Job summary
An exciting opportunity has arisen within the Head & Neck department at UCLH for enthusiastic, confident and motivated MDT Coordinator to join a well-established and supportive administrative team.
This is a full-time permanent Band 5 role in the Head & Neck team, which sits within the Division of Surgical Specialities.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Main duties of the job
The post holder will be an essential part of the Head & Neck admin team, providing high quality facilitation and co-ordination of the multidisciplinary (MDT) team meetings. They will have a strong role in managing an effective patient pathway for cancer patients from referral through to diagnosis and treatment, ensuring the delivery of Cancer Waiting Time Targets.
The MDT coordinator has key working relationships with patients & carers, GPs and members of the internal administrative team and clinical teams including managers, administrators, nursing and medical staff, allied health professionals and support workers. They will frequently liaise with a range of staff internally and externally across the Trust and with partner and external other NHS Trusts organisations.
This role includes line management duties for 1x B4 MDT Assistant, will require some on-site working and cross cover where required.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge & Qualifications
Essential
- a.Degree or equivalent experience or equivalent training and experience of administrative procedures
- b.NVQ Level 4 in Healthcare, Customer Care of Business Admin or equivalent
- c.Experience of range of computerised software
- d.Understanding of medical terminology
2.Experience
Essential
- a.Demonstrable level of administrative experience at a high level of competence acquired through both training and experience
- b.Demonstrable experience of working in an office environment
- c.Previous NHS or healthcare experience
Communication
Essential
- Able to communicate complex, sensitive or contentious information accurately and effectively with patients and at all levels of the organisation, verbally and in writing
- Able to support and reassure patients/carers in distress
- Able to persuade, motivate, negotiate to gain cooperation
- Show tact, empathy and reassurance with contentious information
- Understands importance of maintaining confidentiality
Personal And People Development
Essential
- Works on own initiative, is managed rather than supervised
Service Improvement
Essential
- Able to supervise and deliver administrative and clerical duties appropriate to the work area
Quality
Essential
- Demonstrates sound understanding of what constitutes a high quality service for patients
Equality & Diversity
Essential
- Experience of customer service in a multi-cultural environment
- Knowledge and understanding of the importance of equal opportunities
- Demonstrates understanding of importance of maintaining privacy and dignity
Information processing
Essential
- Demonstrates use of IT packages including Microsoft Word, Outlook, Excel and Powerpoint
- Demonstrates standard keyboard skills
Desirable
- Experience of working with hospital databases
Person Specification
Knowledge & Qualifications
Essential
- a.Degree or equivalent experience or equivalent training and experience of administrative procedures
- b.NVQ Level 4 in Healthcare, Customer Care of Business Admin or equivalent
- c.Experience of range of computerised software
- d.Understanding of medical terminology
2.Experience
Essential
- a.Demonstrable level of administrative experience at a high level of competence acquired through both training and experience
- b.Demonstrable experience of working in an office environment
- c.Previous NHS or healthcare experience
Communication
Essential
- Able to communicate complex, sensitive or contentious information accurately and effectively with patients and at all levels of the organisation, verbally and in writing
- Able to support and reassure patients/carers in distress
- Able to persuade, motivate, negotiate to gain cooperation
- Show tact, empathy and reassurance with contentious information
- Understands importance of maintaining confidentiality
Personal And People Development
Essential
- Works on own initiative, is managed rather than supervised
Service Improvement
Essential
- Able to supervise and deliver administrative and clerical duties appropriate to the work area
Quality
Essential
- Demonstrates sound understanding of what constitutes a high quality service for patients
Equality & Diversity
Essential
- Experience of customer service in a multi-cultural environment
- Knowledge and understanding of the importance of equal opportunities
- Demonstrates understanding of importance of maintaining privacy and dignity
Information processing
Essential
- Demonstrates use of IT packages including Microsoft Word, Outlook, Excel and Powerpoint
- Demonstrates standard keyboard skills
Desirable
- Experience of working with hospital databases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
