Job summary
We are looking to appoint 2 full time (1.0 WTE) assistant service managers on a 18month fixed term contract to support the children and young people's (CYP) quality& safety and medical staffing teams at UCLH. Our post holders will support theoperational management of our medical and honorary staffing teams and thestrategic quality & safety agenda of the division. Post holders will have excellenttime-management skills, with the ability to multitask and re-prioritise in an ever-changing work environment. A team working ethos is imperative to ensure the diversity of tasks within the assistant service manager roles, are met in a timelyway to ensure that the division is improving on and continuing to deliver safe andquality car.
Main duties of the job
As part of the team, you will work with the quality & safety manager and quality & safety and medical staffing service manager, alongside other key stakeholders within the division, to support both service areas (quality & safety and medical staffing).
The postholders will be the first port of call for junior doctors, key roles will include rota development, leave requests, recruitment processes, induction, booking locums, and managing changes via electronic staff records (ESR). Additionally, post holders will support the service manager with the coordination and recruitment of staff under additional worker, honorary and observership contracts, as well as staff members under our service level agreements (SLA) and memorandum of understanding (MOU) with other trusts, such as Great Ormond Street Hospital (GOSH).
From a quality & safety perspective, the post holders will be responsible for facilitating all aspects of divisional governance which include but are not limited to preparing agendas, distributing papers, minute taking, developing and ensuring completion of action trackers; as well as supporting and providing assurance that the division is meeting local and national policies, procedures, guidelines and patient information review timelines.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
The post holders will be pivotal in supporting with incident and complaint management which may also involve leading investigations (where appropriate), and being an engagement lead, supporting staff or patients through the patient safety incident response framework (PSIRF) process. Postholders will need to be avid team players, who can also work autonomously, embracing a can-do attitude and striving for continued service improvement and positive change.
Through these posts, candidates will have the opportunity to develop valuable skills in operational management to enable progression into a wide variety of operational roles; should the post holder wish to continue to develop themselves in operational management.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
The post holders will be pivotal in supporting with incident and complaint management which may also involve leading investigations (where appropriate), and being an engagement lead, supporting staff or patients through the patient safety incident response framework (PSIRF) process. Postholders will need to be avid team players, who can also work autonomously, embracing a can-do attitude and striving for continued service improvement and positive change.
Through these posts, candidates will have the opportunity to develop valuable skills in operational management to enable progression into a wide variety of operational roles; should the post holder wish to continue to develop themselves in operational management.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
Essential
- Educated to degree level or equivalent experience
Experience
Essential
- Understanding of the principles of clinical governance and audit in a healthcare setting and the role of external bodies e.g. NICE, CQC
- Experience of effective working within a team and alone
- Excellent time management skills, with the ability to prioritise own workload and to meet deadlines
- The ability to work flexibly and adapt to change
- Previous NHS or healthcare experience
- Experience of using Microsoft Office
- Experience of working with MDT / clinical teams in a healthcare setting
- Demonstrable level of administrative experience at a high level of competence2
Desirable
- Proven experience of Clinical Governance and Clinical Audit in the NHS
- Experience of using Medirota and Electronic Health Record Systems
Skills and Abilities
Essential
- To be able to grasp new ideas and learn quickly
- The ability to maintain and respect confidentiality
- Articulate and able to encourage, enthuse and motivate others
- Database management skills
- Experience of Statistical analysis using Microsoft Office
- Able to implement improvements from analysis of local audits
- Able to lead on service improvement initiatives in local environment
- Able to articulate an awareness of risk assessment and incident reporting
- Able to identify risk issues in immediate working environment and correct where possible or report to manager
- Able to report problems as they arise and solve them where possible
Values
Essential
- Demonstrate sound understanding of what constitutes a high quality service for patients and staff
Communication
Essential
- Excellent abilities in concise and accurate report writing and presentation of information
- Able to communicate complex, sensitive or contentious information accurately and effectively at all levels of the organisation, verbally and in writing
- Able to deal professionally and sensitively with patients, staff, and public, face to face and on the telephone and in emails
Personal and People Development
Essential
- Highly organised, individual capable of diary management and co-ordination of committees
- Able to work well under pressure and work using own initiative
- Willing to develop self & undertake personal development
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Experience of customer service in a multi-cultural environment
- Knowledge and understanding of the importance of equal opportunities
Person Specification
Knowledge and Qualifications
Essential
- Educated to degree level or equivalent experience
Experience
Essential
- Understanding of the principles of clinical governance and audit in a healthcare setting and the role of external bodies e.g. NICE, CQC
- Experience of effective working within a team and alone
- Excellent time management skills, with the ability to prioritise own workload and to meet deadlines
- The ability to work flexibly and adapt to change
- Previous NHS or healthcare experience
- Experience of using Microsoft Office
- Experience of working with MDT / clinical teams in a healthcare setting
- Demonstrable level of administrative experience at a high level of competence2
Desirable
- Proven experience of Clinical Governance and Clinical Audit in the NHS
- Experience of using Medirota and Electronic Health Record Systems
Skills and Abilities
Essential
- To be able to grasp new ideas and learn quickly
- The ability to maintain and respect confidentiality
- Articulate and able to encourage, enthuse and motivate others
- Database management skills
- Experience of Statistical analysis using Microsoft Office
- Able to implement improvements from analysis of local audits
- Able to lead on service improvement initiatives in local environment
- Able to articulate an awareness of risk assessment and incident reporting
- Able to identify risk issues in immediate working environment and correct where possible or report to manager
- Able to report problems as they arise and solve them where possible
Values
Essential
- Demonstrate sound understanding of what constitutes a high quality service for patients and staff
Communication
Essential
- Excellent abilities in concise and accurate report writing and presentation of information
- Able to communicate complex, sensitive or contentious information accurately and effectively at all levels of the organisation, verbally and in writing
- Able to deal professionally and sensitively with patients, staff, and public, face to face and on the telephone and in emails
Personal and People Development
Essential
- Highly organised, individual capable of diary management and co-ordination of committees
- Able to work well under pressure and work using own initiative
- Willing to develop self & undertake personal development
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Experience of customer service in a multi-cultural environment
- Knowledge and understanding of the importance of equal opportunities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
250 Euston Road
London
NW1 2PG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
