Job summary
UCLH Integrated Care Operations Service
Administrator/Duty Worker - Homeless Intermediate Care Service (HICS)
An exciting opportunity has arisen for a suitably qualified and experienced staff member to join a service within the UCLH Integrated Care Operations Division. We are seeking a highly committed and motivated individual who will ensure that we provide an effective team with the continued development of the inclusion health service called the Homeless Intermediate Care Team (HICT). HICT forms part of the NCL Out of Hospital Care Model (OOHCM). The NCL OOCHM is one of seventeen pilot sites across England funded by the Department of Health and Social Care (DHSC), supporting people experiencing homelessness with health and social care support and temporary accommodation after being discharged from hospital.
Main duties of the job
The Administrator/Duty Worker will play a central role in supporting the management of administration and coordination of the MDT and services, as well as engagement with a wide range of stakeholders internally and externally to UCLH. The role will also require a high level of relationship building and collaboration with the UCLH HIC team, Integrated Discharge Teams (IDTs) across NCL, Hostel managers, hostel staff, peer workers, outreach homeless services and charity and voluntary sector organisations.
As a result, the role will require the ability to work innovatively and in a flexible manner to support with the delivery of the service, with support from senior managers.
The post is fixed term to 31st March 2025
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
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University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
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National Hospital for Neurology and Neurosurgery
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Royal National ENT and Eastman Dental Hospitals
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University College Hospital Grafton Way Building
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Royal London Hospital for Integrated Medicine
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University College Hospital Macmillan Cancer Centre
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The Hospital for Tropical Diseases
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University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge and Qualifications
Essential
- NVQ Level 3 or equivalent relevant experience / HSC Diploma Level 3 Advanced / Higher apprenticeship Level 3
Experience
Essential
- Experience in carrying out assigned duties after training
- Working in a team
- Working in a Health Care or related setting
- Good standard of written and spoken English
- Experience of working with inclusion health population e.g. those experiencing homelessness
Communication
Essential
- Able to deal with the public in person and on the phone
- Able to support and reassure patients/carers in distress
- Understands importance of maintaining confidentiality
Person and People Development
Essential
- Demonstrates understanding of own role within the team
Health, Safety and Security
Essential
- Understand importance of infection control
Service Improvement
Essential
- Ability to carry out administrative and clerical duties appropriate to the work area
Quality
Essential
- Able to maintain resources efficiently and effectively
Equality and Diversity
Essential
- Knowledge and understanding of the importance of equal opportunities
- Demonstrates understanding of importance of maintaining privacy and dignity
Desirable
- Experience of giving care in a multi-cultural environment
Enablement to address health and wellbeing needs
Essential
- Understands importance of Health Promotion
Provision of care to meet health and wellbeing needs / Information processing
Essential
- Able to provide essential care for patients as directed
- Able to carry out clinical procedures as required
- Prepared to use a computer/ learn how to use a computer to record information
Person Specification
Knowledge and Qualifications
Essential
- NVQ Level 3 or equivalent relevant experience / HSC Diploma Level 3 Advanced / Higher apprenticeship Level 3
Experience
Essential
- Experience in carrying out assigned duties after training
- Working in a team
- Working in a Health Care or related setting
- Good standard of written and spoken English
- Experience of working with inclusion health population e.g. those experiencing homelessness
Communication
Essential
- Able to deal with the public in person and on the phone
- Able to support and reassure patients/carers in distress
- Understands importance of maintaining confidentiality
Person and People Development
Essential
- Demonstrates understanding of own role within the team
Health, Safety and Security
Essential
- Understand importance of infection control
Service Improvement
Essential
- Ability to carry out administrative and clerical duties appropriate to the work area
Quality
Essential
- Able to maintain resources efficiently and effectively
Equality and Diversity
Essential
- Knowledge and understanding of the importance of equal opportunities
- Demonstrates understanding of importance of maintaining privacy and dignity
Desirable
- Experience of giving care in a multi-cultural environment
Enablement to address health and wellbeing needs
Essential
- Understands importance of Health Promotion
Provision of care to meet health and wellbeing needs / Information processing
Essential
- Able to provide essential care for patients as directed
- Able to carry out clinical procedures as required
- Prepared to use a computer/ learn how to use a computer to record information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
250 Euston Road
London
NW1 2PG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
