Job summary
We are looking for a dynamic, motivated and talented General Manager to join the Acute Medical Unit and Same Day Emergency Care Unit at UCLH.
The postholder will be predominantly responsible for the acute medicine inpatient services and the same day emergency care unit as well as the outpatient service.
Main duties of the job
The successful candidate will have strong operational management experience and will be expected to learn and develop withing the role as well as provide operational leadership for the Emergency Services Division. The postholder will be responsible for the day to day running of the service, effective management of budgets, workforce, performance and service improvements.
Candidates should have experience of working closely with multidisciplinary teams, leading service developments, data management and staff management. We are looking for a leader who can demonstrate effective communication skills, team working, excellent problem-solving abilities and strong values based in line with the UCLH Trust values.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge & Qualifications
Essential
- Management Degree or able to demonstrate significant level of equivalent experience
- A clear understanding of the components of Clinical Governance and how these contribute to an integrated and quality driven service
Desirable
- A formal post graduate qualification, ideally in management or equivalent senior level experience
Experience
Essential
- Significant experience at Operational level in a hospital / complex organisational environment.
- Proven experience in effective management of budget and effective leadership of staff
- A proven record of success in managing change while also developing and maintaining high standards of quality.
Desirable
- Significant previous clinical experience within an Emergency Department or emergency services environment.
- Proven experience in business planning and in the development and effective implementation of complex strategic & operational plans.
Skills & Abilities
Essential
- Quality focus with an innovative approach and the ability to solve complex problems
- Proven knowledge skills in successful management of change
Communication
Essential
- Excellent communication skills, including the ability to liaise, negotiate and influence effectively at Divisional management and all senior levels.
- Proven ability to present ideas clearly and succinctly - both verbally (including presentations) and in writing.
Personal & people development
Essential
- Ability to develop and implement hospital policies within area a healthcare setting
- Ability to prioritise work programs in the face of competing demands
- An understanding and experience of staff and organisational development.
- A good understanding of the changing NHS environment
Quality and service improvement
Essential
- Ability to prioritise work programs in the face of competing demands
Information processing (IT skills)
Essential
- Excellent IT skills with ability to use all Microsoft Office applications.
- Able to interpret complex information in order to act upon and disseminate to others
- Worked on projects to deliver change and performance
Personal Qualities
Essential
- Ability to stay calm under pressure and make rational decisions, motivate influence and negotiate change, act as a role model, and be determined to achieve the best possible outcome
- Organised & methodical
- Able to communicate with staff at all levels and a facilitative and inclusive approach to management.
- Flexible approach to work
Other requirements, including:
Essential
- Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development
Person Specification
Knowledge & Qualifications
Essential
- Management Degree or able to demonstrate significant level of equivalent experience
- A clear understanding of the components of Clinical Governance and how these contribute to an integrated and quality driven service
Desirable
- A formal post graduate qualification, ideally in management or equivalent senior level experience
Experience
Essential
- Significant experience at Operational level in a hospital / complex organisational environment.
- Proven experience in effective management of budget and effective leadership of staff
- A proven record of success in managing change while also developing and maintaining high standards of quality.
Desirable
- Significant previous clinical experience within an Emergency Department or emergency services environment.
- Proven experience in business planning and in the development and effective implementation of complex strategic & operational plans.
Skills & Abilities
Essential
- Quality focus with an innovative approach and the ability to solve complex problems
- Proven knowledge skills in successful management of change
Communication
Essential
- Excellent communication skills, including the ability to liaise, negotiate and influence effectively at Divisional management and all senior levels.
- Proven ability to present ideas clearly and succinctly - both verbally (including presentations) and in writing.
Personal & people development
Essential
- Ability to develop and implement hospital policies within area a healthcare setting
- Ability to prioritise work programs in the face of competing demands
- An understanding and experience of staff and organisational development.
- A good understanding of the changing NHS environment
Quality and service improvement
Essential
- Ability to prioritise work programs in the face of competing demands
Information processing (IT skills)
Essential
- Excellent IT skills with ability to use all Microsoft Office applications.
- Able to interpret complex information in order to act upon and disseminate to others
- Worked on projects to deliver change and performance
Personal Qualities
Essential
- Ability to stay calm under pressure and make rational decisions, motivate influence and negotiate change, act as a role model, and be determined to achieve the best possible outcome
- Organised & methodical
- Able to communicate with staff at all levels and a facilitative and inclusive approach to management.
- Flexible approach to work
Other requirements, including:
Essential
- Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospitals
250 Euston Road
London
NW1 2PG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
