Job summary
This is an exciting opportunity for someone interested in supporting our Electronic Health Record (Epic) training team. We are looking for a skilled, experienced and enthusiastic administrator to join our innovative Epic Training team.Patients are at the centre of everything we do. Our Electronic Health Record - Epic - helps to ensure that we continue to get better at delivering services and treatment plans designed around patient needs. Our vision is to create a digitally enabled organisation that supports the delivery of efficient and effective patient care, achieved through easy-to-use systems that provide staff and patients with access to the right information, in the right place, at the right time. To help us to achieve this vision, we are looking for passionate individuals to join our training team.
Main duties of the job
As an Epic Training Administrator you will support the Epic training team in scheduling training, booking people into training and providing administrative support to the team.We are looking for a friendly, enthusiastic team member who can adapt to this fast-paced and broad role. Applicants will require strong administrative skills and the ability to troubleshoot and adjust priorities quickly to the rapidly changing needs of a large teaching hospital.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
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University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
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National Hospital for Neurology and Neurosurgery
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Royal National ENT and Eastman Dental Hospitals
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University College Hospital Grafton Way Building
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Royal London Hospital for Integrated Medicine
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University College Hospital Macmillan Cancer Centre
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The Hospital for Tropical Diseases
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University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
Essential
- Experience of working in a busy office environment.
- Experience of responding to queries in a timely and accurate way.
- Experience of data inputting and maintaining manual records systems.
- Experience of working in an education team
Desirable
Skills and Abilities
Essential
- Able to organise own workload to ensure quality standards and deadlines are met
- Able to draft basic standard reports and correspondence
- Able to provide first line information to managers and staff, sign posting where information is available.
- Able to respond to telephone queries and provide accurate advice and guidance
- Ability to plan and coordinate an induction programme for up to 250 new starters at peak periods at 3000 staff per year
- Able to work as part of a team, to ensure all work activities are completed in a timely and accurate way.
- Proficient in the use of IT systems and Microsoft packages including maintaining electronic recording processes and search functionality
- Ability to keep and maintain good records and understand the importance of following agreed administrative procedures.
- Excellent organisational skills and attention to detail
- Excellent time keeping
Communication
Essential
- Excellent customer service and interpersonal skills.
- Good written and verbal skills.
- Excellent attitude and behaviour with the ability to live the trust values.
Person Specification
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
Essential
- Experience of working in a busy office environment.
- Experience of responding to queries in a timely and accurate way.
- Experience of data inputting and maintaining manual records systems.
- Experience of working in an education team
Desirable
Skills and Abilities
Essential
- Able to organise own workload to ensure quality standards and deadlines are met
- Able to draft basic standard reports and correspondence
- Able to provide first line information to managers and staff, sign posting where information is available.
- Able to respond to telephone queries and provide accurate advice and guidance
- Ability to plan and coordinate an induction programme for up to 250 new starters at peak periods at 3000 staff per year
- Able to work as part of a team, to ensure all work activities are completed in a timely and accurate way.
- Proficient in the use of IT systems and Microsoft packages including maintaining electronic recording processes and search functionality
- Ability to keep and maintain good records and understand the importance of following agreed administrative procedures.
- Excellent organisational skills and attention to detail
- Excellent time keeping
Communication
Essential
- Excellent customer service and interpersonal skills.
- Good written and verbal skills.
- Excellent attitude and behaviour with the ability to live the trust values.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
