Administration Assistant

Job summary

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

Administrative processes underpin all of our clinical activity at UCLH, which means our dedicated and enthusiastic patient administration workforce are vital to the delivery first-class care.

The Administration Assistant role is a 0.5WTE post based in Queen Square, Hospital for Neurology and Neurosurgery, and will manage the administration supporting the Inflammatory Peripheral Nerve. This role will apply expert knowledge of patient pathway and administrative procedures to provide the delivery of a high quality, effective, and efficient service for both the multidisciplinary team and patients, with a focus on delivering a positive patient experience, and excellent customer service.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Main duties of the job

• Support with the management of incoming patient referrals, ensuring appointments are booked within a timely manner in line with the Elective Access Policy.
• Ensure patient information is correct and/or updated on Electronic Health Records system.
• Input all incoming and outgoing correspondence within a timely manner and onto the electronic health records.
• Communicate with clinicians and patients in a clear and effective manner, forwarding on queries to the appropriate team members.
• Collate and provide required patient information at the request of clinical teams.
• Resolve simples queries, using own judgement to determine when to pass on queries to clinical or management teams.
• Adhere to all Trustwide policies and protocols to ensuring working effectively and efficiently.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.