Job summary
This post is based at the National Hospital for Neurology and Neurosurgery (NHNN) in London UK with a start date of 23rd September 2024.
The National Hospital for Neurology and Neurosurgery is the largest division within the Specialist Hospitals Board of the University College Hospital Foundation NHS Trust. NHNN is an internationally renowned hospital for clinical practice and world-class clinical research in neurosciences. It is also closely associated with the Institute of Neurology (ION). Together, NHNN and ION are regarded as the premier neurosciences centre in the UK. In addition to Neurology and Neurosurgery, the NHNN provides comprehensive services in Neuro-rehabilitation, Neuro-critical care and Neuropsychiatry. The NHNN receives secondary, tertiary and quaternary referrals from across the UK and internationally.
Due to the high volume of applications we have received, we need to close this advert earlier than previously advertised. This advert will now close on Monday 22th July 2024 at Midnight.
We apologise for any inconvenience this may cause.
Main duties of the job
This role is concerned with supporting, evaluating and leading staff to provide a quality service which is efficient, stays within financial constraints and provides high levels of user satisfaction. The postholder will act with autonomy for day-to-day management of the administration staff within their remit and will lead and mentor non-clinical staff to ensure an excellent level of customer service.
The service manager will be an excellent communicator and have good organisational skills. They will oversee the day to day running of their services, managing demand and capacity, overseeing RTT and support with service developments and improvements.
The post-holder will have the opportunity to contribute to more senior level projects with the support of the Queen Square Divisional Management team.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
At UCLH, we have a real One Team ethos, and our values safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
At UCLH, we have a real One Team ethos, and our values safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Person Specification
Knowledge and Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent experience
Experience
Essential
- Previous managerial experience in a large and complex organisation preferably within the NHS
- Proven experience in effective management of budget and effective leadership of staff
Desirable
- Proven experience in service improvement and development
- Proven experience in business planning and in the development and effective leadership implementation of complex strategic & operational plans
- A proven record of success in managing change while also developing and maintaining high standards of quality
Skills and Abilities
Essential
- Proven track record of working under pressure to strict deadlines
- Ability to prioritise effectively.
- The ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate.
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
Desirable
- Quality focussed with an innovative approach and the ability to solve complex problems
- Excellent IT skills
- An understanding and experience of staff and organisational development
- Evidence of political awareness and sensitivity to the high profile of the Trust
Communication
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Person Specification
Knowledge and Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent experience
Experience
Essential
- Previous managerial experience in a large and complex organisation preferably within the NHS
- Proven experience in effective management of budget and effective leadership of staff
Desirable
- Proven experience in service improvement and development
- Proven experience in business planning and in the development and effective leadership implementation of complex strategic & operational plans
- A proven record of success in managing change while also developing and maintaining high standards of quality
Skills and Abilities
Essential
- Proven track record of working under pressure to strict deadlines
- Ability to prioritise effectively.
- The ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate.
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
Desirable
- Quality focussed with an innovative approach and the ability to solve complex problems
- Excellent IT skills
- An understanding and experience of staff and organisational development
- Evidence of political awareness and sensitivity to the high profile of the Trust
Communication
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
National Hospital for Neurology & Neurosurgery (UCLH)
Queen Square
London
WC1N 3BG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
