Job summary
The Medical Specialties Division is looking to recruit 1 full time Administration Coordinator to work within the Rheumatology administration team.
The postholder will have key working relationships with all members of the administrative and clinical teams including medical staff, nursing staff and support workers. They will act as the first point of contact in communication with patients, GPs and other internal and external hospital staff.
Main duties of the job
The postholder will be responsible for escalating and troubleshooting issues to the Administration Supervisor and will contribute to the efficient running of the department. The post holder will be required to cross cover where appropriate within the Rheumatology service.
The post holder will need to have the ability to manage a busy and varied workload. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge & Qualifications
Essential
- Educated to GCSE level or equivalent, including Grade C or higher in English.
Desirable
- NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent qualification or experience.
Experience
Essential
- Demonstrable level of administrative experience at a high level of competence acquired through both training and experience
- Experience of working in a customer focused service preferably in a multi-cultural environment
Desirable
Communication
Essential
- Able to communicate accurately and effectively with patients and colleagues. verbally and in writing.
- Understands importance of maintaining Confidentiality and Data Protection.
Personal And People Development
Essential
- Demonstrates understanding of own role within the team
- Able to induct new staff into your area of work.
Health, Safety And Security
Essential
- Able to identify risks and resolve or report them.
Service Improvement
Essential
- Able to identify and contribute to service improvement appropriate to the work area.
Quality
Essential
- Demonstrate sound understanding of what constitutes a high quality service for patients and ensure junior staff are made aware of this
Information processing
Essential
- Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint.
Desirable
- Experience of working with hospital databases.
Information Collection & Analysis
Desirable
- Able to collate datasets and present in a logical format.
Specific requirements
Essential
- Flexible approach to shift patterns and location
- Able to work flexible hours
Person Specification
Knowledge & Qualifications
Essential
- Educated to GCSE level or equivalent, including Grade C or higher in English.
Desirable
- NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent qualification or experience.
Experience
Essential
- Demonstrable level of administrative experience at a high level of competence acquired through both training and experience
- Experience of working in a customer focused service preferably in a multi-cultural environment
Desirable
Communication
Essential
- Able to communicate accurately and effectively with patients and colleagues. verbally and in writing.
- Understands importance of maintaining Confidentiality and Data Protection.
Personal And People Development
Essential
- Demonstrates understanding of own role within the team
- Able to induct new staff into your area of work.
Health, Safety And Security
Essential
- Able to identify risks and resolve or report them.
Service Improvement
Essential
- Able to identify and contribute to service improvement appropriate to the work area.
Quality
Essential
- Demonstrate sound understanding of what constitutes a high quality service for patients and ensure junior staff are made aware of this
Information processing
Essential
- Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint.
Desirable
- Experience of working with hospital databases.
Information Collection & Analysis
Desirable
- Able to collate datasets and present in a logical format.
Specific requirements
Essential
- Flexible approach to shift patterns and location
- Able to work flexible hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
