonstratable understanding of Equality, Diversity, and Inclusion and/or Knowledge of NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

University College London Hospital

235 Euston Road

London

NW1 2BU


Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

University College London Hospital

235 Euston Road

London

NW1 2BU


Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Director of Pharmacy Operations

Andrea Ridley

andrea.ridley@nhs.net

Details

Date posted

10 March 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£61,927 to £68,676 a year Per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

309-UCLH-6033

Job locations

University College London Hospital

235 Euston Road

London

NW1 2BU


Supporting documents

Privacy notice

University College London Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)