Job summary
Respond is an integrated health service for refugees and people of all ages seeking asylum. This is an exciting role as you will be working onsite and in the community alongside the Respond team to provide healthcare for this group of patients.
This role forms a key part of the service as you will be responsible for all administrative elements of Respond. You will be required to have a level of knowledge to explain and guide your colleagues through the several complex administrative pathways we. You will work closely with your line manager, the admin lead, the Service Manager, the Clinical Operations Manager as well as Respond nurses to progress the strategy of the service.
We are currently operationalising the service, and the post-holder will provide valuable input into forging patient pathways, creating administration procedures, and developing service targets.
We expect you to be hard working, engaged and supportive towards your colleagues. You will have to learn and practice several different administrative functions and to offer feedback and suggestions to improve the service, as well as supporting the team to do the same. The patients you will be working with will be unfamiliar with the NHS and you will be expected to provide accessible and equitable care and have a key awareness of preventing health inequalities.
Main duties of the job
There are several main duties of the role:o Communication and patient liaison - dealing with potentially stressful situations with patients who may not speak English.o Coordinating care - the pathways for this service may be complicated, and this will require someone organised to ensure these patients receive great quality care.o People responsibilities - we are looking for a kind individual to join our division.o Service development - as a developing service, creativity and flexibility will be critical.
Important skillso Organisationo Communicationo Hardworkingo Receptivenesso Creativityo Kindness
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality and knowledge of the Data Protection Act.
Experience
Essential
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
Desirable
- Previous NHS experience, or experience of working in a healthcare setting.
Skills and Abilities
Essential
- Ability to make decisions in a constantly changing environment (e.g. clinic setting and the community) using judgement to deal with queries or escalate where necessary.
- Advanced keyboard skills, and competent use of IT.
- Able to deal with sensitive information with tact, diplomacy and understanding.
Values
Essential
- Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving
Communication
Essential
- Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
Personal and People Development
Essential
- Able to work independently, managing own workload, prioritising tasks and allocating work appropriately to others.
- Able to support the induction of new staff into the department, providing training to new colleagues.
- Willingness to continue to learn and develop in the role, taking part in learning and development activities in line with the Trust's Admin Staff learning and development framework
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Commitment and understanding to equality, diversity, and inclusion.
- Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties.
Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:
Essential
- Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
- Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
- Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.
Desirable
- Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal.
Specific Requirements
Essential
- Awareness of specific challenges to accessing healthcare that people seeking asylum and refugees face.
- Passionate about ensuring equal access to healthcare
Person Specification
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality and knowledge of the Data Protection Act.
Experience
Essential
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
Desirable
- Previous NHS experience, or experience of working in a healthcare setting.
Skills and Abilities
Essential
- Ability to make decisions in a constantly changing environment (e.g. clinic setting and the community) using judgement to deal with queries or escalate where necessary.
- Advanced keyboard skills, and competent use of IT.
- Able to deal with sensitive information with tact, diplomacy and understanding.
Values
Essential
- Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving
Communication
Essential
- Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
Personal and People Development
Essential
- Able to work independently, managing own workload, prioritising tasks and allocating work appropriately to others.
- Able to support the induction of new staff into the department, providing training to new colleagues.
- Willingness to continue to learn and develop in the role, taking part in learning and development activities in line with the Trust's Admin Staff learning and development framework
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Commitment and understanding to equality, diversity, and inclusion.
- Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties.
Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:
Essential
- Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
- Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
- Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.
Desirable
- Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal.
Specific Requirements
Essential
- Awareness of specific challenges to accessing healthcare that people seeking asylum and refugees face.
- Passionate about ensuring equal access to healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
235 Euston Road
London
NW1 2BU
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
