Job summary
We are looking for a dynamic, enthusiastic, flexible and self-motivated leader with previous management experience to work as part of the Radiology management team in this busy Imaging department.
As part of the remit for the role, you will be expected to directly line-manage Admin Team Leaders, who manage teams of Coordinators, Booking Assistants, Administrative Assistants, Departmental PA's and Receptionists across UCH, WMS, RNTNEH and 250 Euston Road.
You will need to develop an in-depth working knowledge of all the pathways and workflows within the department. Experience of handling urgent escalations is essential as is the ability to multi-manage the various areas whilst working under pressure in a calm and collaborative manner.
Main duties of the job
As part of this role, you will need to develop strong working relationships with key stakeholders' and engage with them to improve services and help the department achieve various national targets.
Successful applicants must have:-
o Excellent communication skillso Flexibility and self-motivationo Problem solving skillso Ability to understand and pull relevant data from spread sheetso Track record of a meeting targets and deadlineso Ability to work as part of a teamo Previous experience of working with the publico Good customer care skills
This is a demanding role which will give the successful candidate an opportunity to develop their leadership skills and be part of a growing service.
If a high number of applications have been received before the closing date, we may close the application process early.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
Essential
- Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment.
- Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act .
Experience
Essential
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
- Experience of supervising a team of staff and effective leadership.
- Proven experience in service improvement and development
- A proven record of success in managing change while also developing and maintaining high standards of quality.
- An understanding and experience of staff and organisational development.
Desirable
- Previous NHS experience, or experience of working in a healthcare setting.
Skills and Abilities
Essential
- Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions.
- Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
- Quality focussed with an innovative approach and the ability to solve complex problems.
Communication
Essential
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams.
Strong negotiation and influencing skills with ability to motivate and engage individuals and teams.
Essential
- Able to work independently, managing own workload and allocating work appropriately to others.
- Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.
- Proven track record of working under pressure to strict deadlines.
Person Specification
Knowledge and Qualifications
Essential
- Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment.
- Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act .
Experience
Essential
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
- Experience of supervising a team of staff and effective leadership.
- Proven experience in service improvement and development
- A proven record of success in managing change while also developing and maintaining high standards of quality.
- An understanding and experience of staff and organisational development.
Desirable
- Previous NHS experience, or experience of working in a healthcare setting.
Skills and Abilities
Essential
- Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions.
- Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
- Quality focussed with an innovative approach and the ability to solve complex problems.
Communication
Essential
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams.
Strong negotiation and influencing skills with ability to motivate and engage individuals and teams.
Essential
- Able to work independently, managing own workload and allocating work appropriately to others.
- Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.
- Proven track record of working under pressure to strict deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
235 Euston Road
London
NW1 2BU
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
