Job summary
We are looking for an enthusiastic and well-motivated senior pharmacy assistant to assist the Pharmacy Distribution Services Manager and Head of Pharmacy Operations with the provision of pharmacy distribution services to patients and staff across the Outsourced Dispensaries at UCLH.
The successful candidate will work with the senior staff at PB&DC to assist with the overall running of the service to Lloyds and in establishing the distribution service as an NHS best practice reference site.
Main duties of the job
Key responsibilities will be:
- To ensure the supply of medicines to the outsourced UCH dispensaries in a safe, effective and timely manner.
- To chase complicated and problematic to-follows orders every day, liaising with various internal and external teams as deemed necessary to expedite the orders.
- To be flexible and adjust their daily work plan to accommodate resources needed to process incoming to-follows stock.
- To respond to queries and complaints immediately and adapt daily priorities accordingly.
- To receive medicinal orders from a range of pharmaceutical suppliers and ensure they are checked off accurately and securely stored in the correct location.
- To participate in the provision of a safe, efficient and timely pharmaceutical distribution service to all departments and customers, this involves the need to prioritise for picking, checking and assembly ready for dispatch to pharmacy departments, wards, ITU, theatres, external hospitals, etc.
- To efficiently use the pharmacy computer system to manage stock control and assist in the maintenance of accurate stock levels and investigations for stock level discrepancies.
This job is based in a warehouse environment, not a Hospital. You must be physically fit to be on your feet all day and move very heavy stock as required throughout the day.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge and Qualifications
Essential
- To hold a NVQ L2 in pharmacy services
- GCSE English and Maths or equivalent
- Good standard of written and spoken English
- Previous training on COSHH
- Previous customer care training
- Accredited to perform final accuracy check on Pharmaceutical stock orders, including Controlled Drugs
- Accredited to receive Pharmaceutical stock orders, including Controlled Drugs
Experience
Essential
- Previous experience of working in a Pharmacy/Distribution related job for at least 3 years as a supervisor
- Manual handling experience and training
- Experience of stock take and audits
- Previous experience of supervising
- Previous experience of training others
- Previous experience of working with a pharmacy computer system
- Previous experience of MHRA inspections
Desirable
- Experience of working with Flammable stock and Cytotoxic's
- Previous experience of recruitment and selection of staff
Skills and Abilities
Essential
- Ability to cope with stressful situations
- Demonstrated ability to prioritise own daily tasks and those of others to help ensure an efficient service
- Demonstrated ability to be punctual and have good time keeping skills
- Demonstrated ability to work as part of and lead a team
Communication
Essential
- Demonstrate good written, verbal communication and listening skills
- Ability to work on own and resolve queries from customers
- Demonstrated ability to follow written and verbal instruction, understanding the importance of following SOP's
- Understands the importance of maintaining confidentiality
- Demonstrated ability to communicate more complex information effectively using clear written and spoken English and overcome barriers to understanding
Personal and People Development
Essential
- Demonstrated ability to prioritise and organise routine daily tasks using own initiative, whilst supervising and leading a team
- Willing to develop and undertake in-house study
- Able to train, supervise and motivate self and others
Desirable
- Demonstrated ability to plan, deliver, organise and review competency based training assessment
Quality and service improvement
Essential
- Understanding the importance of maintaining a clean and organised working environment
- Excellent problem solving skills
Desirable
- Able to pass on ideas to manager on improvements of services
- Demonstrated ability to solve more complex problems as indicated in the job description
Specific Requirements
Essential
- Demonstrated ability to show attention to detail whilst under pressure and maintain high standards
- Ability to develop new stock control processes
- Understands Key Performance Indicators (KPI's)
- Demonstrates ability to regularly throughout the day lift heavy boxes (15-20kg) safely following health and safety guidelines
- Ability to move cages and trollies weighing over 60-200kg regularly throughout the day, safely following health and safety guidelines
Information processing
Essential
- Complex pharmacy computer and IT skills including: Email, word processing, excel, accurate data entry
- Demonstrated ability to clearly and accurately complete complex routine and non-routine documentation
Person Specification
Knowledge and Qualifications
Essential
- To hold a NVQ L2 in pharmacy services
- GCSE English and Maths or equivalent
- Good standard of written and spoken English
- Previous training on COSHH
- Previous customer care training
- Accredited to perform final accuracy check on Pharmaceutical stock orders, including Controlled Drugs
- Accredited to receive Pharmaceutical stock orders, including Controlled Drugs
Experience
Essential
- Previous experience of working in a Pharmacy/Distribution related job for at least 3 years as a supervisor
- Manual handling experience and training
- Experience of stock take and audits
- Previous experience of supervising
- Previous experience of training others
- Previous experience of working with a pharmacy computer system
- Previous experience of MHRA inspections
Desirable
- Experience of working with Flammable stock and Cytotoxic's
- Previous experience of recruitment and selection of staff
Skills and Abilities
Essential
- Ability to cope with stressful situations
- Demonstrated ability to prioritise own daily tasks and those of others to help ensure an efficient service
- Demonstrated ability to be punctual and have good time keeping skills
- Demonstrated ability to work as part of and lead a team
Communication
Essential
- Demonstrate good written, verbal communication and listening skills
- Ability to work on own and resolve queries from customers
- Demonstrated ability to follow written and verbal instruction, understanding the importance of following SOP's
- Understands the importance of maintaining confidentiality
- Demonstrated ability to communicate more complex information effectively using clear written and spoken English and overcome barriers to understanding
Personal and People Development
Essential
- Demonstrated ability to prioritise and organise routine daily tasks using own initiative, whilst supervising and leading a team
- Willing to develop and undertake in-house study
- Able to train, supervise and motivate self and others
Desirable
- Demonstrated ability to plan, deliver, organise and review competency based training assessment
Quality and service improvement
Essential
- Understanding the importance of maintaining a clean and organised working environment
- Excellent problem solving skills
Desirable
- Able to pass on ideas to manager on improvements of services
- Demonstrated ability to solve more complex problems as indicated in the job description
Specific Requirements
Essential
- Demonstrated ability to show attention to detail whilst under pressure and maintain high standards
- Ability to develop new stock control processes
- Understands Key Performance Indicators (KPI's)
- Demonstrates ability to regularly throughout the day lift heavy boxes (15-20kg) safely following health and safety guidelines
- Ability to move cages and trollies weighing over 60-200kg regularly throughout the day, safely following health and safety guidelines
Information processing
Essential
- Complex pharmacy computer and IT skills including: Email, word processing, excel, accurate data entry
- Demonstrated ability to clearly and accurately complete complex routine and non-routine documentation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospitals
235 Euston Road
London
NW1 2BU
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
