Job summary
o The post holder will be responsible for assessing patient's eligibility for hospital transport as set by NHS England.o As a Transport Assessment Officer you will be expected to maintain a customer focused approach while responding to patient queries and assisting with all transport related queries. You are required to build a positive outcome for all our transport patients.o This post will bring you into contact with Patients, relatives and Internal Staff, it is essential that you have excellent communication, listening and interpersonal skills.o This role offers a great opportunity for a self-motivated individual who is looking for variety and a degree of autonomy. If you thrive on being busy and meeting challenges then this is the role for you!
As a member of the transport assessment team you will be required to undertake accurate and standardised assessment of patient's eligibility for non emergency patient transport (NEPTS) as set out by NHSE. You will work as part of the assessment team and in partnership with our transport provider to ensure patients journeys are planned and delivered in an effective and efficient way. You will be required to answer phone calls and emails pertaining to transport related queries.
Main duties of the job
As an Assessment Officer you will have a direct impact on patient experience and outcome which is essential to the functioning of the service. As a centre of excellence you will offer a person centred approach to patient's independence and well-being.
Provide a courteous and efficient Transport booking service to all users adhering to departmental guidelines. This will include working with patients, GP practices and all internal stakeholders to achieve a positive outcome for service users.
Assess patients against transport eligibility criteria by following the departmental procedureAnd advise patients of alternative methods to get to hospital if they do not meet the criteria.
Keep patients informed about their transport provision providing them the support they require.
Work together with our transport contract's staff and our transport liaison officer to provide a seamless transport service.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education and world-class research.
We provide first-class acute and specialist services across eight sites:
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University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
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National Hospital for Neurology and Neurosurgery
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Royal National ENT and Eastman Dental Hospitals
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University College Hospital Grafton Way Building
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Royal London Hospital for Integrated Medicine
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University College Hospital Macmillan Cancer Centre
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The Hospital for Tropical Diseases
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University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, including Grade C or higher in English
Desirable
- NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent
Experience
Essential
- Proven experience of working in a customer focused environment
Desirable
- Previous NHS or healthcare experience
Skills and Abilities
Essential
- Competent with software programmes including Microsoft Word, Outlook, and Excel
- Maintain Transport database and apply eligibility criteria to ensure only patients who meet it are provided transport and reduce misuse.
- Demonstrate sound understanding of what constitutes a high quality service for patients
Desirable
- Experience of working with hospital databases
Values
Essential
- a.Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving
Communication
Essential
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Able to deal with the public in person and on the phone
- Able to support and reassure patients/carers in distress
Personal and People Development
Essential
- Demonstrates understanding of own role within the team
- Willing to produce a personal development plan with manager
- Willing to develop self & undertake in-house training
Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:
Essential
- Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
- Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
- Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
- Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.
Specific Requirements
Essential
- Flexible approach to shift patterns.
- Physically capable to provide assistance to patients when required
- Able to carry out administrative and clerical duties appropriate to the work area.
Desirable
- Able to support on service improvement initiatives in local environment.
Person Specification
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, including Grade C or higher in English
Desirable
- NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent
Experience
Essential
- Proven experience of working in a customer focused environment
Desirable
- Previous NHS or healthcare experience
Skills and Abilities
Essential
- Competent with software programmes including Microsoft Word, Outlook, and Excel
- Maintain Transport database and apply eligibility criteria to ensure only patients who meet it are provided transport and reduce misuse.
- Demonstrate sound understanding of what constitutes a high quality service for patients
Desirable
- Experience of working with hospital databases
Values
Essential
- a.Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving
Communication
Essential
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Able to deal with the public in person and on the phone
- Able to support and reassure patients/carers in distress
Personal and People Development
Essential
- Demonstrates understanding of own role within the team
- Willing to produce a personal development plan with manager
- Willing to develop self & undertake in-house training
Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:
Essential
- Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
- Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
- Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
- Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.
Specific Requirements
Essential
- Flexible approach to shift patterns.
- Physically capable to provide assistance to patients when required
- Able to carry out administrative and clerical duties appropriate to the work area.
Desirable
- Able to support on service improvement initiatives in local environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
