Job summary
An exciting opportunity has arisen in the Surgical Specialties Division at University College London Hospital NHS Foundation Trust, for a talented and dynamic Service Manager to assist in the management of our Trauma and Orthopaedic service.
You will support the Assistant General manager in overseeing the operational delivery of the Elective Orthopaedic Centre at Grafton Way Building, and work closely with the wider MDT and colleagues from across the NCL Orthopaedic Network to drive improvement of clinical services amongst a wide variety of other interesting improvement projects.You will also lead administrative teams in providing excellent services to patients whilst being responsible for achieving performance targets including RTT, activity and workforce alongside managing both elective and non-elective pathways for patients.
This would be an ideal opportunity for a current service manager looking to gain experience in a busy and high performing surgical service or a driven individual that possesses the qualities needed to take their first step int service management
Main duties of the job
People Management
Lead and support administration teams in recruitment, training, appraisals, and disciplinary processes. Ensure effective service delivery, monitor patient pathways, and manage workloads. Mentor team members, promote teamwork, and address training needs. Develop staff engagement and customer service initiatives.
Financial Management
Manage staffing budget, optimize resources, and maintain financial control. Collaborate on efficiency improvements and cost-saving targets. Ensure quality controls to meet CQUIN targets and avoid financial penalties.
Contribute to business cases.
Strategic Management and Service RedesignRedesign patient pathways in Trauma & Orthopaedics to maximize resources and enhance patient care. Provide flexible theatre scheduling to optimize utilisation. Lead projects within the service and report progress.Electronic Health Record System (EHRS)Attend IT training and support EPIC developments and functionality.
Communication and Relationship Skills
Liaise professionally with hospital personnel. Resolve issues, handle queries, and manage messages. Empathize with patients during PALS and complaint investigations. Establish links with interfacing services to ensure effective patient care.
Access Targets
Lead validation of patient pathways and data quality. Oversee data quality reports and improve data with team leaders. Plan demand and capacity, manage clinic and list templates, and escalate waiting time breaches as needed.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge & Qualifications
Essential
- Educated to degree level or equivalent level of experience.
Experience
Essential
- oExperience of working within +/- the running of a busy day to day NHS service.
- oProven experience in service improvement and development.
Desirable
- oProven experience in effective management of budget and effective leadership of staff.
- oProven experience in business planning and in the development and effective implementation of complex strategic & operational plans.
- oA proven record of success in managing change while also developing and maintaining high standard.
Skills and Abilities
Essential
- oProven track record of working under pressure to strict deadlines.
- oWork co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the service.
- oExcellent IT skills
- oAn understanding and experience of staff and organisational development
Desirable
- oStrong negotiation and influencing skills with ability to motivate and engage individuals and teams.
- oA strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working.
Other
Essential
- oDemonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
- oA commitment to promoting equality and diversity in the workplace and in service delivery and development.
Person Specification
Knowledge & Qualifications
Essential
- Educated to degree level or equivalent level of experience.
Experience
Essential
- oExperience of working within +/- the running of a busy day to day NHS service.
- oProven experience in service improvement and development.
Desirable
- oProven experience in effective management of budget and effective leadership of staff.
- oProven experience in business planning and in the development and effective implementation of complex strategic & operational plans.
- oA proven record of success in managing change while also developing and maintaining high standard.
Skills and Abilities
Essential
- oProven track record of working under pressure to strict deadlines.
- oWork co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the service.
- oExcellent IT skills
- oAn understanding and experience of staff and organisational development
Desirable
- oStrong negotiation and influencing skills with ability to motivate and engage individuals and teams.
- oA strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working.
Other
Essential
- oDemonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
- oA commitment to promoting equality and diversity in the workplace and in service delivery and development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
250 Euston Road
London
NW1 2PG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
