Job summary
Do you want to help make a positive difference to the ward environment for our patients and their families working within a large multidisciplinary team? Are you used to working in a busy environment with previous experience of customer or patient care? Is communication your strong point and do you have the ability to meet the needs of our diverse staff and patient population?
T09s is looking for a friendly, positive thinking, organised and motivated individual to work as a housekeeper on our ward. A keen interest in resource management and green initiatives are vital to meet our sustainability agenda.
Main duties of the job
T09s is a busy 18-bedded acute medical ward with a diverse mix of acuity and complexity of patients. T09s ward is led by one Ward Sister and 2 Deputies. Staff work across the south side of the floor and across all specialities.
T09s prides itself on a strong and supportive Multi-disciplinary Team, our focus is always to provide the best possible patient care and our team values reflect those of the Trust: Safety, Kindness, Teamwork and Improving.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
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University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
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National Hospital for Neurology and Neurosurgery
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Royal National ENT and Eastman Dental Hospitals
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University College Hospital Grafton Way Building
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Royal London Hospital for Integrated Medicine
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University College Hospital Macmillan Cancer Centre
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The Hospital for Tropical Diseases
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University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge and Qualifications
Essential
- Understanding of routine work procedures gained through induction or on the job training
Desirable
- Knowledge of basic food hygiene
Experience
Essential
- Experience in carrying out assigned duties after training
- Working in a team
- Good standard of written and spoken English
- Previous experience in a customer service/catering environment
Communication
Essential
- Able to communicate accurately and effectively with patients and colleagues
- Able to deal with the public in person and on the phone
- Calm under pressure
- Understands importance of maintaining confidentiality
Personal and People Development
Essential
- Demonstrates understanding of own role within the team
Health, Safety And Security
Desirable
- Knowledge of relevant Health & Safety issues
Service Improvement
Essential
- Able to carry out administrative and clerical duties appropriate to the work area
- Customer service orientated
Quality
Essential
- Able to maintain resources efficiently and effectively
Equality and Diversity
Essential
- Knowledge and understanding of the importance of equal opportunities
- Demonstrates understanding of importance of maintaining privacy and dignity
Desirable
- Experience of working in a multi-cultural environment
Environments and Buildings
Essential
- Able to prioritise and use initiative
- Able to multitask effectively
Information processing
Essential
Desirable
- Knowledge of e-mail, Word and spreadsheets
Person Specification
Knowledge and Qualifications
Essential
- Understanding of routine work procedures gained through induction or on the job training
Desirable
- Knowledge of basic food hygiene
Experience
Essential
- Experience in carrying out assigned duties after training
- Working in a team
- Good standard of written and spoken English
- Previous experience in a customer service/catering environment
Communication
Essential
- Able to communicate accurately and effectively with patients and colleagues
- Able to deal with the public in person and on the phone
- Calm under pressure
- Understands importance of maintaining confidentiality
Personal and People Development
Essential
- Demonstrates understanding of own role within the team
Health, Safety And Security
Desirable
- Knowledge of relevant Health & Safety issues
Service Improvement
Essential
- Able to carry out administrative and clerical duties appropriate to the work area
- Customer service orientated
Quality
Essential
- Able to maintain resources efficiently and effectively
Equality and Diversity
Essential
- Knowledge and understanding of the importance of equal opportunities
- Demonstrates understanding of importance of maintaining privacy and dignity
Desirable
- Experience of working in a multi-cultural environment
Environments and Buildings
Essential
- Able to prioritise and use initiative
- Able to multitask effectively
Information processing
Essential
Desirable
- Knowledge of e-mail, Word and spreadsheets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospitals
235 Euston Road
London
NW1 2BU
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
